Heroix Serves Europe's Largest Food Manufacturing Site; Manufacturing and Logistics IT Magazine Reports How Heroix RoboMon Cuts Expenses at The Jacob's Bakery.Business/Technology Editors NEWTON, Mass.--(BUSINESS WIRE)--Aug. 14, 2000 Heroix Corporation, a leader in eBusiness infrastructure management software, proudly announces ten years of superior service to The Jacob's Bakery in England. In addition, the benefits of the long standing vendor-customer relationship has been recognized by Manufacturing and Logistics IT Magazine (http://www.ibcpub.com/editor.htm) whose Summer 2000 issue reports how Heroix RoboMon cuts both the tedium and expense associated with the manufacturer's IT operations. JACOB'S OPERATIONS With 1,200 employees, Jacob's Bakery is the largest food-manufacturing site in Europe, much of it operating 24-by-7. In addition to its famous cream crackers A cream cracker is a flat, usually square savoury biscuit. They are similar to a matzo although typically they are thicker and approximately 8 cm square. They are made from wheat flour and yeast, and are commonly served with cheese or other savoury topping such as Marmite or , Jacob's Bakery at Aintree, England is the home of many well-known brands such as Ritz, Club, Huntley and Palmer, and Peek Frean confections, not to mention Mrs. Peeks Christmas puddings and a wide portfolio of own-label, travel industry, and catering products. Illustrating the size of its operations, Jacob's cream cracker production line itself is so long that its supervisor must bicycle from one end to the other for regular production checks. To support a 24-by-7 manufacturing operation of this scale, Jacob's IT staff must manage a variety of applications, including the plant's control manufacturing system, daytime order processing, engineering, production planning Production planning The function of a manufacturing enterprise responsible for the efficient planning, scheduling, and coordination of all production activities. , and the Tardis payroll system, which keeps track of all employee work-hours and attendance. Traditionally, IT staff's work-hours extended into the night shift to cover production runs. This overtime requirement inflated Jacob's' payroll expenses. Additionally, employees were charged with the tedious duty of dialing-in from home at regular intervals to check on jobs. But that was before Jacob's deployed Heroix RoboMon. A DECADE OF PERFORMANCE (1990 - 2000) "We continue to use RoboMon with great success," said Jeff Allanson, MIS Project Manager at The Jacob's Bakery. "We have continued to refine the [RoboMon] rules so that we now rely on RoboMon for: --Monitoring most aspects of operating system operating system (OS) Software that controls the operation of a computer, directs the input and output of data, keeps track of files, and controls the processing of computer programs. management --Reporting any batch job Same as batch program. failures --Automating the transfer of files between different computer systems --Automatically submitting overnight and daytime batch jobs "The product has continued to prove reliable and user-friendly, and certainly justifies its yearly maintenance cost," continued Allanson. "The few times we have used Heroix Technical Support, our issues have been quickly and satisfactorily resolved." By deploying Heroix RoboMon, Jacob's lessened the overtime requirement and reduced its payroll expenses. And the bakery's use of RoboMon's automated actions reduced job-associated tedium, which contributed to improved overall employee satisfaction at Jacob's. About Heroix Heroix Corporation delivers award-winning software products that guarantee the availability and performance of multi-platform eBusiness infrastructure and applications. Companies in over 40 countries rely on Heroix's integrated management suite to monitor and manage their Microsoft(R) Windows NT/2000, UNIX UNIX Operating system for digital computers, developed by Ken Thompson of Bell Laboratories in 1969. It was initially designed for a single user (the name was a pun on the earlier operating system Multics). , and OpenVMS applications, systems, and networks. Heroix software detects problems, reports and graphs performance data, and centrally monitors such wide-ranging technologies as Exchange, IIS (Internet Information Services) Microsoft's Web server. IIS runs under the server versions of Windows, adding HTTP server capability to the Windows operating system. , SQL Server An earlier relational DBMS from Sybase and from Microsoft. Sybase introduced SQL Server in 1988 for various Unix versions. In that same year, with help from IBM, Sybase created an OS/2 version that Microsoft licensed and branded as Microsoft SQL Server. , Citrix, Terminal Server, Oracle, Proxy Server Also called a "proxy," it is a computer system or router that breaks the connection between sender and receiver. Functioning as a relay between client and server, proxy servers are used to help prevent an attacker from invading the private network. , Cisco, and Insight Manager, as well as business performance data such as Service Level Agreements. Founded in 1975, Heroix is an authorized Microsoft Certified Solution Provider (MCSP MCSP Microsoft Certified Solution Provider MCSP Merlin Capability Sustainment Plus MCSP Member of the Chartered Society of Physiotherapists (UK) MCSP melanoma chondroitin sulfate proteoglycan MCSP Master Certified Sales Professional ), with US headquarters in Newton, Mass. and EMEA/AP headquarters in Welwyn Garden City Welwyn Garden City (wĕl`ĭn), city (1991 pop. 40,665), Hertfordshire, E central England. It is a garden city, founded by Ebenezer Howard in 1920. Its industries produce a variety of products, including radio and television sets. , UK. For more information about Heroix products and services, please visit www.heroix.com. |
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