Glovia's Remote Managed Services Reduce Maintenance Costs and Optimize System Performance.Business Editors/High-Tech Writers EL SEGUNDO El Segundo (ĕl sēgŭn`dō), industrial city (1990 pop. 15,223), Los Angeles co., S Calif., on Santa Monica Bay; inc. 1917. Its products include navigation and computer systems, aircraft parts, office machines, telephone apparatus, and , Calif.--(BUSINESS WIRE)--Feb. 12, 2004 Enhanced Customer Service Offering Allows for Customized Remote Maintenance Plans for glovia.com Production Servers and Related Oracle Databases Glovia International, a subsidiary of Fujitsu (TSE See Tokyo Stock Exchange. TSE 1. See Tokyo Stock Exchange (TSE). 2. See Toronto Stock Exchange (TSE). :6702) and a leading provider of extended ERP (Enterprise Resource Planning) An integrated information system that serves all departments within an enterprise. Evolving out of the manufacturing industry, ERP implies the use of packaged software rather than proprietary software written by or for one customer. solutions for engineer-to-order and high volume manufacturers, today announced the availability of Remote Managed Services An umbrella term for third-party monitoring and maintaining of computers, networks and software. The actual equipment may be inhouse or at the third-party's facilities, but the "managed" implies an ongoing effort; for example, making sure the equipment is running at a certain quality to manage maintenance and optimize optimize - optimisation system performance for Glovia's extended ERP system, glovia.com, and related Oracle databases. Available through Glovia Customer Care, the Remote Managed Services offering reduces the costs associated with maintaining glovia.com and optimizes its performance through a robust combination of preventative and proactive maintenance Proactive maintenance is a maintenance strategy for stabilizing the reliability of machines or equipment using Proactive maintenance services. Its central theme involves directing corrective actions aimed at failure root causes, not active failure symptoms, faults, or machine wear . Automated au·to·mate v. au·to·mat·ed, au·to·mat·ing, au·to·mates v.tr. 1. To convert to automatic operation: automate a factory. 2. monitoring and tools are used to proactively maintain systems and databases with regularly scheduled system "check ups" to prevent issues from developing. The offering is well suited for customers looking to outsource IT functions associated with operating glovia.com as well as those lacking the IT resources required to manage the system. Glovia's Remote Managed Services provides companies with access to experienced technical resources including glovia.com application specialists and Oracle DBAs. This allows companies to address all their system maintenance needs with Glovia cost-effectively, which greatly simplifies IT management and oversight
Oversight may refer to:
A core element of the offering is the optimized performance of glovia.com and Oracle databases. Technical experts monitor critical system parameters on a scheduled basis and perform the necessary tasks vital to optimize system performance, including database index monitoring, table reorganization and resizing, and full system backups for recovery purposes. In addition to optimizing system performance, patch management The installation of patches from a software vendor onto an organization's computers. Patching thousands of PCs and servers is a major issue. A patch should be applied to test machines first before deployment, and the testing environments must represent all the users' PCs with their unique and installation are handled by technical specialists who routinely apply glovia.com application patches and service packs as well as Oracle database updates. Glovia's Remote Managed Service offering ensures that glovia.com components are always current and up-to-date. "We wanted to provide a service for Glovia customers to optimize and maintain their systems even when they don't internally have the time or resources required," said Jerry Wills, vice president of customer solutions for Glovia International. "By leveraging our glovia.com experts, we ensure our customers maximize their investment in glovia.com with new functionality, enhanced system stability and improved support."
Key Service Offerings
-- 24x7 Oracle system monitoring tools
-- Quarterly comprehensive remote system "check up" and
preventative maintenance
-- Annual physical visit
-- glovia.com production servers and related Oracle databases
patch management and application services
-- Advanced database performance management and optimization
services, including:
-- Table-space Monitoring: includes analyzing table-space for
adequate free space, fragmentation and size of free block
space
-- Table Sizing: ensures proper sizing based on your
anticipated activities and business volumes
-- Table/Index Monitoring: includes checking the actual usage
of tables/indices, verifying the extents for size, and
optimizing performance
-- Table/Index Maintenance: maintains and re-organizes Oracle
tables and indexes using Oracle database administration
and Glovia database conversion tools as well as re-sizing
glovia.com tables
-- Database Table Check and Mismatch Control: ensures proper
synchronization between Oracle and glovia.com tables using
Glovia's database conversion tools
-- Periodic logical backups of database for system
restoration/recovery
-- Monitoring and validation of Oracle's error, alert and major
log files
-- Monthly reports, analysis and capacity planning
About Glovia International, Inc. Glovia International, Inc., a subsidiary of Fujitsu (Tokyo Stock Exchange Tokyo Stock Exchange Main stock market of Japan, located in Tokyo. It opened in 1878 to provide a market for the trading of government bonds newly issued to former samurai. : 6702), is one of the world's most experienced and solidly backed providers of extended ERP solutions for businesses of any size -- from small and mid-sized companies to global enterprises. The powerful and flexible Glovia ERP suite, glovia.com, provides for the unique needs of engineer-to-order, make-to-order, high volume and mixed-mode manufacturing environments through comprehensive, end-to-end functionality for the entire product lifecycle Product lifecycle or product life cycle is the course of a product's sales and profits over time. The five stages of each product lifecycle are product development, introduction, growth, maturity and decline. . Headquartered in El Segundo, Calif., Glovia has helped manufacturers to cut costs, improve productivity, and meet customer demands for over 30 years. For more information, please visit www.glovia.com or call (800) 223-3799. About Fujitsu Fujitsu is a leading provider of customer-focused IT and communications solutions for the global marketplace. Pace-setting technologies, highly reliable computing computing - computer and telecommunications Communicating information, including data, text, pictures, voice and video over long distance. See communications. platforms, and a worldwide corps of systems and services experts uniquely position Fujitsu to deliver comprehensive solutions that open up infinite possibilities for its customers' success. Headquartered in Tokyo, Fujitsu Limited (TSE:6702) reported consolidated revenues of 4.6 trillion One thousand times one billion, which is 1, followed by 12 zeros, or 10 to the 12th power. See space/time. (mathematics) trillion - In Britain, France, and Germany, 10^18 or a million cubed. In the USA and Canada, 10^12. yen (US$38 billion) for the fiscal year ended March 31, 2003. For additional information, visit: http://www.fujitsu.com. |
|
||||||||||||||||
Printer friendly
Cite/link
Email
Feedback
Reader Opinion