| Title |
Author |
Type |
Date |
Words |
| InteQ. |
|
Brief article |
Oct 1, 2009 |
98 |
| Hornbill announces Supportworks v7.2. |
|
Brief article |
Aug 14, 2006 |
133 |
| Touchpaper's ITBM suite. |
|
|
Jun 1, 2006 |
337 |
| EASY-TO-USE RESOURCE MANAGEMENT/SCHEDULING SOFTWARE OFFERED. |
|
Brief Article |
Jul 1, 2004 |
175 |
| Upgraded contact centre solution available now from Atmyside. |
|
Brief Article |
Jan 9, 2004 |
112 |
| FrontRange Outlines Asia-Pac Expansion Plans. |
|
Brief Article |
Dec 5, 2003 |
188 |
| BMC Controls Password Provisioning for Remedy. |
|
Brief Article |
Jul 11, 2003 |
254 |
| UniPress releases next version of FootPrints. (New Products). |
|
Brief Article |
Apr 1, 2003 |
273 |
| KnowledgeBase Solutions releases Version 35. (New Products). |
|
Brief Article |
Apr 1, 2003 |
191 |
| GWI releases two new versions of c.Support. (New Products). |
|
Brief Article |
Mar 1, 2003 |
238 |
| LANDesk Instant Support Suite Pro. (Network News). |
|
Brief Article |
Feb 1, 2003 |
98 |
| DPS Consulting releases results. (New Products). |
|
Brief Article |
Feb 1, 2003 |
198 |
| Nortel and Stratus announce Symposium update. (Happenings). |
|
Brief Article |
Jan 1, 2003 |
212 |
| LANDesk Software ships two new remote problem resolution solutions. |
|
Brief Article |
Nov 7, 2002 |
168 |
| SafeHarbor launches Support Services 3.0. (New Products). |
|
Brief Article |
Nov 1, 2002 |
137 |
| ServiceWare releases eService Suite 4.5. (New Products). |
|
Brief Article |
Nov 1, 2002 |
121 |
| Keep in touch. (High Priority!). |
Tehrani, Rich |
|
Oct 1, 2002 |
738 |
| 2Coach. (Corporate Description). |
|
|
Aug 1, 2002 |
481 |
| New web sales product released by Selling Solutions Software. |
|
Brief Article |
Jul 18, 2002 |
106 |
| New web sales product released by Selling Solutions Software. |
|
Brief Article |
Jul 18, 2002 |
91 |
| Oasis unveils Web-based Maximus Help Desk system. (New Products). |
|
Brief Article |
Jul 1, 2002 |
143 |
| Kemma Software releases BridgeTrak for Web. (New Products). |
|
Brief Article |
Jul 1, 2002 |
122 |
| Magic Software releases new version of Magic eContact. (New Products). |
|
Brief Article |
Jul 1, 2002 |
94 |
| New version of Hornbill's helpdesk support solution shipping. |
|
Brief Article |
Jun 20, 2002 |
111 |
| SENATE AWARDS SIGNAL INFO TECH SUPPORT CONTRACT WITH EXPECTED VALUE OF $100M. |
|
|
Jun 10, 2002 |
345 |
| New Remote Help product from Pointsec shipping now. |
|
Brief Article |
May 7, 2002 |
101 |
| Discern unveils customer service and support center product. (New Products). |
|
Brief Article |
May 1, 2002 |
172 |
| FrontRange Solutions Inc. (Heat 6.4). |
|
Product Announcement |
May 1, 2002 |
2091 |
| Point's e-point 6 now shipping. |
|
Product Announcement |
Apr 26, 2002 |
116 |
| Primus release new interface for its eServer 5.1. |
|
Brief Article |
Apr 17, 2002 |
105 |
| IT Masters launches fault recovery solutions for Peregrine users. |
|
Brief Article |
Apr 16, 2002 |
121 |
| ESI launches comprehensive workforce management software. (New Products). |
|
Product Announcement |
Apr 1, 2002 |
167 |
