HDI Honors Local Chapter Help Desk Analyst of the Year Winner; Karen Kline, Support Services Analyst, FormScape, Inc.RALEIGH, N.C. -- FormScape(R), Inc., the leading provider of Document Process Automation(TM), solutions and HDI HDI Human Development Index (UNDP yardstick of human welfare) HDI Help Desk Institute HDI Humpty Dumpty Institute (New York, New York) HDI High Density Interconnect , the world's largest membership association for IT service and support professionals and the premier certification body for the industry, announced the winner of its Local Chapter Help Desk Analyst of the Year: Karen Kline and the TriHDI Chapter of HDI. This annual award program recognizes the best help desk analysts from around the world. Chapter Analysts of the Year are then invited to participate in HDI's Regional Analyst of the Year Award. "I am deeply honored to be named Help Desk Analyst of the Year for the TriHDI chapter. Receiving this award has proven to me that a dedication to customer service and teamwork are vital qualities of today's help desk technicians. I am proud to be part of a team that shares my motivational goals, which drives me to attain them," said Kline. "Over the past several years, we have seen the front line help desk employee become more strategic to organizations as a whole," said Ron Muns Ron Muns is both the founder of HDI (formerly Help Desk Institute) as well as Bendata which was later acquired folded into the family of software products owned and sold by FrontRange Solutions. , founder and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of HDI. "Today we recognize Karen Kline as doing a great job of representing her company with grace under pressure, appropriately communicated technical expertise, and commitment to getting the job done." "We are proud that Karen Kline has gained industry recognition for sharing our global support services support services Psychology Non-health care-related ancillary services–eg, transportation, financial aid, support groups, homemaker services, respite services, and other services mission of supporting customer productivity through commitment to quality service and operational excellence," said Darren Atkinson, FormScape's Chief Technology Officer. The award competition was designed to highlight the excellent work of analysts on the help desk front line - those who are generally a customer's first point of contact, either via phone or the web. Nominees, who must be HDI members, were judged on criteria such as performance, quality of work, team orientation, ethics ethics, in philosophy, the study and evaluation of human conduct in the light of moral principles. Moral principles may be viewed either as the standard of conduct that individuals have constructed for themselves or as the body of obligations and duties that a , technical aptitude, problem solving problem solving Process involved in finding a solution to a problem. Many animals routinely solve problems of locomotion, food finding, and shelter through trial and error. skills and leadership. About HDI HDI is the world's largest membership association for IT service and support professionals and the premier certification body for the industry. Founded in 1989, HDI's mission is to lead and promote the IT service and support industry by empowering its members through access to timely and valuable industry information, including reports and publications; encouraging member collaboration through events and online forums; and establishing internationally recognized, standards-based industry certification and training programs. In addition to membership, certification, and training, HDI produces the highest-rated industry event, the HDI Annual Conference and Expo, for service and technical support professionals. HDI is member-focused, and remains vendor-neutral in its efforts to facilitate open, independent networking and information sharing See data conferencing. within the association network. HDI has more than 7,500 members worldwide, (including 90% of the Fortune 500), and more than 50 active U.S. chapters. About FormScape FormScape is dedicated to helping companies eliminate operational inefficiencies and communication barriers through Document Process Automation solutions. By uniquely integrating documents, processes and business systems, FormScape enterprise software solutions deliver faster action through real-time information. FormScape is the single-source for expertise spanning pre-packaged processes and ERP (Enterprise Resource Planning) An integrated information system that serves all departments within an enterprise. Evolving out of the manufacturing industry, ERP implies the use of packaged software rather than proprietary software written by or for one customer. interface integration with document imaging, storage and output. Companies of all sizes use FormScape solutions to cut costs, improve working capital management and profitability, advance customer-supplier service, and ensure better control. With more than 7000 customers, 50 partners, and offices across the globe, FormScape delivers in banking, finance, insurance, distribution, manufacturing, and healthcare industries. The company's clients include BP, CitiGroup, Blockbuster block·bust·er n. 1. Something, such as a film or book, that sustains widespread popularity and achieves enormous sales. 2. A high-explosive bomb used for demolition purposes. 3. , DaimlerChrysler, Johnson & Johnson, Ingram Micro Ingram Micro, Inc. NYSE: IM a Fortune 100 company founded in 1979 and based in Santa Ana, California. It is the world’s largest technology distributor and a leading technology sales, marketing and logistics company. , Medtronic, Wal-Mart, La-Z-Boy, Wells Fargo Wells Fargo armored carriers of bullion. [Am. Hist.: Brewer Dictionary, 1147] See : Protectiveness Wells Fargo company that handled express service to western states; often robbed. [Am. Hist. , Phillips, and Fujitsu. |
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