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Helping Enterprises Reduce Operational Costs Pays Off for OpenSpan.

Demand for Automation and Other Productivity-Enhancing Technologies Drives OpenSpan Adoption

ATLANTA -- OpenSpan, Inc., a leader in business user productivity software, today announced a continued escalation in customer deployments of the company's flagship process automation software during the first half of 2009. Enterprises continue to adopt the OpenSpan Platform to improve business user productivity and performance by automating manual processes and by integrating and extending existing applications including those deployed to enterprise desktops. As a result, OpenSpan customers are saving on average $1 million for every 1,000 business user desktops deployed with OpenSpan software.

OpenSpan experienced particular growth during the first half of 2009 within the business process outsourcing Business process outsourcing (BPO) is the contracting of a specific business task, such as payroll, to a third-party service provider. Usually, BPO is implemented as a cost-saving measure for tasks that a company requires but does not depend upon to maintain its position in  (BPO BPO Business Process Outsourcing
BPO Benevolent & Protective Order (of Elks of the USA)
BPO Benzoyl Peroxide
BPO Business Process Optimization
BPO Broker Price Opinions
BPO Buffalo Philharmonic Orchestra
) market, including new partnerships with Stream Global Services and TeleTech Holdings Inc. By deploying the OpenSpan Platform, BPO providers can optimize agent productivity and improve cross-sell and up-sell performance, enhancing customer satisfaction and drive brand loyalty for their clients.

OpenSpan will improve the quality and reduce the associated operating costs operating costs nplgastos mpl operacionales  of more than 1 billion customer support interactions during 2009. For instance, a leading telecommunications provider estimates that it will realize more than $27 million in annualized annualized

Of or relating to a variable that has been mathematically converted to a yearly rate. Inflation and interest rates are generally annualized since it is on this basis that these two variables are ordinarily stated and compared.
 cost savings by reducing average handling times for customer support calls. A major global financial services The examples and perspective in this article or section may not represent a worldwide view of the subject.
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 provider estimates that OpenSpan has helped it to reduce key customer on-boarding processes by 40 percent.

"The difficult economic conditions and the drive to take cost out of the business has led to a renewed focus on employee productivity," said Eric Musser, CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. , OpenSpan. "The OpenSpan Platform enables organizations to cut costs without sacrificing customer satisfaction and without having to replace or upgrade existing applications."

OpenSpan signed two key partnerships in the first half of 2009. OpenSpan partnered with Salesforce.com to improve integration of Salesforce.com's hosted applications with Windows desktop and other legacy applications. OpenSpan also achieved Advanced level Business Partner status within IBM's PartnerWorld, a worldwide business partner program that delivers an enhanced level of benefits in marketing, sales support, technical enablement and skill development.

OpenSpan upgraded the OpenSpan Platform with version 4.1, introducing adapters for SAP, Oracle Forms, BMC (BMC Software, Inc., Houston, TX, www.bmc.com) A leading supplier of software that supports and improves the availability, performance, and recovery of applications in complex computing environments.  Remedy, IBM Lotus Notes Lotus Notes is a client-server, collaborative application owned by IBM Software Group. IBM defines the software as an "integrated desktop client option for accessing business e-mail, calendars and applications on [an] IBM Lotus Domino server."[1]. , Microsoft Access A database program for Windows, available separately or included in the Microsoft Office suite. Access is programmable using Visual Basic for Applications (VBA). Access can read Paradox, dBASE and Btrieve files, and using ODBC, Microsoft SQL Server, SYBASE SQL Server and Oracle data.  and Salesforce.com, and the ability to message-enable virtually any legacy application. The company also introduced two new products, OpenSpan Events, a real-time service that passively and securely collects previously inaccessible user events from desktop and other legacy applications, and OpenSpan Windows Container for Lotus, which enables IBM Lotus Expeditor IBM Lotus Expeditor is an IBM product that delivers a desktop/mobile SOA framework for "SOA beyond the Data Center". Lotus Expeditor is developed by IBM's Lotus Software division for the construction, integration, and deployment of "managed client applications" that spans both the  (version 6.2 or greater) and IBM Lotus Notes (version 8.5 or greater) to be extended to integrate and automate native Windows applications.

The OpenSpan Platform is now available for the first time as a free trial. To register for the OpenSpan Virtual Test Drive, please visit www.openspan.com/virtualtestdrive.

About OpenSpan, Inc.

Global 2000 enterprises leverage the OpenSpan Platform to integrate applications, service-enable legacy systems, automate business processes, extend functionality and build new composite applications in order to realize immediate value on their IT investments. OpenSpan is now deployed on more than 100,000 enterprise desktops, helping customers accelerate service-oriented architecture (SOA (1) (Start Of Authority) The first record in a DNS zone file. See DNS records.

(2) (Service Oriented Architecture) The modularization of business functions for greater flexibility and reusability.
) projects and increase enterprise desktop productivity. The OpenSpan Platform will support more than one billion customer support calls in 2009, saving organizations more than $100 million. A venture-backed company, OpenSpan is headquartered in Alpharetta, GA. More information about OpenSpan is located online at www.openspan.com.
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Publication:Business Wire
Geographic Code:1U5GA
Date:Aug 26, 2009
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