| SYMON offers Web-based workforce management software. (New Products). |
|
Product Announcement |
Apr 1, 2002 |
156 |
| Noble Systems releases new module. (New Products). |
|
Brief Article |
Apr 1, 2002 |
136 |
| Knowlagent and SmartForce team. (Strategic Alliances). |
|
|
Apr 1, 2002 |
202 |
| Fused Solutions upgrades Support Management System. (New Products). |
|
Brief Article |
Apr 1, 2002 |
167 |
| ServiceWare releases eService Suite 4.1. (New Products). |
|
Brief Article |
Apr 1, 2002 |
67 |
| e-talk releases new Recorder product for quality monitoring. (New Products). |
|
Product Announcement |
Mar 1, 2002 |
205 |
| FrontPhase Technologies launches web-based CRM solution. (New Products). |
|
Brief Article |
Mar 1, 2002 |
120 |
| New helpdesk solution from Altiris now shipping. |
|
Brief Article |
Feb 15, 2002 |
111 |
| Five solutions to thaw February's frost. (Technology Highlights). |
|
Evaluation |
Feb 1, 2002 |
1811 |
| Primus announces eServer 5.1. (New Products). |
|
Product Announcement |
Feb 1, 2002 |
226 |
| ePeople announces Service Network 3.0. (New Products). |
|
Product Announcement |
Feb 1, 2002 |
214 |
| Four paths to better service. (Technology Highlights). |
|
|
Jan 1, 2002 |
1585 |
| Simtrex corporation names software veteran as CEO. (Happenings). |
|
Brief Article |
Jan 1, 2002 |
67 |
| Respond CenterPoint. (TMC Labs). |
|
Evaluation |
Jan 1, 2002 |
1832 |
| RightNow Web eService Center 5.0 Available. (New Products). |
|
Product Announcement |
Nov 1, 2001 |
262 |
| ServiceWare Introduces eService Accelerator Packages. (New Products). |
|
Brief Article |
Nov 1, 2001 |
193 |
| ESI Announces New Workforce Optimization System. (New Products). |
|
Product Announcement |
Nov 1, 2001 |
236 |
| AIM Enhances Its Experts. |
|
Brief Article |
Oct 1, 2001 |
79 |
| Self-Service Satisfaction From noHold. |
|
|
Oct 1, 2001 |
408 |
| I-Care 3.0 Solution Launches. |
|
Brief Article |
Sep 1, 2001 |
165 |
| Multilingual Co-Browsing From Hipbone. |
|
Brief Article |
Sep 1, 2001 |
124 |
| E-point 52 Released. |
|
Brief Article |
Sep 1, 2001 |
146 |
| Web-Based Self -Service And Support Solution. |
|
Brief Article |
Sep 1, 2001 |
123 |
| Convergys, Siebel Ally For Unified Care And Billing Solution. |
|
Brief Article |
Sep 1, 2001 |
103 |
| MobileSys Finds Remedy For Wireless Messaging In Help Desk Apps. |
|
Brief Article |
Sep 1, 2001 |
121 |
| VoIP NICE-ly Integrated With Cisco IPCC. |
|
Brief Article |
Sep 1, 2001 |
92 |
| Control-F1. |
|
|
Sep 1, 2001 |
283 |
| FaceTime Offers Messaging Make-Over For Enterprise Centers. |
|
Brief Article |
Aug 1, 2001 |
128 |
| Support.Com Shines For Siebel. |
|
Brief Article |
Jul 1, 2001 |
107 |
| Get-It From Peregrine For Employee Infrastructure Access. |
|
|
Jul 1, 2001 |
178 |
| eOn And Witness Co-Marketing Agreement. |
|
Brief Article |
Jul 1, 2001 |
68 |
| TechExcel Help Desk Solution. |
|
Brief Article |
Jun 1, 2001 |
80 |
| FrontRange Fires Asset Tracking HEAT Missile. |
|
Brief Article |
Jun 1, 2001 |
104 |
| Quality delivery. |
Kelly, Sean |
|
May 1, 2001 |
369 |
| GWI Announces Exchange 2000 Server Support. |
|
