HP OmniBook 800 Notebook PC To Include PC-Doctor Diagnostics Software Modules; PC-Doctor Suite Provides Diagnostic Tools to Improve Quality and Customer Service While Reducing Manufacturing Costs.EMERYVILLE, Calif.--(BUSINESS WIRE)--Oct. 3, 1996--Watergate Software, the leading OEM (Original Equipment Manufacturer) The rebranding of equipment and selling it. The term initially referred to the company that made the products (the "original" manufacturer), but eventually became widely used to refer to the organization that buys the products and supplier of hardware diagnostic and system information tools, today announced completion of a licensing agreement with the Mobile Computing Using a computing device while in transit. Mobile computing implies wireless transmission, but wireless transmission does not necessarily imply mobile computing. Fixed wireless applications use satellites, radio systems and lasers to transmit between permanent objects such as buildings Division of Hewlett-Packard Company. Under the terms of the agreement, HP will pre-install and distribute Watergate's PC-Doctor(TM) troubleshooting Troubleshooting is a form of problem solving. It is the systematic search for the source of a problem so that it can be solved. Troubleshooting is often a process of elimination - eliminating potential causes of a problem. software modules on each new HP OmniBook HP Omnibook was a range of laptop personal computers created by Hewlett Packard. The range included:
PC-Doctor software allows end-users to quickly diagnose diagnose /di·ag·nose/ (di´ag-nos) to identify or recognize a disease. di·ag·nose v. 1. To distinguish or identify a disease by diagnosis. 2. hardware problems without the aid of a technical support engineer. When technical support is required, HP's help desk engineers can use the test data generated by PC-Doctor to further diagnose and resolve the user's problem, providing the highest level of customer service possible. "Our goal is to use industry standard diagnostic tools and we found PC-Doctor to be the best solution available," said Rich Hollon, OmniBook project manager for HP's Mobile Computing Division. HP has also integrated PC-Doctor test modules into the product development and manufacturing process. The same diagnostic software included on the HP OmniBook 800 notebook PC for troubleshooting in the field is used during product development, final test and assembly. This provides a reliable, consistent test model to ensure quality and reduce the potential of a defective defective adj. not being capable of fulfilling its function, ranging from a deed of land to a piece of equipment. (See: defect, defective title) unit being shipped to the customer. The reduction in technical support calls and product returns should provide significant savings to HP. The announcement underscores Watergate's growing presence in the market for problem determination-resolution software products. PC-Doctor provides the most extensive suite of hardware diagnostic and system information tools available to the OEM today. With over 250 professional tests in a modular flexible package, the OEM can develop a comprehensive product development, quality assurance and customer support program that meets the specific demands of their organization. "We are very excited that PC-Doctor has been selected as the primary diagnostic tool for the HP OmniBook 800 notebook PC," said Steve Siltanen, Watergate's President. "HP has long been recognized as a leader in the PC industry and, as expected, the HP OmniBook 800 notebook PC represents a new generation of portable computing computing - computer . We look forward to supporting HP and building a long-term Long-term Three or more years. In the context of accounting, more than 1 year. long-term 1. Of or relating to a gain or loss in the value of a security that has been held over a specific length of time. Compare short-term. relationship with them." Hewlett-Packard Company is a leading global manufacturer of computing, communications and measurement products and services recognized for excellence in quality and support. HP has 110,800 employees and had revenue of $31.5 billion in its 1995 fiscal year. Information about HP and its products can be found on the World Wide Web at http://www.hp.com. Watergate Software, Inc., headquartered in Emeryville, develops a broad suite of modular hardware diagnostic and system information software tools for direct licensing to personal computer manufacturers. Its industry leading PC- Doctor diagnostic solutions have been implemented by major OEM customers including Acer Acer trees of the family Aceraceae. Acer rubrum ingestion of wilted or dries leaves of this tree causes acute hemolytic anemia characterized by red urine, jaundice, anemia and methemoglobinemia in horses. America, Fujitsu PC, Hewlett-Packard Company, Hitachi PC, Packard Bell-NEC, and Texas Instruments See TI. (company) Texas Instruments - (TI) A US electronics company. A TI engineer, Jack Kilby invented the integrated circuit in 1958. Three TI employees left the company in 1982 to start Compaq. . A single user version of the product is also available through alternate sales channels. Further information about Watergate Software and PC-Doctor is available on the World Wide Web at http://www.ws.com. -0- Note to Editors: Watergate Software and PC-Doctor are registered trademarks of Watergate Software, Inc., Emeryville, Calif. Other trademarks are the property of their respective owners. CONTACT: Watergate Software Inc., Emeryville Marie Travers, 510/596-2081 E-mail: marie@ws.com.inter.net |
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