Halekulani Corporation Appoints Patricia Tam to Expanded Role of Vice President, Standards and Corporate Relations.
"Patricia has been a valued and respected member of the Halekulani legacy for more than 20 years, during which time she served as general manager of both Waikiki Parc Hotel and Halekulani to great acclaim," said Peter Shaindlin, chief operating officer of Halekulani Corporation. "Her hands-on approach to quality assurance and her proven ability for successful leadership are invaluable assets in her newly defined role as Halekulani Corporation continues to grow and extend our reputation for the industry's highest standards in products and services."
In this new role, Ms. Tam is responsible for formalizing and maintaining standards practices and overseeing all aspects of service training for both the Halekulani and Waikiki Parc Hotels. In addition, she will also represent both properties on a variety of executive boards as well as community and industry organizations.
A native of Hawaii, Ms. Tam began her hotel career at Halekulani when it first opened in 1983 and served in various capacities, including assistant hotel manager. In 1987, after helping to train and establish Halekulani's award-wining staff, Ms. Tam turned her attention to Halekulani's sister property, Waikiki Parc Hotel, where she helped to establish new standards in services as general manager. Under her management the Waikiki Parc Hotel attained its first American Automobile Association's (AAA) coveted Four-Diamond Award.
Ms. Tam returned to Halekulani where, in 1993, she became the first female to hold the position of general manager of a Hawaii hotel with a Five-Diamond rating from the American Automobile Association. In 1999, Ms. Tam was honored for her outstanding achievements and contributions to further define the standards of service and performance within the hotel industry when she was named "Independent Hotelier of the World" by Hotels, the leading publication of the worldwide hotel industry. Other highlights of Ms. Tam's career include being named among Travel Agent Magazine's "200 Most Powerful Women in Travel" in 1997 and 1998, and serving as Chair of the Hawaii Hotel Association and on the board of the Aloha United Way Campaign, one of the largest in the United States.
Hotels & Resorts of Halekulani, a hospitality management division of the Honolulu-based Halekulani Corporation, owns and manages both the Halekulani and Waikiki Parc Hotel. Incorporated in 1981, Halekulani Corporation is a highly respected development and management company whose vision is to expand its expertise and standards of excellence within Hawaii and elsewhere. Halekulani Corporation is responsible for turning a charming Hawaiian-style hotel into the world-famous Halekulani, consistently recognized as one of the industry's finest resort hotels. Halekulani Corporation attributes its success to its commitment to the highest standards of customer service and to its understanding the needs of travelers.
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|Date:||Aug 3, 2004|
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