Healthcare Organizations Cut Remote-Access Costs and Improve Productivity With GoToMyPC Corporate Managed Service.

Business Editors

HIMSS 2004 Annual Conference

SANTA BARBARA, Calif.--(BUSINESS WIRE)--Feb. 24, 2004

Study Cites Major Cost Benefits of Managed Service

vs. VPN Remote-Access Solutions

A recent study shows that IT organizations can dramatically reduce the cost of providing secure remote access with the GoToMyPC(R) Corporate managed service versus more traditional VPNs for remote access. This is especially significant for healthcare IT organizations (HCOs) seeking to contain steadily rising costs while being challenged to provide medical staffs with fast, reliable and secure access to patient records and files from any Internet-connected computer in the world. GoToMyPC Corporate enables HCOs to provide staff with secure access to the full contents of their desktop PCs from any Internet connection and work as if they were at their desktops with access to all files, applications and network connections.

Conducted by network security expert Lisa Phifer of Core Competence, Inc., the study compares the setup and recurring costs of SSL and IPSec-VPN solutions for remote access with GoToMyPC Corporate, and is based on findings from VPN vendors, industry analyst reports and IT decision makers spanning large to mid-size enterprises and small businesses. The following conclusions are drawn:

-- GoToMyPC Corporate requires significantly less upfront

investment: Unlike premise-based VPNs that require substantial

capital investment in equipment, managed services such as

GoToMyPC Corporate are much cheaper to implement because no

capital investment in equipment is required. The investment is

already made by managed firms that provide the security

infrastructure and expert staff so that their customers can

focus on their own organization goals.

-- GoToMyPC Corporate has proven lower recurring costs: GoToMyPC

Corporate is much less expensive on a recurring basis then

IPSec-VPNs and may even be lower than SSL solutions. In cases

studied, recurring administration costs average 60 percent

less when using GoToMyPC Corporate compared with IPSec-VPNs.

-- GoToMyPC Corporate reduces high cost-burden of laptops: VPN

client software on company-paid laptops makes IPSec-VPNs much

more expensive than GoToMyPC Corporate. For workers with

limited travel, GoToMyPC Corporate monthly savings are even

greater when calculations include the savings associated with

leasing desktops instead of company-managed laptops.

Additionally, GoToMyPC Corporate reduces the high cost of

supporting IPSec-VPNs.

-- Converting workers from VPNs for remote access to GoToMyPC

Corporate saves money: Organizations with existing VPNs can

increase their user base without any increase in total cost by

offloading a percentage of VPN users to GoToMyPC Corporate,

especially professionals and support staff who require the

same desktop environment when working remotely.

In addition to the cost-saving advantages of GoToMyPC Corporate compared to VPNs, many healthcare organizations are also finding high returns on investment from increased productivity and higher job satisfaction from medical and support staffs who can securely access information from anywhere at anytime.

Jackson, Mississippi-based Baptist Health Systems saw an immediate return on investment when they switched to GoToMyPC Corporate. "In addition to the high cost, our existing VPN solution was time consuming to administer and difficult for physicians and employees to use," says Pete Furlow, network administrator at Baptist Health Systems. "With GoToMyPC Corporate, our physicians can save time by easily accessing information from anywhere, including proprietary applications and legacy databases, resulting in faster patient care and improved productivity. GoToMyPC Corporate has proven to be the secure, easy-to-use and reliable technology model that best balances our needs."

"We have a large and growing number of healthcare organizations adopting GoToMyPC Corporate for its cost and ease-of-use advantages compared to VPNs," says Brian Donahoo, senior vice president of client services for Expertcity, Inc. "Another practical advantage of GoToMyPC is that users have the same office desktop experience from remote locations. This is especially significant for medical professionals who often need immediate access to patient records from non Web-enabled legacy databases and proprietary applications that are often not available from VPN solutions. With GoToMyPC, medical professionals can access patient information from anywhere at a moments notice, ensuring that patient care is never compromised."

Johns Hopkins University, CareTech, Howard Hughes Medical Institute, Care Oregon, Baptist Health Systems and Sansum-Santa Barbara Medical Foundation Clinic are among the healthcare organizations that have selected GoToMyPC Corporate for remote access.

GoToMyPC Corporate employs Health Insurance Portability and Accounting Act (HIPPA) compliant security and control mechanisms for authentication, access control and secure data transmission for delivering safe, real-time access to healthcare applications and data in a manner consistent with the most stringent industry security requirements. It is end-to-end, 128-bit AES encrypted with dual nested passwords and two-factor authentication.

GoToMyPC Corporate at 2004 Annual HIMMS Conference and Exhibition, Booth 3675

Expertcity will showcase GoToMyPC Corporate at the 2004 Annual HIMMS Conference and Exhibition in Orlando, Florida. For a complete copy of the remote access study, and to register for a cost analysis worksheet to calculate setup fees, recurring costs, payback period and ROI, visit Booth 3675 from February 22 - 26 or https://www.gotomypc.com/s/phifer.

Expertcity, Inc.

Expertcity, Inc. is the leading provider of managed real-time Web-based remote-access and customer-support technologies. The company's award-winning screen-sharing technology enables users to securely view and control a remote computer. Expertcity offers two products: GoToAssist(TM) a complete managed service that enables support centers and help desks to rapidly and seamlessly deliver virtual on-site support, and GoToMyPC(R), a remote-access solution that enables individual users and enterprises, through the GoToMyPC Corporate managed service, to access and work on their PCs from any Internet location. The products consistently win best-in-class awards and reviews, including PC World's World-Class Award, PC Magazine's Editor's Choice Award, Customer Inter@ction's coveted CRM Excellence Award, Network World's Category Breaker Award and CNET's prestigious Editors' Choice Award. Expertcity has more than 4,000 corporate clients worldwide, including Cisco Systems, Siemens, Sun Microsystems, Verizon, Best Software, Intuit, Cablevision and Microsoft Business Solutions. Founded in 1997, Expertcity is privately held, with financial backing by Sun Microsystems, CNET, Bertelsmann Ventures and SoundView Ventures. The company is headquartered in Santa Barbara, CA, with its European operations based in the UK. In December 2003, Citrix Systems, Inc. (Nasdaq: CTXS) signed a definitive agreement to acquire Expertcity. The transaction is expected to be completed in the first quarter or early in the second quarter of 2004.

Core Competence, Inc.

Core Competence is a consulting firm specializing in emergent network and security technologies. The company offers a variety of consulting services ranging from needs assessments and competitive analysis to technical writing and product testing. Areas of expertise include wireless, remote access, virtual private networking and network security. Core Competence staff provide training and content development for industry conferences and author articles that appear regularly in several technology publications. The company is privately owned with offices located in Pennsylvania and South Carolina.