Goodrich Selects Enigma 3C to Automate Creation of Illustrated Parts Catalogs.

BURLINGTON, Mass. -- Aerostructures Division of Fortune 500, Global Aerospace and Defense Giant Brings Catalog Production In-House to Cut Substantial Recurring Costs; Improve Customer Service

Enigma Inc., the leader in aftermarket service and support technology, today announced that Goodrich Corporation's (NYSE: GR) Aerostructures division has implemented Enigma 3C(R) to build new, state-of-the-art illustrated parts catalogs. This deployment dramatically lowers total catalog production costs, ensuring more timely distribution of updated information and simplifying procurement processes for Goodrich's global aerospace and defense customers around the world. Using Enigma's solution, Goodrich's Aerostructures division, one of the world's leading independent full-service suppliers of structural components for commercial, regional and military aircraft has, for the first time, brought the production of its extensive parts catalogs in-house. As a result, Goodrich will reduce the recurring costs, time delays and complexity inherent in outsourcing such mission-critical projects. The decision to implement Enigma is part of the ongoing effort at Goodrich to retain control of essential intellectual property while eliminating wasteful practices.

Enigma 3C(R) reduces Goodrich's delivery of up-to-date parts information by six months, significantly decreasing misorders and improving overall procurement and logistics processes. Enigma pulls parts information directly from Goodrich's internal content repositories, quickly creating rich, intuitive illustrated parts catalogs. This has proven far more efficient than compiling and sending raw data to an outside catalog producer and waiting months to get the completed catalogs back for distribution to customers. As a result, Goodrich's customers now have up-to-date information to use in the field for fast and accurate ordering of replacement components and systems. These catalogs are an integral source of information for thousands of technicians at 650 customer facilities/locations around the globe.

"Our customers make up the biggest names in aviation and are located around the world," said Dave Lewis, Manager of Technical Publications for Aftermarket Technical Services at Goodrich. "With Enigma's solution, we have complete control over our catalog production process, so we can issue updates on our schedule and without the substantial, recurring costs that come with an outsourced provider. With one publication cycle, we recouped the cost of the Enigma system and are now providing better customer service while continuously reducing expenses."

Goodrich is using Enigma's 3C Platform to support 50 different aircraft programs - such as nacelles, pylons and thrust reversers - with easy-to-use illustrated catalogs that enable customers to accurately identify and easily procure parts. In the first phase of the solution Enigma is pulling XML data from Goodrich's Teamcenter(R) product data management system (PDM), automating an otherwise cumbersome process that includes complex manual re-authoring procedures. After all information is combined, Enigma's 3C technology dynamically generates a complete ATA compliant illustrated parts catalog in uniform formatting, including graphics, tabular data and catalog front matter, allowing mechanics, technicians and procurement staff to quickly find the information they need.

"By adopting Enigma's 3C technology, Goodrich is taking control of one of its most valuable assets, its technical content," said Jonathan Yaron, CEO of Enigma. "Our technology offers component manufacturers, and others with extensive and complex product lines, the first real off-the-shelf platform to manage content processes on their own. For Goodrich, such a deployment is critical because, in addition to generating immediate cost savings, it helps them achieve their goal of a fully automated and integrated aftermarket process."

About Goodrich

Goodrich Corporation is a leading global supplier of systems and services to the aerospace and defense industry. Serving a global customer base with significant worldwide manufacturing and service facilities, Goodrich is one of the largest aerospace companies in the world. For more information visit http://www.goodrich.com.

About Enigma

Enigma is the only software company delivering a complete aftermarket platform that improves the profitability of the installation, operation and maintenance of complex equipment. Enigma creates a dynamic encyclopedia of service, parts and diagnostic information, captures technicians' expertise and connects to vital corporate systems to manage an optimal service and support workflow. By turning service and support into business opportunity, Enigma maximizes customers' profits through improved workforce productivity, parts logistics and equipment uptime.

Enigma's rapidly expanding list of customers includes: BellSouth, Bobcat, Bombardier Aerospace, CAT Logistics/MG Rover, Ford Motor Company, IAE, Ingersoll-Rand, Japan Airlines, John Deere, KLM Airlines, Lucent, Mazda, MTU Aero Engines, Pratt & Whitney, PSA, Rolls-Royce, Tokyo Electron and Volvo Cars.

Enigma is a privately held company, headquartered in Burlington, Mass., with offices in San Francisco, London, Paris, Munich, Toronto, Tokyo and Tel Aviv. For more information, visit Enigma's World Wide Web site at http://www.enigma.com/.