Go hosted: help fund college students' expenses.What many enterprises don't don't 1. Contraction of do not. 2. Nonstandard Contraction of does not. n. A statement of what should not be done: a list of the dos and don'ts. act upon or what they completely fail to realize about the hosted (i.e., on-demand On-Demand refers to a service or feature which addresses the user's need for instant gratification and immediacy of use. In most cases the value proposition for an on-demand service is wrapped up in the fact that the user or consumer of the service avoids a significant up-front ) contact center is that, because most mature on-demand products are Web-based, they are quite practical for distributed/remote contact centers and agents. With a hosted approach, significantly more people can be hired as virtual agents, working directly out of their homes, giving greater flexibility regarding hiring practices. Precisely because of the hosted contact center, it's odd that more college students aren't remote contact center agents. Really, the on-demand model is rather ideal for them and the companies implementing the virtual agent service. Theoretically, most college or university students are fairly intelligent; they can speak some variant variant /var·i·ant/ (var´e-ant) 1. something that differs in some characteristic from the class to which it belongs. 2. exhibiting such variation. var·i·ant adj. of English; most have a computer; and college campuses usually have very decent Internet Internet Publicly accessible computer network connecting many smaller networks from around the world. It grew out of a U.S. Defense Department program called ARPANET (Advanced Research Projects Agency Network), established in 1969 with connections between computers at the infrastructures. So these students could work right out of their dorm rooms: log on to the dorm-room computer for Web browser The program that serves as your front end to the Web on the Internet. In order to view a site, you type its address (URL) into the browser's Location field; for example, www.computerlanguage.com, and the home page of that site is downloaded to you. access; take some calls; and get paid. After all, there's only so much blood and plasma one can give of oneself for a bit of spending cash. Additionally, there is minimal up-front investment on the implementing company's part: you pay for what you use. Remote and international locations can be connected on the same platform without the further expense of additional software and equipment; on-demand contact centers can scale easily to accommodate growth or seasonality, also sparing future expenses. And because the hosted contact center allows companies to avoid the infrastructure cost and maintenance of an in-house In-house In the context of general equities, keeping an activity within the firm. For example, rather than go to the marketplace and sell a security for a client to anyone, an attempt is made to find a buyer to complete the transaction with the firm. contact center, more time is allowed for the company to spend on recruiting, hiring, training and scheduling the agents who will walk the callers through the customer service--possibly college students. David R. Butcher, Assistant Editor, Customer Interaction Solutions |
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