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Hello? Keeping prospects on the line.


HOW long are prospective residents willing to wait on hold? According to according to
prep.
1. As stated or indicated by; on the authority of: according to historians.

2. In keeping with: according to instructions.

3.
 USA Business Telephone Today, when a group of 10,000 callers were placed on hold for one minute of silence:

* 52 percent of the calls dropped off the line.

* 27 percent thought their hold time exceeded five minutes.

* 18 percent thought their hold time exceeded three minutes "Three Minutes" is the 46th episode of Lost. It is the twenty-second episode of the second season. The episode was directed by Stephen Williams, and written by Edward Kitsis and Adam Horowitz. It first aired on May 17, 2006 on ABC. .

* 3 percent thought it exceeded one minute.

When 10,000 callers were placed on hold for one minute with interesting messages interspersed with music, only 2 percent had hung up, and 81 percent estimated their hold time was less than one minute. North American North American

named after North America.


North American blastomycosis
see North American blastomycosis.

North American cattle tick
see boophilusannulatus.
 Telecom research states that callers listening to information on hold will stay on the line for up to three minutes longer than those listening to dead air.

When a prospective resident calls a community and has to wait on hold, leasing professionals can use that time to warm the prospect to all the unique aspects of the community and increase the chances of that call turning into a visit.

7 On Hold Message Ideas

1. Office hours office hours,
n.pl See business hours.
 and directions

2. Amenities offered

3. Unique aspects of the community's location

4. Leasing incentives

5. New renovations

6. Resident activities

7. New or unfamiliar services

Courtesy Courtesy
Boy Scouts

youth organization, ever ready to perform good deeds. [Am. Hist.: Jameson, 59]

Castiglione, Baldassare

(1478–1529) author of The Courtier, Renaissance bible of etiquette. [Ital. Lit.
 of Scott Metko, Sales Manager sales manager ngerente m/f de ventas

sales manager ndirecteur commercial

sales manager sale n
, Impressions on Hold. Metko can be reached at smelko@iohi.com
COPYRIGHT 2007 National Apartment Association
No portion of this article can be reproduced without the express written permission from the copyright holder.
Copyright 2007, Gale Group. All rights reserved. Gale Group is a Thomson Corporation Company.

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Article Details
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Title Annotation:INDUSTRY TRENDS
Author:Metko, Scott
Publication:Units
Date:Feb 1, 2007
Words:223
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