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Greater Cincinnati Water Works Licenses Complete Indus SDM Suite; Comprehensive Customer, Asset and Field Service Management Solution to Help GCWW Maintain Standard of Excellence in Water Utility Industry.


ATLANTA -- Indus International Inc. (NASDAQ NASDAQ
 in full National Association of Securities Dealers Automated Quotations

U.S. market for over-the-counter securities. Established in 1971 by the National Association of Securities Dealers (NASD), NASDAQ is an automated quotation system that reports on
: IINT), a leading Service Delivery Management (SDM SDM - Schematic Data Model ) solution provider, today announced that Greater Cincinnati Water Works (GCWW GCWW Greater Cincinnati Water Works (Ohio) ) has licensed a full Service Delivery Management solution comprising best-in-class customer, asset and field service management suites from Indus. GCWW selected the Indus solution to help the utility deliver significant performance improvements and further its vision of being the standard of excellence in the water utility industry.

"While developing our strategic IT and business plans for the next seven years, we recognized the importance of effective maintenance management, accurate and timely customer information and efficient field service applications in achieving our goals," said David Rager, Director, GCWW. "We chose to work with Indus because they are providing a seamless solution that supports all of these needs. In addition, Indus' expertise and knowledge in the water and sewer utility industry made us confident that they could tailor the solution to meet our specific requirements."

The integrated solution will enable the utility to provide critical information to customer service reps (CSRs) and streamline the flow of tasks and information from CSRs to other sections and divisions, enabling greater utilization of field resources and improving field service workload management. The integrated system will even enable GCWW customers to set service appointments based on the best fit for their schedule, further improving customer satisfaction.

Indus' SDM solution will provide additional benefits, including the ability to better track customer contacts regardless of the medium chosen by the customer (e.g., phone, email, Internet, office visit, etc.). As a result, future interactions with the customer can be more efficient, and issues can be resolved in a more timely manner. Furthermore, the solution will facilitate GCWW's continued marketing of billing and call center services to other utilities in the area, providing additional revenue opportunities.

"Greater Cincinnati Water Works' efficiency and customer service has been recognized by industry organizations such as the Association for Metropolitan Water Agencies, so their standard of excellence is more than just a vision," said Indus Executive Vice President of Field Operations John Gregg John Gregg can refer to the following people:
  • John Robert Gregg (1867–1948), Inventor of Gregg Shorthand
  • John Gregg (CSA) (1828–1864), Confederate general
  • John Irvin Gregg (1826–1892), Union general
. "Their investment in our comprehensive Service Delivery Management solution demonstrates that Indus is the right choice for industry-leading utilities committed to increasing customer service levels while delivering results to the bottom line."

GCWW is also planning to implement a departmental Field Mobile Computing Using a computing device while in transit. Mobile computing implies wireless transmission, but wireless transmission does not necessarily imply mobile computing. Fixed wireless applications use satellites, radio systems and lasers to transmit between permanent objects such as buildings  strategy, empowering field service technicians with electronic access to schedules and work orders via mobile devices in the field. The utility believed that the mobile capabilities of the SDM solution look to be a good fit to the GCWW strategy.

About Greater Cincinnati Water Works

Greater Cincinnati Water Works, a municipally owned and operated utility, serves more than 1 million customers in the Greater Cincinnati area. The utility provides about 136 million gallons of water a day through 3,000 miles of water mains to most of Hamilton County Hamilton County is the name of a number of counties in the United States of America, named for Alexander Hamilton, first United States Secretary of the Treasury (except as indicated below):
  • Hamilton County, Florida
  • Hamilton County, Illinois
 and parts of Butler and Warren Counties in Ohio, and to Boone County Boone County is the name of eight counties in the United States, all named after explorer Daniel Boone:
  • Boone County, Arkansas
  • Boone County, Illinois
  • Boone County, Indiana
  • Boone County, Iowa
  • Boone County, Kentucky
  • Boone County, Missouri
 in Kentucky. Their mission is to provide customers with a plentiful supply of the highest quality water and outstanding services in a financially responsible manner.

