Happy faces.New tool helps measure quality of life in nursing homes
A RESIDENT SATISFACTION SURVEY FUNDED by the National Institutes of Health and backed by the American Association American Association refers to one of the following professional baseball leagues:
"We were getting a strong message from our members that they were interested in measuring residents' quality of life." says Evvie Munlev, AAHSA AAHSA American Association of Homes and Services for the Aging (formerly American Association of Homes for the Aging, AAHA) health policy analyst.
The survey, one of the first tools to be created for use in nursing homes, is being developed by the Los Angeles-based research consulting firm Noun 1. consulting firm - a firm of experts providing professional advice to an organization for a fee
business firm, firm, house - the members of a business organization that owns or operates one or more establishments; "he worked for a Vital Research with funding from a two-year $750,000 NIH "Not invented here." See digispeak.
NIH - The United States National Institutes of Health. grant. AAHSA is a sponsor of the tool--the Resident Experience and Assessment of Life (REAL)--and has helped Vital Research recruit facilities for the study that currently involves 55 nursing homes nationwide.
REAL uses independent interviewers to ask residents questions about their day-to-day life such as whether staff members smile at them and whether their call button is answered right away.
Results from the initial survey are then put into action when facility staff focus on improving key areas of resident satisfaction, says Gwen Uman of Vital Research. Nine months later, the same questions are asked again to measure improvement.
Some say the study is an answer to the industry's need to quantify Quantify - A performance analysis tool from Pure Software. an intangible: Just how satisfied are nursing home consumers? It goes beyond the laundry list laundry list A popular term for a long list of Sx, diseases, or etiologies that share something in common–eg, differential diagnosis of acute abdomen of quality indicators that are somewhat secondary in nature, says AAHSA spokesperson Robert Greenwood Greenwood.
1 City (1990 pop. 26,265), Johnson co., central Ind.; settled 1822, inc. as a city 1960. A residential suburb of Indianapolis, Greenwood is in a retail shopping area. Manufactures include motor vehicle parts and metal products. , asking not "What is the temperature of the bath water?" but "Do residents enjoy their baths?"
Another key factor is that residents with cognitive impairments caused by illnesses such as Alzheimer's and strokes are able to participate because of the REAL methodology, says Uman. "It works because we are using concrete behavioral questions."
The simple, yes-or-no questions avoid abstract notions such as kindness Kindness
See also Generosity.
Tom Jones’s goodhearted foster father. [Br. Lit. or gentleness. Instead, residents are asked such things as "Do the people who work here smile at you?" and "Do they ever put their arm around you or hold your hand to show you they care?"
Greenwood says a tool like this helps differentiate between excellent care, which is measured through REAL, and adequate care, which the federally mandated survey process shows.
Furthermore, because interviewers come back several times during the survey process, the tool can be used for continuous quality improvement by helping facilities identify areas where they need to do better, he says. In theory, it could help create a database that could be used to develop industry standards.
Vital Research has been working on the survey since 1995, prior to the 1997 NIH grant.