HP and Kaiser Permanente Sign $500,000 Custom-Support Agreement for Streamlined Service Activity.PALO ALTO, Calif.--(BW HealthWire)--June 5, 1997--Hewlett-Packard Company today announced that it has signed a half-million-dollar custom-support-plan agreement with Kaiser Permanente for streamlined support solutions. The custom support plan captures all HP services at an organizationwide level under one master agreement, which helps Kaiser reduce costs and simplify the service-delivery process through reduced paperwork, account management and equal billings spread over 12 months. The first implementation of the HP custom support plan is in Kaiser's Northern California organization, where a one-year, $500,000 agreement for services and support is in effect. Under the agreement, Kaiser North may order anything it needs -- from parts to training -- without having to cut a separate purchase order and check for each transaction. "The custom support plan is providing Kaiser with a consolidated billing process and increased spending flexibility," said Ron Plasse, commodity manager with Kaiser's National Purchasing Organization. "We're not locked into fixed contracts for servicing individual pieces of equipment, and this helps us reduce operating expenses Operating expenses The amount paid for asset maintenance or the cost of doing business, excluding depreciation. Earnings are distributed after operating expenses are deducted. by allowing us to buy the services we actually need, as opposed to guessing at what we think we'll need." "Eliminating individual transactions for support services support services Psychology Non-health care-related ancillary services–eg, transportation, financial aid, support groups, homemaker services, respite services, and other services may save a hospital as much as $100 per transaction," said John DeMeo, customer services marketing manager, HP Medical Products Group. "In addition, customers tell us they like the plan because it's straightforward and simple." Introduced earlier this year, the custom support plan offers HP medical customers who purchase a minimum $50,000 of HP services and support annually a blanket purchase order covering service, repairs, parts, upgrades, training, education and consultation for HP medical equipment. In addition to Kaiser Permanente, other HP medical customers with custom-support-plan agreements in place include Mayo Clinic in Rochester, Minn.; Yale-New Haven Hospital Yale-New Haven Hospital (abbreviated YNHH) is a world-renowned 944-bed hospital located in downtown New Haven, Connecticut. The hospital is owned and operated by the Yale New Haven Health System, Inc. in New Haven, Conn.; COHR COHR Congolese Observatory of Human Rights , Inc. in Los Angeles; Allina Clinical Equipment Services in Minneapolis/St. Paul; and OSF See Open Group. OSF - Open Software Foundation St. Francis Medical Center St. Francis Medical Center may refer to:
HP offers a wide range of innovative services to help customers plan, implement and operate their healthcare information and clinical systems more efficiently. These services include implementation services for clinical departments, clinical software and solution support, clinical-equipment support, financial- and technology-management services and customer-education programs. Kaiser Permanente is America's largest health care organization. Founded in 1945, it is a non-profit, group-practice program with headquarters in Oakland, California. Kaiser Permanente serves the health needs of 8.6 million members in 18 states and the District of Columbia District of Columbia, federal district (2000 pop. 572,059, a 5.7% decrease in population since the 1990 census), 69 sq mi (179 sq km), on the east bank of the Potomac River, coextensive with the city of Washington, D.C. (the capital of the United States). . Today, it encompasses Kaiser Foundation Health Plan, Inc.; Kaiser Foundation Hospitals; Permanente Medical Groups; Group Health Cooperative Group Health Cooperative, based in Seattle, Washington, is a consumer-governed nonprofit healthcare system. Established in 1947, it today provides coverage and care for about 540,000 people in Washington and Idaho and is one of the largest private employers in Washington. of Washington; and Community Health Plan of New York New York, state, United States New York, Middle Atlantic state of the United States. It is bordered by Vermont, Massachusetts, Connecticut, and the Atlantic Ocean (E), New Jersey and Pennsylvania (S), Lakes Erie and Ontario and the Canadian province of . Nationwide, Kaiser Permanente has more than 90,000 technical, administrative and clerical employees and 10,000 group-practice physicians representing all specialties. ABOUT HP HP's Medical Products Group, with headquarters in Andover, Mass., is a leading provider of clinical measurement and information solutions, and services and support for the healthcare industry, including cardiology, critical care, anesthesiology, obstetrics, neonatology neonatology /neo·na·tol·o·gy/ (ne?o-na-tol´ah-je) the diagnosis and treatment of disorders of the newborn. ne·o·na·tol·o·gy n. , cardiovascular and radiology imaging, and resuscitation resuscitation /re·sus·ci·ta·tion/ (-sus?i-ta´shun) restoration to life of one apparently dead. cardiopulmonary resuscitation . The group has 5,300 employees worldwide and had revenues of $1.4 billion in its 1996 fiscal year. HP is the official information-technology hardware and maintenance supplier to the 1998 World Cup soccer tournament. Hewlett-Packard Company is a leading global provider of computing, Internet and intranet solutions, services, communications products and measurement solutions, all of which are recognized for excellence in quality and support. HP has 114,600 employees and had revenue of $38.4 billion in its 1996 fiscal year. Information about HP's medical products and services can be found on the World Wide Web at www.hp.com/go/medical . CONTACT: Phyllis Laorenza Linnehan 508/659-2726 phyll@an.hp.com |
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