HP Customer Contact Manager Version 5 Named a Product of the Year By CTI Magazine.

PALO ALTO, Calif.--(BUSINESS WIRE)--Feb. 10, 1999-- Hewlett-Packard Company today announced that the newest version of the HP Customer Contact Manager (CCM) advanced computer-telephony integration (CTI) software has been named a Product of the Year by CTI magazine and is highlighted in the January 1999 issue.

According to Rich Tehrani, CTI magazine's group publisher, "Customer Contact Manager 5.0 distinguishes itself as one of the most forward-thinking and useful products announced in the field of voice/data convergence -- a field that is abundant with new products. Tremendous resources have been devoted to developing TMC Labs -- our product-review lab for call-center/telemarketing and Internet telephony markets. The lab's engineers and CTI magazine editors spent many weeks picking the most important and influential products of 1998."

HP CCM Version 5 enables call centers to manage customer interactions across multiple contact channels, such as voice, the Web and e-mail. The robust feature set of HP CCM Version 5, launched worldwide last fall, includes next-generation outbound dialing with inbound blending, advanced virtual-call-center capability extensions and support for Microsoft(R) Windows NT(R) Server.

HP CCM is a key component of the HP Smart Contact program, which offers solutions for building advanced call centers. HP CCM is deployed worldwide in the telecommunications, manufacturing, retail and financial-services industries.

HP introduced HP CCM in 1994 and has made continual upgrades to meet evolving customer needs. HP CCM Version 4, introduced in 1997, was among the first software products to enable call centers to manage customer interactions across multiple contact channels.

"We are honored to receive this CTI magazine award, which highlights the significant enhancements made to HP CCM in Version 5," said Karen Rogge, general manager of HP's Customer Relationship Software Program. "By enhancing outbound-dialing capabilities and adding virtual-contact-center functionality and support for Windows NT Server, HP has made HP CCM Version 5 one of the most advanced customer-contact software products available."

Next-generation Outbound Dialing with Inbound Blending

The HP CCM Smart Dialer Suite provides major productivity increases and the ability to implement blended inbound and outbound environments. Customers can select from the following options: -0-

--   HP CCM Smart Preview Dialer -- allows agents to review customer
     information prior to call initiation;

--   HP CCM Smart Progressive Dialer -- adds automatic call-progress
     detection to increase agent productivity; and

--   HP CCM Dialer Channel Manager -- provides an open interface,
     allowing leading predictive dialer vendors to integrate their
     products with HP CCM. EIS Gateway from EIS International has been
     integrated with HP CCM Version 5.

-0-

Advanced Virtual-call-center Capability Extensions

HP CCM Version 5 distributes phone calls, e-mail and other multimedia channels across multiple sites, even when different types of switches are used. HP is working with telecommunications companies around the world to implement advanced, network-based virtual-call-center solutions that are integrated with HP CCM.

Information about HP Smart Contact can be found on the World Wide Web at http://www.hp.com/go/smartcontact.

About HP

Hewlett-Packard Company is a leading global provider of computing, Internet and intranet solutions, services, communications products and measurement solutions, all of which are recognized for excellence in quality and support. HP has 124,600 employees and had revenue of $47.1 billion in its 1998 fiscal year.

Information about HP, its products and the company's Year 2000 program can be found on the World Wide Web at http://www.hp.com.

Note to Editors: Microsoft is a U.S. registered trademark of Microsoft Corp. Windows NT is a U.S. registered trademark of Microsoft Corp.