Helping Enterprises Reduce Operational Costs Pays Off for OpenSpan.
ATLANTA -- OpenSpan, Inc., a leader in business user productivity software, today announced a continued escalation in customer deployments of the company's flagship process automation software during the first half of 2009. Enterprises continue to adopt the OpenSpan Platform to improve business user productivity and performance by automating manual processes and by integrating and extending existing applications including those deployed to enterprise desktops. As a result, OpenSpan customers are saving on average $1 million for every 1,000 business user desktops deployed with OpenSpan software.
OpenSpan experienced particular growth during the first half of 2009 within the business process outsourcing (BPO) market, including new partnerships with Stream Global Services and TeleTech Holdings Inc. By deploying the OpenSpan Platform, BPO providers can optimize agent productivity and improve cross-sell and up-sell performance, enhancing customer satisfaction and drive brand loyalty for their clients.
OpenSpan will improve the quality and reduce the associated operating costs of more than 1 billion customer support interactions during 2009. For instance, a leading telecommunications provider estimates that it will realize more than $27 million in annualized cost savings by reducing average handling times for customer support calls. A major global financial services provider estimates that OpenSpan has helped it to reduce key customer on-boarding processes by 40 percent.
"The difficult economic conditions and the drive to take cost out of the business has led to a renewed focus on employee productivity," said Eric Musser, CEO, OpenSpan. "The OpenSpan Platform enables organizations to cut costs without sacrificing customer satisfaction and without having to replace or upgrade existing applications."
OpenSpan signed two key partnerships in the first half of 2009. OpenSpan partnered with Salesforce.com to improve integration of Salesforce.com's hosted applications with Windows desktop and other legacy applications. OpenSpan also achieved Advanced level Business Partner status within IBM's PartnerWorld, a worldwide business partner program that delivers an enhanced level of benefits in marketing, sales support, technical enablement and skill development.
OpenSpan upgraded the OpenSpan Platform with version 4.1, introducing adapters for SAP, Oracle Forms, BMC Remedy, IBM Lotus Notes, Microsoft Access and Salesforce.com, and the ability to message-enable virtually any legacy application. The company also introduced two new products, OpenSpan Events, a real-time service that passively and securely collects previously inaccessible user events from desktop and other legacy applications, and OpenSpan Windows Container for Lotus, which enables IBM Lotus Expeditor (version 6.2 or greater) and IBM Lotus Notes (version 8.5 or greater) to be extended to integrate and automate native Windows applications.
The OpenSpan Platform is now available for the first time as a free trial. To register for the OpenSpan Virtual Test Drive, please visit www.openspan.com/virtualtestdrive.
About OpenSpan, Inc.
Global 2000 enterprises leverage the OpenSpan Platform to integrate applications, service-enable legacy systems, automate business processes, extend functionality and build new composite applications in order to realize immediate value on their IT investments. OpenSpan is now deployed on more than 100,000 enterprise desktops, helping customers accelerate service-oriented architecture (SOA) projects and increase enterprise desktop productivity. The OpenSpan Platform will support more than one billion customer support calls in 2009, saving organizations more than $100 million. A venture-backed company, OpenSpan is headquartered in Alpharetta, GA. More information about OpenSpan is located online at www.openspan.com.
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|Date:||Aug 26, 2009|
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