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Articles
1-78 out of 78 article(s)
| Title |
Author |
Type |
Date |
Words |
| Helping the help desk: outsourcing and technology are elevating customer service on IT's front line. |
McClure, Ann |
|
Mar 1, 2009 |
2207 |
| Good help is hard to find. |
Donaldson, Sonya A. |
Brief article |
Sep 1, 2008 |
261 |
| Address change for mortar help desk. |
|
Brief article |
Jul 1, 2008 |
76 |
| Webroot launches new service desk partner program. |
|
Brief article |
Jul 1, 2008 |
165 |
| SEC investor education information comes with IRS refund checks. |
|
Brief article |
Jun 1, 2008 |
107 |
| Recovering from an embarrassing interaction. |
Passios, Tim |
|
May 1, 2008 |
827 |
| SATS generator RESET POCs. |
|
Brief article |
Mar 1, 2008 |
84 |
| Filling the 'Gap'. |
|
Brief article |
Jul 27, 2007 |
259 |
| Preventing suicide minute by minute: crisis call centers can be important partners with community-based resources. |
Draper, John |
|
Jun 1, 2007 |
1736 |
| Whitech solves remote kiosk problem with 24/7 online support. |
|
Brief article |
May 1, 2006 |
192 |
| CIMA has opened three helplines. |
|
Brief article |
May 1, 2006 |
142 |
| Hit me with your best shot: S.D. companies feature help desks to provide technical support for computer users. |
Graves, Brad |
|
Feb 13, 2006 |
1463 |
| Whistleblowing: group forms panel to define standards. |
Heffes, Ellen M. |
|
Sep 1, 2005 |
343 |
| Zen Internet launches Apple Support Team. |
|
Brief Article |
Jul 15, 2005 |
175 |
| The Transportation Security Administration seeks a contractor to provide performance-based operations and maintenance to support multi-location operations on IBM hardware and commercial-off-the-shelf software products. |
|
Brief Article |
Jun 10, 2005 |
97 |
| HUD intends to award a contract to operate a Technical Assistance Center hotline for its Real Estate Assessment Center in Denver. This is an 8(a) set-aside. |
|
Brief Article |
Jun 10, 2005 |
47 |
| Compliance technologies and services roundup. |
|
|
May 1, 2005 |
1579 |
| A new decade of analytics. |
Schelmetic, Tracey |
|
May 1, 2005 |
523 |
| ID thief gets 14 years. |
Swartz, Nikki |
Brief Article |
Mar 1, 2005 |
183 |
| Businesspeople, watch out for warning signs. |
McRann, Bob |
|
Feb 14, 2005 |
461 |
| Who has the power? |
Karrh, Jim |
|
Aug 16, 2004 |
680 |
| Situation critical for call panels: is there a cure? Hospitals are at risk if panels aren't filled. |
|
|
Aug 1, 2004 |
899 |
| Call panels: should your ED take the do-it-yourself route? |
|
|
Aug 1, 2004 |
476 |
| An open-door policy: sharing marketing 'secrets'. |
Johnson, Nancy Perry |
Cover Story |
May 1, 2004 |
1704 |
| Improving the quality of post-sales technical support through virtual on-site technology. |
Jensen, Eric |
|
Apr 1, 2004 |
1184 |
| Offshore Backlash Grows as Lehman Pulls Out. |
|
|
Dec 17, 2003 |
341 |
| IT asset management high on agenda. |
|
Brief Article |
Sep 1, 2003 |
239 |
| Employers directly responsible for skills shortage. (IT News). |
|
|
May 1, 2003 |
399 |
| Help Desk Institute. (Executive Suite). |
|
Brief Article |
Apr 1, 2003 |
46 |
| Tenth-annual MVP Quality Award winners. (Outsourcing). |
|
Industry Overview |
Feb 1, 2003 |
2250 |
| Noetica survey examines e-government and the importance of call centres. |
|
Brief Article |
Jul 24, 2002 |
137 |
| Cabling system hits a home run; careful preparation puts a customer-oriented corporation in the big leagues. (Cabling, Wiring and Enclosures). |
|
|
Jun 1, 2002 |
1007 |
| Inbound teleservices outsourcing enjoys explosive growth: 29.1%. (Publisher's Outlook). |
Tehrani, Nadji |
|
Apr 1, 2002 |
2597 |
| Come for an education, stay for a demo, leave with a plan. (High Priority!). |
|
|
Apr 1, 2002 |
713 |
| Study identities link between employee and customer satisfaction. (New Products). |
|
|
Apr 1, 2002 |
183 |
| No catch-22 here: for 22 Connecticut hospitals, using a uniform Web-based decision support system has cut operating costs and streamlined business. (ASP/Internet: case history). |
Catrini, Vincent |
|
Mar 1, 2002 |
1488 |
| Ergonomics for call centers. (Call Center/CRM Management Scope). |
Eisman, Daniel |
|
Mar 1, 2002 |
2405 |
| Seventeenth-annual Top 50 outbound Teleservices Agencies Ranking. (Outsourcing). |
