Hartz, Boston Properties among BOMA honorees.

Honoring the best in the commercial real estate industry for superior customer service, the Building Owners and Managers Association (BOMA) International and CEL & Associates, Inc. announced Hartz Mountain Industries of Secaucus, N.J. and Boston Properties were among the winners of the 2001 National Commercial Real Estate Customer Service Awards For Excellence.

Collectively called the "A" list, award winners were determined by customer satisfaction surveys of residents of approximately 6,000 commercial and multi family properties conducted throughout the year. Management companies were judged on the following eight criteria: readiness to solve problems, responsiveness and follow-through, property appearance and condition, quality of management and leasing services, property and relationship ratings, and renewal intention.

Tenants rated their property management companies on a scale of 0 to 100 in each of the eight categories. In order to win, a company had to achieve a qualifying percentage of survey responses and the highest score in its respective level.

Although CEL & Associates created the award in 1997, BOMA International has jointly sponsored it since 1999.