High-End Retailer Bergdorf Goodman Implements Top of the Line Return Services from Newgistics.AUSTIN, Texas -- New York New York, state, United States New York, Middle Atlantic state of the United States. It is bordered by Vermont, Massachusetts, Connecticut, and the Atlantic Ocean (E), New Jersey and Pennsylvania (S), Lakes Erie and Ontario and the Canadian province of Specialty Store Noun 1. specialty store - a store that sells only one kind of merchandise shop, store - a mercantile establishment for the retail sale of goods or services; "he bought it at a shop on Cape Cod" Uses SmartLabel(R) to Provide Easy and Convenient Returns for In-Store and Online Customers Newgistics, Inc., the leader in returns management solutions for multi-channel retailers, today announced that Bergdorf Goodman Bergdorf Goodman is a major, world-renowned luxury goods department store based in Midtown, Manhattan in New York City. It is owned by Neiman Marcus. History Beginnings , a Neiman Marcus-owned exclusive retailer, has chosen Newgistics' SmartLabel(R) to provide an easy and convenient returns process for customers. Bergdorf Goodman is the first retailer to use Newgistics' SmartLabel for both online shopping, as well as in-store shopping, making the returns process convenient and hassle-free for shoppers at home and in the store. Located in the heart of midtown's finest shopping district in New York City New York City: see New York, city. New York City City (pop., 2000: 8,008,278), southeastern New York, at the mouth of the Hudson River. The largest city in the U.S. , Bergdorf Goodman offers high-end fashion apparel and accessories for men and women. When customers shop in-store, they can have their purchases and SmartLabel shipped directly to specified addresses. This makes the shopping experience, as well as the returns process, simple and easy. Bergdorf Goodman currently has the in-store shopping and SmartLabel shipping service implemented on three of its seven floors. "We find SmartLabel to be the best option for our customers who wish to make returns," said Anthony Nicola, vice president of Operations, Bergdorf Goodman. "Bergdorf Goodman serves a national clientele, and with customers coming from all over the United States United States, officially United States of America, republic (2005 est. pop. 295,734,000), 3,539,227 sq mi (9,166,598 sq km), North America. The United States is the world's third largest country in population and the fourth largest country in area. , the in-store shipping of SmartLabel makes the returns process as easy as the purchasing process Purchasing Purchasing is the formal process of buying goods and services. The Purchasing Process can vary from one organization to another but there are some key elements that are common throughout The process usually starts with a 'Demand' or requirements . Whether our customers are shopping online or in the store, the simplicity and ease of returns management that Newgistics provides is always there." Many in-store shoppers prefer to have their purchases shipped to their homes, rather than carry them out of the store. This is especially prevalent in locations such as New York City, where many of the shoppers in big name specialty stores, such as Bergdorf Goodman, prefer not having to deal with carrying multiple bags or taking back excess luggage. "Bergdorf Goodman is widely recognized for providing exemplary customer service and a first class shopping experience," said Raymond B. Greer, president and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of Newgistics. "With SmartLabel, Bergdorf Goodman can now make the return experience a pleasant and convenient one, increasing customer loyalty and profitability. Newgistics will help deliver on Bergdorf Goodman's promise to provide shoppers with the best in customer service and convenience." Newgistics' Intelligent Returns Management suite of services begins at the point-of-sale, providing information and management of packages back to the retailer. Services will include a SmartLabel integrated with the order summary, optimized transportation, Advance Return Notification(SM), customized reporting, processing and disposition, returns related marketing and customer loyalty programs. SmartLabel enables customers to return merchandise purchased online or through catalogs effortlessly. Customers simply detach the pre-paid, pre-addressed bar-coded SmartLabel from their order summary, affix affix v. 1) to attach something to real estate in a permanent way, including planting trees and shrubs, constructing a building, or adding to existing improvements. it to their package and drop it off anywhere in the U.S. Postal Service The U.S. Postal Service (USPS) processes and delivers mail to individuals and businesses within the United States. The service seeks to improve its performance through the development of efficient mail-handling systems and operates its own planning and engineering programs. (USPS (1) (Uninterruptible Switching Power Supply) A power supply for a computer that contains its own battery and uninterruptible power supply (UPS) circuitry. See power supply and UPS. ). SmartLabel's dynamic barcode links the package to the customer's invoice and provides package visibility early in the returns process. This Advance Return Notification (ARN ARN Access Research Network ARN Advanced Remote Node ARN Acide Ribonucléique (French: RNA) ARN Autoridad Regulatoria Nuclear (Argentina) ARN Association of Rehabilitation Nurses ) solution enables customer service representatives to proactively address customers' exchange or credit needs reducing call center volume and increasing customer satisfaction and loyalty. ARN also allows online retailers to track and anticipate incoming package volume. About Newgistics Newgistics, Inc. (www.newgistics.com) is the leader in returns management solutions for the direct retail industry. Newgistics' patent-pending Intelligent Returns Management(SM) solution delivers the most convenience for customers while maximizing control of the returns process for retailers. Newgistics' SmartLabel(R) drives customer loyalty and increases profitability for leading retailers like Neiman Marcus, J.Crew, Eddie Bauer and Abercrombie & Fitch. |
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