|
|
Mar 1, 2002 |
5250 |
| One size does not fit all: Targeting your contact center services for better ROI. (E-Sales - E-Service). |
Wilson, Brad |
|
Mar 1, 2002 |
1840 |
| The Purdue Page. |
|
|
Mar 1, 2002 |
446 |
| iPass and TechTeam collaborate. (Breaking News). |
|
Brief Article |
Mar 1, 2002 |
146 |
| VoIp in the call center: A guide to call quality and SLA metrics. (Communications Solutions[TM] Feature). |
Massad, Bob |
|
Mar 1, 2002 |
1821 |
| Connected TLM v. 6.1. (TMC[TM] Labs Review). |
|
Product/Service Evaluation |
Mar 1, 2002 |
1991 |
| Cell center site selection. (RE: Location). |
Beatty, James |
|
Mar 1, 2002 |
1026 |
| Reaping the benefits of wireless: Minnesota hospital consortium improves patient care with bedside network access. (What Works: Wireless). |
|
|
Feb 1, 2002 |
1109 |
| From call center agent to net rep: Web-Enabling your front-line staff. (Call Center/CRM Management Scope). |
Reynolds, Penny |
|
Feb 1, 2002 |
3696 |
| Multichannel customer contact centers: The house that customers built; When the telecom storm that began in 2001 blows over, who will remain Standing? (Feature). |
Morrison, Anne |
|
Feb 1, 2002 |
1669 |
| Mission - Critical call centers. (Communications Solutions). |
Donner, Chris |
|
Feb 1, 2002 |
2136 |
| Diversified data services changes name. (Happenings). |
|
Brief Article |
Jan 1, 2002 |
91 |
| Decentering The Contact Center: Turning and turning in the widening gyre The falcon cannot hear the falconer; Things fall apart; the centre cannot hold; Mere anarchy is loosed upon the world. (Staff). |
Lounsbury, Erik |
|
Nov 1, 2001 |
2870 |
| Still Leaving It To Fate?: Optimizing Workforce Management. (Innovative Management Information). |
Durr, William Jr. |
|
Nov 1, 2001 |
1875 |
| Out with the New, in with the Old: A Look at Scheduling Alternatives. (Innovative Management Information). |
Spraetz, Brian |
|
Nov 1, 2001 |
1888 |
| Irene Online. (TMC[TM] Labs Review). |
|
|
Nov 1, 2001 |
1059 |
| Emvolve Performance Manager. Release 1.5. (TMC[TM] Labs Review). |
|
|
Nov 1, 2001 |
2727 |
| Busting Site Selection Paradigms. (RE: Locations). |
Lehner, Kathie |
|
Nov 1, 2001 |
824 |
| Former AT&T Call Center Executives Launch Customer Interaction Center. (RE: Locations). |
|
Brief Article |
Nov 1, 2001 |
99 |
| AFFINA Is Texas Bound. (RE: Locations). |
|
Brief Article |
Nov 1, 2001 |
113 |
| Aegis Locates In Rocky Mount. (RE: Locations). |
|
Brief Article |
Nov 1, 2001 |
88 |
| SimStar Settles In At New Headquarters. |
|
Brief Article |
Sep 1, 2001 |
108 |
| Stream Online In British Columbia. |
|
Brief Article |
Sep 1, 2001 |
143 |
| InSite On Bavaria. |
|
|
Sep 1, 2001 |
220 |
| Big Blue To The Rescue. |
|
Brief Article |
Sep 1, 2001 |
151 |
| Convergys, Siebel Ally For Unified Care And Billing Solution. |
|
Brief Article |
Sep 1, 2001 |
103 |
| MobileSys Finds Remedy For Wireless Messaging In Help Desk Apps. |
|
Brief Article |
Sep 1, 2001 |
121 |
| The Swedish Call Center Outlook. |
Lounsbury, Erik |
|
Sep 1, 2001 |
1694 |
| IRT Opens Florida Center. |
|
Brief Article |
Sep 1, 2001 |
98 |
| StarTek Touches Down In Canada. |
|
Brief Article |
Sep 1, 2001 |
154 |
| IBM BROADENS RELATIONSHIP WITH SUPPORT.COM; IBM CHOOSES SUPPORT.COM TO ENHANCE VIRTUAL HELP DESK PRODUCT. |
|
|
Aug 20, 2001 |
356 |
| IBM introduces help desk support service. |
|
Brief Article |
Jul 24, 2001 |
128 |
| Help Desk NOW Opens New Office. |
|
Brief Article |
Jun 1, 2001 |
64 |
| AT&T selects Convergys' contact centre technology for broadband offering. |
|
Brief Article |
May 28, 2001 |
91 |
| Calling For a Higher Standard of Service. |
Mercado, Robert |
|
Jan 1, 2001 |
909 |
| BELLSOUTH/NOVA TEAM UP FOR KNOXVILLE'S ECONOMIC GROWTH. |
|
|
Aug 1, 2000 |
415 |
| One-platform call center levels the playing field. |
Henderson, Jay |
Buyers Guide |
Jun 1, 2000 |
1241 |
| Outdated, insecure passwords are losing money for Internet businesses. |
|
|
Feb 1, 2000 |
385 |
| eHealthcareWorld Awards Excellence on the Internet. |
|
|
Jan 1, 2000 |
90 |
| Growing pains and productivity gains. |
Greenwood, Bart |
|
Feb 1, 1999 |
1265 |
| Capitation conundrum. |
Gleiner, J. Arthur |
|
Jan 1, 1997 |
2470 |
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