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Hawaiian Telcom Unveils Industry's First Visual Voicemail Service for Call Choice(SM).


New Feature Lets Users See, Listen and Respond to Mobile Voicemail Messages From the Convenience of Their Computer

HONOLULU -- Hawaiian Telcom Hawaiian Telcom is the incumbent local exchange carrier (ILEC) or dominant local telephone company, serving the state of Hawaii. It was formed in 2005 by The Carlyle Group, following its purchase of the Hawaii assets of Verizon Communications, which was known as  today announced a groundbreaking new "visual voicemail Visual Voicemail or Random Access Voicemail is the process of adding a visual aspect to mobile phone voicemail and allowing users to listen to their messages in the order of their choice. " service that links cell phones with desktop and laptop computers A portable computer that has a flat LCD screen and usually weighs less than eight pounds. Often called just a "laptop," it uses batteries for mobile use and AC power for charging the batteries and desktop use. Today's high-end laptops provide all the capabilities of most desktop computers.  to give customers greater control over their communications. The company is the first service provider in the United States United States, officially United States of America, republic (2005 est. pop. 295,734,000), 3,539,227 sq mi (9,166,598 sq km), North America. The United States is the world's third largest country in population and the fourth largest country in area.  to offer this innovative Call Choice(SM) advanced voice management solution.

The company is making the service available to almost all cell phone users in Hawaii regardless of their wireless provider.

With Call Choice visual voicemail, a voice message left on a cell phone is immediately delivered as an audio file to a subscriber's e-mail. Subscribers then can listen and respond to the message from their computer. The service also allows subscribers to organize, store and even forward the voice message via e-mail. Messages also can still be accessed the traditional way by dialing into the mobile phone's voicemail.

"Hawaiian Telcom is providing richer options for voicemail and call management through our Call Choice family of services," said Jon Gelman, Hawaiian Telcom's Vice President-Wireless Operations & Development. "Through visual voicemail, customers can see, prioritize pri·or·i·tize  
v. pri·or·i·tized, pri·or·i·tiz·ing, pri·or·i·tiz·es Usage Problem

v.tr.
To arrange or deal with in order of importance.

v.intr.
, and listen to messages and even send a text reply or initiate a call back from their computers. Visual voicemail brings a new level of ease and convenience to managing mobile phone content. We're glad to bring this innovation to Hawaii because it enables our customers to interact with their calls and calling communities in ways that few have considered before."

The visual voicemail feature is free to all Hawaiian Telcom wireless subscribers. To sign-up for Call Choice, customers should visit www.callchoice.com. Subscribers can use their existing mobile number and phone.

CALL CHOICE MEANS GREATER CONTROL AND CONVENIENCE

Similar to the way that Apple iTunes uses the computer for easy iPod music management, the visual voicemail feature of Call Choice uses the desktop to manage calls, messages and calling communities. With just a few clicks of a mouse, users can see and prioritize voice messages, choosing to listen and respond to key voicemails. Users also benefit from the call archive and auto populating PC-based contact list.

Visual voicemail is one of many innovative features made possible through Hawaiian Telcom's Call Choice platform. Among the features are:

* Find Me - When your wireless phone is not answered, Call Choice can redirect re·di·rect  
tr.v. re·di·rect·ed, re·di·rect·ing, re·di·rects
To change the direction or course of.

n.
A redirect examination.



re
 the call to a designated wireline number, such as your office or home. Or you can choose to have both your wireless phone and a designated wireline ring at the same time.

* Smart Routing - You can choose to always send certain callers directly to voicemail, ignore certain calls altogether, or you can designate des·ig·nate  
tr.v. des·ig·nat·ed, des·ig·nat·ing, des·ig·nates
1. To indicate or specify; point out.

2. To give a name or title to; characterize.

3.
 a caller Caller may refer to one of the following:
  • Caller (telecommunications), a party that originates a call
  • Caller (dancing), a person that calls dance figures in round dances and square dances
  • Caller to Islam, the Islamic equivalent of a Christian missionary
 as a "VIP" so that Call Choice will ring several numbers simultaneously in an effort to locate you.

Hawaiian Telcom's visual voicemail users can try these features today. The company intends to bring further Call Choice innovations to market in the future.

For more information, please visit www.callchoice.com, call Hawaiian Telcom at 643-3456 (select "Wireless Options") or visit any Hawaiian Telcom retail store statewide. Store locations and hours are available at www.hawaiiantel.com.

SERVICE AVAILABLE TO NON-HAWAIIAN TELCOM WIRELESS CUSTOMERS

Call Choice visual voicemail also can be used by people who are not Hawaiian Telcom wireless customers. The service works with most other wireless carriers in Hawaii. Users are not required to change their wireless provider, cell number or cell phones.

Now through April 30, 2007, customers of other major wireless providers may sign up for a free trial of Hawaiian Telcom's Call Choice visual voicemail at www.callchoice.com.

Hawaiian Telcom's Call Choice services are based on technology developed by CallWave, a company that develops innovative voice applications and software that links phones and computers to create new, convenient ways to use and manage communications.

About Hawaiian Telcom

Hawaiian Telcom is the state's leading telecommunications Communicating information, including data, text, pictures, voice and video over long distance. See communications.  provider, offering a wide spectrum of telecommunications products and services, which include local and long distance service, High-Speed Internet See broadband. , wireless services, and print directory and Internet Internet

Publicly accessible computer network connecting many smaller networks from around the world. It grew out of a U.S. Defense Department program called ARPANET (Advanced Research Projects Agency Network), established in 1969 with connections between computers at the
 directory services. For more information, visit www.hawaiiantel.com.

About CallWave

Call Choice is powered by CallWave software. Based in Santa Barbara Santa Barbara (săn'tə bär`brə, –bərə), city (1990 pop. 85,571), seat of Santa Barbara co., S Calif., on the Pacific Ocean; inc. 1850. , Calif., CallWave creates innovative voice applications and software that link phones and computers. For more information, please visit www.callwave.com.
COPYRIGHT 2007 Business Wire
No portion of this article can be reproduced without the express written permission from the copyright holder.
Copyright 2007, Gale Group. All rights reserved. Gale Group is a Thomson Corporation Company.

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Publication:Business Wire
Date:Feb 22, 2007
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