About Indus International

Indus is a leading Service Delivery Management (SDM) solution provider, helping clients in a broad array of industries optimize the management of their customers, workforce, spare parts Spare parts, also referred to as Service Parts is a term used to indicate extra parts available and in proximity to the mechanical item, such as a automobile, boat, engine, for which they might be used.

Spare parts are also called “spares.
 inventory, tools and documentation in order to maximize performance and customer satisfaction while achieving significant cost savings. Indus customer, asset and workforce management Workforce Management (WFM) encompasses all the responsibilities for maintaining a productive and happy workforce. Sometimes referred to as HRMS systems, or even the larger ERP systems (Oracle, PeopleSoft, SAP). There are many software vendors within this space.  software products, professional services (job) professional services - A department of a supplier providing consultancy and programming manpower for the supplier's products.  and hosted service offerings improve our clients' profitability by reducing costs, increasing capacity and competitiveness, improving service to their customers, facilitating billing for services and ensuring regulatory compliance. Indus solutions have been purchased by more than 400 companies in more than 40 countries, representing diverse industries -- including manufacturing, utilities, telecommunications, government, education, transportation, facilities and property management, high tech, consumer packaged goods Noun 1. packaged goods - groceries that are packaged for sale
foodstuff, grocery - (usually plural) consumer goods sold by a grocer

plural, plural form - the form of a word that is used to denote more than one
 and more. For more information, visit our Website at http://www.indus.com.

Safe Harbor Safe Harbor

1. A legal provision to reduce or eliminate liability as long as good faith is demonstrated.

2. A form of shark repellent implemented by a target company acquiring a business that is so poorly regulated that the target itself is less attractive.
 Statement under the Private Securities Litigation Reform Act The Private Securities Litigation Reform Act of 1995 (PSLRA) implemented several significant substantive changes affecting certain cases brought under the federal securities laws, including changes related to pleading, discovery, liability, class representation and awards fees and  of 1995

This press release contains statements, estimates or projections that are not historical in nature and that may constitute "forward-looking statements" as defined under U.S. federal securities laws. These statements include, but are not limited to, GCWW's ability to achieve its business goals. These statements, which speak only as of the date given, are subject to certain risks and uncertainties that could cause actual results to differ materially from our Company's historical experience and our expectations or projections. These risks include, but are not limited to, projected growth in the emerging service delivery management market, market acceptance of our service delivery management strategy, current market conditions for our products and services, our ability to achieve growth in our asset management and customer management offerings, market acceptance and the success of our new products and enhancements and upgrades to our existing products, the success of our product development strategy, our competitive position, the ability to establish and retain partnership arrangements, our ability to develop our indirect sales channels, changes in our executive management team, uncertainty relating to relating to relate prepconcernant

relating to relate prepbezüglich +gen, mit Bezug auf +acc 
 and the management of personnel changes, the ability to realize the anticipated benefits of our recent restructurings, timely development and introduction of new products, releases and product enhancements, current economic conditions, heightened security and war or terrorist acts in countries of the world that affect our business, and other risks identified from time-to-time in the Company's SEC filings. Investors are advised to consult the Company's filings with the SEC, including its 2005 Annual Report on Form 10-K Form 10-K

A report required by the SEC from exchange-listed companies that provides for annual disclosure of certain financial information.


Form 10-K

See 10-K.
 filed with the SEC on June 13, 2005, and its subsequent quarterly reports on Form 10-Q Form 10-Q

See 10-Q.
 filed with the SEC for a further discussion of these and other risks.

Indus is a registered trademark of Indus International Inc. Other company and product names may be trademarks of the respective companies with which they are associated.
COPYRIGHT 2006 Business Wire
No portion of this article can be reproduced without the express written permission from the copyright holder.
Copyright 2006, Gale Group. All rights reserved. Gale Group is a Thomson Corporation Company.

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Publication:Business Wire
Date:May 15, 2006
Words:964
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