Headset choices.

Most organizations today still employ the traditional corded phone systems common to offices 20 years ago. These systems keep office workers tethered to their desks, negating the benefits of other portable technology and reducing productivity, comfort and ergonomic safety.

With a modest investment in wireless headsets, organizations can bring their existing phone systems into the age of portable technology. Some businesses that have deployed wireless headsets have realized benefits that include a productivity increase of up to 30 percent.

Consider a few factors:

Do your employees use the phone throughout the day? Do they frequently multitask while on the phone, typing on the computer or taking notes? If so, a wireless headset could help improve ergonomics by letting both hands be free. It can also help them multitask more efficiently.

Are your employees mostly stationary, or do they move around the office, visiting conference rooms, alternative work areas, and the desks of peers and supervisors to touch base on projects? If so, a wireless headset could help eliminate missed calls. Wireless systems can also help promote collaborative work with colleagues.

When considering wireless headsets, look for solutions that offer the following:

Easy setup. Most name-brand headsets are compatible with existing phone systems. Select headsets that offer plug-and-play capabilities, so the IT team will not have to spend a lot of time on installation.

Support. Work with a vendor that will act as a partner and efficiently handle any equipment issues, rapidly providing replacements when necessary.

Good sound quality. Clear audio is imperative for effective communications solutions. Higher-end headsets have the latest features, including simple volume control and noise regulation. Also, weigh the benefits of binaural versus monaural headsets. Binaural headsets cover both ears, helping users block outside noise and concentrate fully on their phone conversations. Monaural headsets cover one ear, and let users take calls while maintaining awareness of their environment.

Versatility. Many headsets can be integrated with a variety of devices. This means that workers can use the same headset for traditional phone calls and voice-over-IP calls through their PC.

Durability. Headsets need to be constructed with durable material that will stand up to the daily rigors.

Comfort and fit. When selecting a headset, choose one that puts an emphasis on comfort and offers options in styles and fit.

Beth Johnson is vice president, business-to-business solutions, Plantronics, Santa Cruz, Calif.