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Healy & Co Quality Certification Foresees Telecom Industry Direction.

SAN RAMON San Ramon (Spanish for "Saint Raymond") may refer to one of the following places:

  • San Ramón de la Nueva Orán, a city
Costa Rica
  • San Ramón, Costa Rica, the municipality of San Ramón
, Calif. -- Anticipating the telecommunications industry's need for better control over end-to-end service quality, Healy & Co is now certified as compliant with both TL 9000 and ISO (1) See ISO speed.

(2) (International Organization for Standardization, Geneva, Switzerland, An organization that sets international standards, founded in 1946. The U.S. member body is ANSI.
 9001 standards. Quality certification has become a key to delivering end-to-end quality of service. Healy is in sync with telecom giants such as AT&T and Verizon who follow the standards and will require TL 9000 certification from vendors in 2009.

The rigorous quality standards are needed in the complexity of today's telecommunications world, where a single phone call transits, on average, three independent networks. The average number of independent "hops" for a data session is even higher. Keen to preserve and improve service quality across networks, the telecommunications industry is rallying around TL 9000 standards that embody ISO 9001 and add additional requirements and measurements.

Newly certified Healy & Co, a business process outsourcer of engineering services for telecom networks, is a new breed of supplier which exemplifies how being a large company is no longer the price of entry into the marketplace serving big telecom. Large enough to scale for big infrastructure projects, streamlined to reduce costs, equipment-vendor neutral and delivering high touch service, "Healy & Co will leverage its new quality certification to achieve higher levels of customer satisfaction by assuring timely and seamless service delivery," announced Eileen Healy, CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. . "Our Quality Management System was developed specifically for the telecom industry and in addition to passing the independent audit, Healy was cited by the auditor for a number of strengths that went above and beyond simple compliance. This further assures customers of our responsive, reliable, and lower cost delivery system," said Healy.

TL 9000 certification can lead to incremental cost Incremental Cost

The encompassing change that a company experiences within its balance sheet due to one additional unit of production.

Incremental cost is the overall change that a company experiences by producing one additional unit of good.
 savings by increasing efficiency through consistent, on-time execution. Incremental cost-savings are significant in the large scale infrastructure projects where Healy & Co specializes. Healy has been a key participant in state and regional network builds and upgrades including the rearrangement re·ar·range  
tr.v. re·ar·ranged, re·ar·rang·ing, re·ar·rang·es
To change the arrangement of.

 of a seven state mid-western U.S. network that resulted in the saving of over $10M and the upgrade of an eight state Western U.S. network in record time. "The certification deepens our relationships with existing customers and industry partners. It also puts us front and center for new market opportunities as a quality leader," said Healy.

The ISO certification follows industry acknowledgement of Healy & Co at the QuEST Forum Best Practices conference held in Denver in September. The conference highlighted the Healy quality policy named CIC CIC

circulating immune complexes.

CIC Circulating immune complexes. See Immune complexes.
 it!([R]) (pronounced "kick it"), short for "continual improvement Continual Improvement (also called incremental improvement or staircase improvement) is a process or productivity improvement tool intended to have a stable and consistent growth and improvement of all the segments of a process or processes.  counts", an approach by which Healy employees ensure and improve service quality for customers. The QuEST Forum administers the TL 9000 standard, the world's first industry-specific standard to define requirements for quality management systems and provide members with a set of performance-based measurements used in determining "best in class" performance rankings for industry products and services. Healy & Co is a member of the QuEST Forum.

Healy & Co provides business process outsourcing Business process outsourcing (BPO) is the contracting of a specific business task, such as payroll, to a third-party service provider. Usually, BPO is implemented as a cost-saving measure for tasks that a company requires but does not depend upon to maintain its position in  and consulting services for carrier class telecommunications service providers A Telecommunications Service Provider or TSP is a type of Communications Service Provider that has traditionally provided telephone and similar services. This category includes ILECs, CLECs, and mobile wireless companies.  including provisioning, network engineering and telecom network integration for public networks and strategic studies, migration to next generation networks and services, traffic and demand forecasting and network engineering. The firm was founded in 1995 and is based in San Ramon, California San Ramon is a city in Contra Costa County, California, United States. It is a part of the San Francisco Bay Area. Since 1980, the population of San Ramon has increased by over 128% from 22,356 to 51,027 in 2005.  with offices in Colorado and Ohio.

For further information, contact Sihaya Healy-Jones, 925 543 5710 or
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Publication:Business Wire
Date:Jan 6, 2009
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