Grande Communications Deploys Micromuse's Netcool Suite.Business & Technology Editors SAN FRANCISCO--(BUSINESS WIRE)--March 25, 2002 Micromuse Inc. Netcool(R) Applications Help Increase End-to-End IT Visibility for Broadband Services Provider Micromuse Inc. (Nasdaq: MUSE), the leading provider of service and business assurance software, today announced that Grande Communications About Grande Communications is a United States telecommunications firm, based out of San Marcos, Texas, that uses a deep-fiber optic network for broadband services. In 1999, the company was established when the largest single round of venture capital funding in Texas was raised, has implemented the Netcool(R) suite for comprehensive management of its broadband services. Netcool solutions are providing realtime status of Grande's end-to-end infrastructure via a consolidated, single-screen operator interface in Grande Communication's network operations center See NOC. Network Operations Center - (NOC) A location from which the operation of a network or internet is monitored. Additionally, this center usually serves as a clearinghouse for connectivity problems and efforts to resolve those problems. , located in San Marcos, Texas San Marcos is a city in Texas, USA. The population was 34,733 at the 2000 census. It is the county seat of Hays County.GR6 Texas State University-San Marcos (formerly Southwest Texas State University) is located in the city. . Grande Communications delivers high-speed Internet See broadband. access, local and long-distance telephone and cable television entertainment services over its own advanced broadband network to the Austin/San Antonio corridor. "Micromuse's best-of-breed service assurance solution provides us with the flexibility to support service delivery on a variety of applications and environments," said Henry Jacobsen Henry Jacobsen (born 2 December 1898 in Rygge, died 16 January 1964) was a Norwegian politician for the Labour Party. He was elected to the Norwegian Parliament from the Market towns of Østfold and Akershus in 1945, and was re-elected on four occasions. , Grande Communications' CIO/CTO. "The Netcool solution also connects to our customer provisioning database, allowing us to quickly and easily view the consequences of a network problem. By helping to manage our complex service delivery infrastructure, the Netcool suite helps us meet our service level agreements (SLAs) and deliver high levels of customer satisfaction." Following an analysis of available technologies, Grande Communications deployed Micromuse's flagship Netcool/OMNIbus(TM) application, for its ability to collect and consolidate realtime status data from devices across the network, providing operators with more efficient means of service management. Grande Communications also deployed Micromuse's Netcool/Impact(TM) software to determine how specific system events might affect services, business processes, or a customer's call experience. The Netcool(R) suite also integrates closely with Grande's existing Operational Support System applications via the Netcool Gateway(TM) for Oracle and the Netcool/Impact Data Source Adapter(TM) (DSA (1) (Directory Server Agent) An X.500 program that looks up the address of a recipient in a Directory Information Base (DIB), also known as white pages. It accepts requests from the Directory User Agent (DUA) counterpart in the workstation. ) for Granite Systems. These integrations help network operators tap into existing external Oracle databases and Granite directories to support business impact analysis and to accelerate service restoration. The Netcool/Impact DSA for Granite integrates with service provisioning data and speeds the response time to network outages. The overall Netcool solution helps operators in the San Marcos San Marcos (săn mär`kəs). 1 City (1990 pop. 38,974), San Diego co., S Calif., a northern suburb of San Diego; settled 1880s, inc. 1963. Network Operations & Control Center (NOCC NOCC Network Operations & Control Center NOCC Network Operations Control Center NOCC National Ovarian Cancer Coalition NOCC Network Operations Command Center NOCC National Operations Control Center (FAA) ) to monitor the entire infrastructure for problems, helping to maintain the availability of services. This allows them to address performance problems such as traffic overloads or server overloads before they cause disruptions in service. "Grande Communication's key requirement was for a comprehensive management solution that increases visibility into their NOCC and customer provisioning while consolidating several different network elements," said Katrinka McCallum, Micromuse's Executive Vice President & Chief Operating Officer Chief Operating Officer (COO) The officer of a firm responsible for day-to-day management, usually the president or an executive vice-president. . "The Netcool solution will help Grande maintain the availability, reliability and quality services as their services as their network grows." Generation E, a leading provider of enterprise IT solutions and Micromuse Authorized Reseller, was responsible for designing, deploying and integrating the Netcool's Impact software at Grande Communications. About the Netcool Suite Micromuse's Netcool(R) software suite provides businesses with the assurance that their networks, services and applications are working. By allowing our customers to see what's happening throughout the infrastructure in realtime, Netcool applications enable them to respond to problems before they cause network-based business services to go down. Netcool applications install out-of-the-box, deploy rapidly and scale as networks grow. Micromuse's flagship, Netcool/OMNIbus(TM) application, includes a library of off-the-shelf software modules that allow our customers to collect and consolidate fault information from more than 300 popular environments spanning voice and IP, cable/broadband, switches and routers, and enterprise management systems. About Grande Communications (www.grandecom.com) Grande Communications is building a ground-up deep fiber broadband