GoldMine Helps JewishGen Users Trace Their Roots.PLEASANTON, Calif. -- FrontRange Solutions This article or section needs sources or references that appear in reliable, third-party publications. Alone, primary sources and sources affiliated with the subject of this article are not sufficient for an accurate encyclopedia article. (R) Partner Customizes GoldMine to Enable Online Resource for Jewish Genealogical Information to Double Its Database and Rapidly Multiply Its User Base When JewishGen, a worldwide online resource for Jewish genealogical information affiliated with Museum of Jewish Heritage The Museum of Jewish Heritage, located at 36 Battery Park Place, Manhattan (New York City, USA), was created as a living memorial to the Holocaust. The hexagonal shape and tiered roof of the building are symbolic of the six points of the Star of David and the six million Jews who , found its rudimentary contact management system could not handle the rapid growth of its database of records of donors and users, the 18-year-old organization based in New York City New York City: see New York, city. New York City City (pop., 2000: 8,008,278), southeastern New York, at the mouth of the Hudson River. The largest city in the U.S. turned to GoldMine(R) software from FrontRange Solutions and FrontRange Partner Professional edge for customization services. Founded in 1987 as a message-based bulletin-board system bulletin-board system (BBS) Computerized system used to exchange public messages or files. A BBS is typically reached by using a dial-up modem. Most are dedicated to a special interest, which may be an extremely narrow topic. , JewishGen moved to the Web in 1994 and now offers people around the world access to nearly 9 million genealogical records. The organization incorporated as a not-for-profit entity in 1996 when it acquired the hard copy records of the Jewish Genealogical Society of New York New York, state, United States New York, Middle Atlantic state of the United States. It is bordered by Vermont, Massachusetts, Connecticut, and the Atlantic Ocean (E), New Jersey and Pennsylvania (S), Lakes Erie and Ontario and the Canadian province of , which has grown into the Internet version of the JewishGen Family Finder available today. In the last several years, JewishGen found its rapid growth of users and donors doubling to more than 50,000, which was overwhelming its very basic contact management system. Susan King Susan King (born December 25, 1956) is a British television presenter who hosted an educational programme named Horses Galore which ran from 1977 to 1980. Before that she had hosted Country Search. She now works for HTV. She was born in Guildford, Surrey, England. , JewishGen's Founder and Managing Director, retained Professional edge to provide a customized GoldMine solution that would enable her to interface with various legacy databases and pinpoint potential donors and volunteers for specific initiatives. Professional edge customized GoldMine to provide several critical capabilities: --Central User Registration Environment (CURE) -- CURE allows users to register once and provides them with a unique JewishGen identification number. King can track a wide range of individual user activities on the site, including log-ins, areas of interest and donations. Donations are especially important to JewishGen as a non-profit entity. Professional edge developed a routine that queries JewishGen's accounting application every night for the day's donation information, exporting it directly into a GoldMine field. --GoldMine's Details Plus -- Details Plus creates a volunteer management system that tracks information about volunteers' interests and contributions, as well as their material donations. Additional Details Plus features include a field that lists the user's interests by USBGN USBGN United States Board on Geographic Names geographic code. --CURE SQL SQL in full Structured Query Language. Computer programming language used for retrieving records or parts of records in databases and performing various calculations before displaying the results. Interface -- CURE interfaces with JewishGen's SQL List Server, so that when a user registers through CURE they are automatically added to JewishGen's mailing list, streamlining processes and strengthening relationships. According to King, the value of the precise control she now has over JewishGen's core business with GoldMine is "immeasurable." "GoldMine is a common thread that runs through our business," King said. "Before GoldMine, sorting through 50,000 names in multiple databases was an unmanageable task. Our database is now almost at 100,000 users, and we are averaging 5,500 new registrations per month." "Working with Professional edge has been an absolute success," she continued. "Our solutions engineer was unbelievable -- he was able to very quickly work through the details of our issues, develop the GoldMine solution and get everything working. We couldn't have done it without him." King's future plans for GoldMine include migrating some aspects of JewishGen into fee-based subscription services to augment donations and continue to develop value-added features. About JewishGen JewishGen is the leading electronic facilitator connecting thousands of researchers worldwide who seek to research their Jewish ancestry. JewishGen's Internet discussion groups, programs and projects enable people across the globe to come together in a common purpose. www.jewishgen.org About Professional edge Professional edge offers significant experience in sales, marketing and customer service effectiveness consulting, information technology consulting Information technology consulting (IT consulting or business and technology services) is a field that focuses on advising businesses on how best to use information technology to meet their business objectives. , project management, software design, development and testing. Professional edge, Inc. is a Premier Solutions Partner in North America for GoldMine(R) and other CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. software. Its certified consultants implement all product offerings and most available third party add-ons. Professional edge, Inc. is available at 214-637-0787, 877-522-0787 or www.professionaledge.com. About FrontRange Solutions FrontRange Solutions develops award-winning software and solutions used by more than 130,000 companies and over 1.2 million users worldwide to manage a wide variety of business relationships and provide exceptional service. FrontRange product families, designed specifically for small-to-medium-enterprise (SME (1) (Small and Medium-sized Enterprise) See SMB. (2) (Subject Matter Expert) An individual who is well-versed in the policies and procedures of a particular department or division. ) and distributed enterprise organizations include: GoldMine(R) for business relationship management, team-based contact management and sales forces automation solutions; IT Service Management with HEAT(R) and ITIL (Information Technology Infrastructure Library, www.itil.co.uk) One of the more comprehensive as well as non-proprietary and publicly available sets of guidelines for "best practice" IT services management, owned by the British Office of Government Commerce (OGC). (R) standards-based modules for complete service management; and IP Contact Center for reduced telephony costs and increased agent productivity, streamlined customer service and communications; and Infrastructure Management, which provides the ability to optimize the full lifecycle of a company's assets. Customers representing 44 percent of the Fortune 100 and 76 percent of the FTSE FTSE A company that specializes in index calculation. Although not part of a stock exchange, co-owners include the London Stock Exchange and the Financial Times. Notes: The FTSE is similar to Standard & Poor's in the United States. 100 include Coca-Cola, Shell Oil, Prudential Securities, Electricite de France, Mack Trucks, Campbell Soup, Avaya, Bechtel Corp, Bank of America
Bank of America (NYSE: BAC TYO: 8648 ) is the largest commercial bank in the United States in terms of deposits, and the largest company of its kind in the world. , and Turner News Network. For more information, call 800-776-7889 or visit www.frontrange.com. GoldMine, HEAT and other FrontRange Solutions products, brands and trademarks are property of FrontRange Solutions USA Inc. and/or its affiliates in the United States and/or other countries. Other products, brands and trademarks are property of their respective owners/companies. |
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