Brief Article |
May 1, 2001 |
97 |
| Solidus eCare From Ericsson. |
|
Product Announcement |
Apr 1, 2001 |
381 |
| YellowBrick Produces Campaign Management Solution. |
|
Brief Article |
Apr 1, 2001 |
148 |
| Presto!: Magic's eContact Version 2 Appears. |
|
Brief Article |
Apr 1, 2001 |
103 |
| Motive Extends Customer Care To Mobile And Wireless Devices. |
|
Brief Article |
Apr 1, 2001 |
108 |
| Witness And Remedy Integrate Solutions. |
|
Brief Article |
Apr 1, 2001 |
100 |
| Previo Releases eSupport Essentials Upgrade. |
|
Product Announcement |
Apr 1, 2001 |
288 |
| Hyperion Enhances eCRM Analysis Applications. |
|
Product Announcement |
Apr 1, 2001 |
331 |
| Workforce Management Software Roundup. |
|
Buyers Guide |
Apr 1, 2001 |
1890 |
| TMC[TM] Labs Review. |
|
Evaluation |
Apr 1, 2001 |
2840 |
| TMC[TM] Labs Review. |
|
Evaluation |
Mar 1, 2001 |
1638 |
| Telcordia Et Al. Partner For Contact Center Solution. |
|
Product Announcement |
Mar 1, 2001 |
168 |
| Magic Software Enterprises Releases Magic eCONTACT Version 2. |
|
Brief Article |
Mar 1, 2001 |
125 |
| Interactive Self-Help Alternative: TroubleTree. |
|
Brief Article |
Mar 1, 2001 |
162 |
| Enhanced CIMphone From Composit. |
|
Brief Article |
Mar 1, 2001 |
112 |
| Magic eContact Version 2. (E-Commerce Products). |
|
Brief Article |
Mar 1, 2001 |
69 |
| New version of Magic Software's call centre system now available. |
|
Brief Article |
Jan 29, 2001 |
142 |
| Microsoft introduces online PC HelpCentre. |
|
Brief Article |
Jan 5, 2001 |
84 |
| Calling For a Higher Standard of Service. |
Mercado, Robert |
|
Jan 1, 2001 |
909 |
| From call center to e-contact center. |
Gross, Troy |
|
Jan 1, 2001 |
1451 |
| TMC [TM] Labs Review. |
|
|
Jan 1, 2001 |
1122 |
| TriVium Integrates Solutions With Envision And Artisoft. |
|
|
Jan 1, 2001 |
163 |
| SEDONA Releases Intarsia V2. |
|
Brief Article |
Jan 1, 2001 |
89 |
| NICE Introduces Integrated Customer Management Applications. |
|
Brief Article |
Jan 1, 2001 |
86 |
| MIKE MCLEAN - PCSUPPORT.COM (PCSP). |
|
|
Dec 11, 2000 |
94 |
| Network Learning Masters - Microsoft Solutions Provider and Novell Platinum Partner - Chooses Control-F1 for Worldwide eSupport Solution. |
|
|
Nov 14, 2000 |
725 |
| Ericsson launches multimedia customer contact centre solution. |
|
Brief Article |
Oct 12, 2000 |
184 |
| AdventNet Enhances Market Leading AdventNet SNMP API With EJB Support. |
|
|
Sep 25, 2000 |
504 |
| Remedy introduces ARWeb 4.0. |
|
Brief Article |
Sep 22, 2000 |
115 |
| Gartner's Dataquest Says E-Support Technologies To Help Drive Worldwide Help Desk Market To $3.3 Billion in 2004. |
|
|
Sep 11, 2000 |
676 |
| synaro eCommerce Software Components Announced. |
|
|
Sep 6, 2000 |
379 |
| HEAT Help-Desk Software Optimized to Meet Customer Needs; Version 6.0 Offers Greater Ease-of-Use with New Call Escalation Features and Web-Enabled Access to Customer Service. |
|
|
Aug 23, 2000 |
726 |
| MyHelpDesk and SITEL Announce Alliance to Provide Technical Support and Help Desk Services. |
|
|
Aug 21, 2000 |
509 |
| A friendly "ghost" helps users. |
|
|
Aug 1, 2000 |
714 |
