Highdeal Awarded ISO 9001 Certification.Business Editors/High-Tech Writers PARIS--(BUSINESS WIRE)--Oct. 6, 2003 Highdeal, an independent software vendor specializing in advanced pricing, partner settlement, simulation and rating solutions for telecommunications, Internet and entertainment companies, announces that it has obtained the latest International Standards Organization See ISO. (ISO (1) See ISO speed. (2) (International Organization for Standardization, Geneva, Switzerland, www.iso.ch) An organization that sets international standards, founded in 1946. The U.S. member body is ANSI. ) 9001 label for quality management systems. The certification, delivered by AFAQ AFAQ Association Française pour l'Assurance de la Qualité (French main quality certification office) AFAQ Association Française d'Assurance Qualité , France's leading national conformity assessment Conformity assessment is any activity to determine, directly or indirectly, that a process, product, or service meets relevant standards and fulfills relevant requirements. organization and a major player worldwide, underscores Highdeal's strong commitment to satisfying its customers' needs and expectations. Bringing Customers the Best Service Possible AFAQ commended the Highdeal management team for its strong commitment to the quality certification process and the professionalism of its staff, who are "highly motivated by the company's quality standardization standardization In industry, the development and application of standards that make it possible to manufacture a large volume of interchangeable parts. Standardization may focus on engineering standards, such as properties of materials, fits and tolerances, and drafting program and its success," as stated in the AFAQ assessment report. Indeed, Highdeal has always made quality a strategic priority, striving to bring its customers the highest level of service. The first steps towards building an effective and efficient quality management system began in July 2001. The program was coordinated by Cedric Lopez, Manager for Quality at Highdeal, who defined and put in place a set of processes covering all aspects of the company's business operations Business operations are those activities involved in the running of a business for the purpose of producing value for the stakeholders. Compare business processes. The outcome of business operations is the harvesting of value from assets , from product development to sales cycle management, including services such as customer support and maintenance. The standardization project, backed by the entire Quality Control team, has now been completed, resulting in an overall upgrade of the company's quality management system. Highdeal chose ISO 9001 as a standard because of its well-established reputation for excellence in the international business community. "The certification serves as an official confirmation of one of our main goals: to offer the best service possible to our customers and partners. We are constantly working to improve our products and services to increase customer satisfaction and enhance our customer relationships over the long term," says Eric Pillevesse, CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. at Highdeal. "This approach also enables us to boost internal efficiency and ensure the company's competitiveness through effective management and non-quality cost reduction. We are determined to meet the standard's requirements on a daily basis and to maintain the high level of quality that allowed us to obtain it," he adds. Scope of the Certification The ISO 9001 certification applies to the following activities: -- Software design, development, sales and associated services (integration, training, hot-line) A Continual Improvement Continual Improvement (also called incremental improvement or staircase improvement) is a process or productivity improvement tool intended to have a stable and consistent growth and improvement of all the segments of a process or processes. Process The revised 2000 ISO quality management standards are based on a number of principles, in particular, the ability of a company to adopt a process-oriented approach to ensure continual improvement. Highdeal also met the other key requirements for ISO 9001 qualification, among them: -- Management responsibility: commitment, customer focus, regular quality system reviews -- Control of design and development, and of the customer service processes -- Customer-related processes: evaluation and review of customer needs and expectations, communication -- Measurements, analyses and improvements: customer satisfaction monitoring, internal audits, process and product monitoring, corrective cor·rec·tive adj. Counteracting or modifying what is malfunctioning, undesirable, or injurious. n. An agent that corrects. corrective, n and preventative actions -- Purchasing -- Quality management system: identification and processes monitoring, resources, and documentation Complete Geographic Coverage The ISO 9001 certification was delivered to Highdeal operations in Paris, Caen and New York New York, state, United States New York, Middle Atlantic state of the United States. It is bordered by Vermont, Massachusetts, Connecticut, and the Atlantic Ocean (E), New Jersey and Pennsylvania (S), Lakes Erie and Ontario and the Canadian province of . However, there is no restriction on the standard's geographical coverage as services, notably system integration and training, can be carried out at customer or partner sites in any country. About Highdeal Highdeal, spin-off The situation that arises when a parent corporation organizes a subsidiary corporation, to which it transfers a portion of its assets in exchange for all of the subsidiary's capital stock, which is subsequently transferred to the parent corporation's shareholders. of France Telecom is an independent software vendor specialized spe·cial·ize v. spe·cial·ized, spe·cial·iz·ing, spe·cial·iz·es v.intr. 1. To pursue a special activity, occupation, or field of study. 2. in advanced pricing, simulation, and rating solutions for telecommunications, Internet and entertainment companies. Marketing and IT directors in this market use Highdeal Transactive(R) to create dynamic and profitable business models with effective time to market and low operating and maintenance costs. Surpassing its competition with over 60 solution implementations worldwide, Highdeal is leading the market and gaining particular success in the mobile communications market where it is integrated into an MMSC platform from a major telecommunications manufacturer. Highdeal is based in Paris operating sales offices in New York and London as well as R&D labs in Caen, France. For more information go to www.highdeal.com |
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