Gold, Avaya And Nuance Ally For Voice-Driven Enterprise Solutions.

Gold Systems, Inc., a provider of voice and wireless Web solutions, announced an alliance with Avaya, Inc. and Nuance Communications Nuance Communications is a computer software technology company. Their current worldwide headquarters is in Burlington, Massachusetts in the United States. Nuance provides speech and imaging solutions and is mainly known for its speech recognition and speech synthesis software that geared to help companies improve customer service levels with voice-driven applications. Gold Systems has integrated its Vonetix technology with Nuance's SpeechObjects (which enable code reuse Code reuse, also called software reuse, is the use of existing software, or software knowledge, to build new software. Ad hoc reuse has been practiced from the earliest days of programming. Programmers have always reused sections of code, templates, functions, and procedures. to significantly reduce deployment times for natural language speech recognition applications) onto Avaya's Version 8 CONVERSANT CONVERSANT. One who is in the habit of being in a particular place, is said to be conversant there. Barnes, 162. System for interactive voice response (IVR (Interactive Voice Response) An automated telephone information system that speaks to the caller with a combination of fixed voice menus and data extracted from databases in real time. ). Vonetix is voice and wireless interface middleware that connects databases, enterprise software packages, speech recognition engines and wireless, mobile commerce interfaces. The integration is expected to benefit Avaya customers who implement the network-based integrated solution by enhancing customer relationship management initiatives and realizing shorter time-to-market and reduced deployment costs in their speech recognition implementations.

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Title Annotation:	Product Information
Publication:	Customer Interaction Solutions
Article Type:	Brief Article
Geographic Code:	1USA
Date:	Mar 1, 2001
Words:	121
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