network to homes and businesses. Grande will deliver high-speed Internet access, local and long distance telephone and cable television entertainment services over its own advanced broadband network to communities in Texas. Grande's service area will include the Austin metro area This article is about the music production team. For the article about population centers, see metropolitan area. Metro Area are a Brooklyn-based dance music production team composed of Morgan Geist and Darshan Jesrani. , San Marcos, New Braunfels New Braunfels (broun`fəlz), city (1990 pop. 22,334), seat of Comal co., S central Tex., on the Guadalupe River; inc. 1847. Portland cement, consumer goods, crushed limestone, furniture, and leather goods are produced. , San Antonio San Antonio (săn ăntō`nēō, əntōn`), city (1990 pop. 935,933), seat of Bexar co., S central Tex., at the source of the San Antonio River; inc. 1837. and the Houston metro area. Grande's wholesale service division, Grande Networks, serves the integrated communications needs of other service providers and carriers by providing the underlying network products, services and professional support staff for carriers, ISPs, CLECs, VolPs, ESPs and ASPs through Grande's ATM, voice and data switching platforms and SONET/fiber networks. About GenerationE GenerationE is a leading provider of enterprise IT solutions. GenerationE understands the pivotal role that the IT infrastructure plays in supply chain viability and operational efficiency. Using its best-in-class approach, GenerationE assists clients in identifying and implementing only those IT solutions that bring favorable financial returns. GenerationE designs and builds solutions for Enterprise Systems Management, IT Service Management, and Data Center Automation that provide real-time business value. The company's solutions have generated rapid return on investment for such clients as Aon, ORBITZ, E*TRADE, Accenture, W.W. Grainger, Pepsi, Agilent Technologies This article needs sources or references that appear in reliable, third-party publications. Alone, primary sources and sources affiliated with the subject of this article are not sufficient for an accurate encyclopedia article. , Sun Microsystems Sun Microsystems, Inc. (NASDAQ: JAVA[3]) is an American vendor of computers, computer components, computer software, and information-technology services, founded on 24 February 1982. , Compaq, and Microsoft. To discover how GenerationE can boost your technology ROI (Return On Investment) The monetary benefits derived from having spent money on developing or revising a system. In the IT world, there are more ways to compute ROI than Carter has liver pills (and for those of you who never heard of that expression, it means a lot). , visit www.GenerationEC.com. About Micromuse Micromuse Inc. (Nasdaq: MUSE) is the leading provider of service and business assurance software. Micromuse's recent list of awards include the Crossroads A-List Award for Best IP Network Diagnosis Product for the Netcool(R)/Visionary(TM) application. In addition, Micromuse was recently recognized in the Forbes 500, Bloomberg's Tech 100, the Barron's 500, the Business Week Info Tech 100, Deloitte & Touche's Technology Fast 500, the San Francisco Chronicle The San Francisco Chronicle was founded in 1865 as The Daily Dramatic Chronicle by teenage brothers Charles de Young and Michael H. de Young.[2] The paper grew along with San Francisco to become the largest circulation newspaper on the West Coast of the 500 and Network World's NW200. Micromuse customers include AT&T, BT, Cable & Wireless, Cellular One, Charles Schwab, Deutsche Telekom, Digex, EarthLink, GE Appliances, ITC ITC (Brit) n abbr (= Independent Television Commission) → Fernseh-Aufsichtsgremium ITC n abbr (BRIT) (= Independent Television Commission) → DeltaCom, J.P. Morgan Chase, One 2 One and Verizon. Headquarters are located at 139 Townsend Street, San Francisco, Calif. 94107; (415) 538-9090. The Web site is at www.micromuse.com. Micromuse and Netcool are registered trademarks of Micromuse Ltd. All other trademarks and registered trademarks in this document are the properties of their respective owners. Any statements contained in this press release that do not describe historical facts may constitute forward-looking statements as that term is defined in the Private Securities Litigation Reform Act The Private Securities Litigation Reform Act of 1995 (PSLRA) implemented several significant substantive changes affecting certain cases brought under the federal securities laws, including changes related to pleading, discovery, liability, class representation and awards fees and of 1995. Any forward-looking statements contained herein are based on current expectations, but are subject to a number of risks and uncertainties. The factors that could cause actual future results to differ materially from the forward-looking statements include the following: fluctuations in customer demand, the Company's ability to manage its growth (including the ability to hire sufficient sales and technical personnel), the risks associated with the expansion of the Company's distribution channels, the risk of new product introductions and customer acceptance of new products; the rapid technological change which characterizes the Company's markets, the risks associated with competition, the risks associated with international sales as the Company expands its markets, and the ability of the Company to compete successfully in the future, as well as other risks identified in the Company's Securities and Exchange Commission Filings, including but not limited to those appearing under the caption "Risk Factors" in the Company's most recent Quarterly Reports on Form 10-Q Form 10-Q See 10-Q. and on Form 10-K Form 10-K A report required by the SEC from exchange-listed companies that provides for annual disclosure of certain financial information. Form 10-K See 10-K. on file with the Securities and Exchange Commission and available on the Company's Web site. |
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