GoldMine IP Voice Suite.GoldMine IP Voice Suite--a new comprehensive customer communications product from FrontRange Solutions--combines two powerful business technologies: IP Telephony The two-way transmission of voice over a packet-switched IP network, which is part of the TCP/IP protocol suite. The terms "IP telephony" and "voice over IP" (VoIP) are synonymous. and Customer Relationship Management (CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. ) systems. The system provides an enterprise-class VoIP telephony application that includes full integration to GoldMine Corporate Edition CRM to help companies elevate the quality of interactions with their customers, which in turn boosts sales, increases customer loyalty and raises the productivity of service teams. The new product includes an advanced, software-based IP telephony system (FrontRange IP Office) with Unified Messaging Having access to e-mail, voice mail and faxes via a common computer application or by telephone. For example, unified messaging may send faxes and digitized voice mail to a mail server that turns them into e-mail attachments. , Auto Attendant The part of an interactive voice response (IVR) system that replaces the human operator and directs callers to the appropriate extensions or voice mailboxes. See IVR. and inbound in·bound 1 adj. Bound inward; incoming: inbound commuter traffic. Adj. 1. inbound and outbound productivity applications, as well as easy-to-use management tools. For example, as calls ring into service employees, GoldMine IP Voice Suite triggers screen pops of customer records from the GoldMine database. For outbound calling campaigns, users can click to dial from customer records, as well as other productivity-enhancing features such as preview dialing, calling scripts and campaign status reporting. www.frontrangesolutions.com |
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