GlobalPhone Quantifies Operational Savings Using Edgewater Networks.EdgeMarc Converged Networking The integration of the telephone system with IP-based data networks. See softswitch. (networking) converged network - A single network that can carry voice, video and data. Routers and EdgeView VoIP Support System Instrumental in Delivering High Quality, Low Cost GlobalTone Services SANTA CLARA Santa Clara, city, Cuba Santa Clara (sän`tä klä`rä), city (1994 est. pop. 217,000), capital of Villa Clara prov., central Cuba. , Calif. -- In order to effectively market and sell GlobalTone, GlobalPhone's VoIP service, GlobalPhone's team needed the assurance that it could deliver the highest quality VoIP service at competitive rates. GlobalPhone's Director of Operations Mark Davis identified network monitoring/management and the CPE (Customer Premises Equipment) Communications equipment that resides on the customer's premises. CPE - Customer Premises Equipment demarcation as critical components to control operating expense Operating Expense The essential things that a company must purchase in order to maintain business. Notes: For example, the payment of employees wages are an operating expense. Also known as OPEX. while offering premium customer service. EdgeMarc as a "Call Quality Manager" After assessing multiple options, Davis decided to standardize on the EdgeMarc converged networking router family while integrating the EdgeView VoIP Support System into his network management platform. GlobalPhone has gone so far as to rebrand rebrand Verb to change or update the image of (an organization or product) the EdgeMarc routers as "Call Quality Managers," not just an edge device or appliance. EdgeMarc Installation/Setup Efficiencies After several installations, Davis quickly realized that the cost of setup was significantly higher without using EdgeMarc as the demarcation point The location within a home or office where the lines from the telephone company connect to the customer's lines. . The difference was so great that setup using EdgeMarc took approximately 3 minutes per IP phone configuration versus 12-15 minutes without - saving an average of 4 hours per 20 phone installation. With these numbers alone, Davis decided to standardize on the Edgewater platform or he would quickly face an untenable situation. To reinforce the value placed on EdgeMarc routers at edge of the network, GlobalPhone decided to charge a 50% premium for non-EdgeMarc customer support calls. "We literally couldn't afford not to have EdgeMarc at the customer premises. Our installations alone were significantly more expensive (for us and customers) and post installation issues were far greater," said Davis. Support Made Easy Without using EdgeMarc to recognize QoS issues and the EdgeView to monitor each site, GlobalPhone's operations would essentially be blind to the network behavior. Using EdgeMarc as the demarcation point for troubleshooting and EdgeView to measure call quality, GlobalPhone operations proactively measure and report on QoS. When MOS (1) (Metal Oxide Semiconductor) See MOSFET. (2) (Mean Opinion Score) The quality of a digitized voice line. It is a subjective measurement that is derived entirely by people listening to the calls and scoring the results from (Mean Opinion Score) trends below the GlobalPhone threshold, Davis' team receives an alert and proactively notifies its customers by emailing a graphical report. Additionally, these reports are used to illustrate when issues reside in the last-mile provider's network. EdgeMarc/EdgeView Benefits -Eliminates Support Calls -10+ minutes saved per IP phone configured (up to 4 hours per 20 phone installation) -50% premium placed on non-EdgeMarc support calls -Proactively distributes reports for calls below Mean Opinion (MOS) threshold -Simplifies handling of last-mile issues with demarcation point "Since we've started installing EdgeMarc at the customer site and proactively managing call quality with EdgeView our support calls have effectively been eliminated," said Davis. "GlobalPhone has identified key ways to improve its operational efficiencies while reducing expense and improving the customer experience. GlobalPhone continually demonstrates its commitment to quality and we're grateful to be part of that equation," said Dave Norman, CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of Edgewater Networks. For more information about Edgewater Networks please visit our website at www.edgewaternetworks.com or contact us at sales@edgewaternetworks.com. About Edgewater Networks, Inc. - Converged Networking. Simplified. Edgewater Networks develops networking and security products that ensure the secure and reliable delivery of IP based voice and video for service providers and enterprises. Edgewater Networks' award-winning solution simplifies setup and management of converged networking applications and provides proven operational savings from the remote office to the core of the network. For more information about Edgewater Networks, Inc. please visit the company's website at www.edgewaternetworks.com or contact Oliver Davis Oliver James Davis (born May 24, 1993) is an American child actor. He is perhaps best known for originating the role of Alex (Sam's son) on ER. More recently, Davis has been portraying the older son on Rodney. at 415.595.7481. About GlobalPhone Corporation GlobalPhone is a facilities-based Federal Communications Commission Federal Communications Commission (FCC), independent executive agency of the U.S. government established in 1934 to regulate interstate and foreign communications in the public interest. (FCC (1) (Federal Communications Commission, Washington, DC, www.fcc.gov) The U.S. government agency that regulates interstate and international communications including wire, cable, radio, TV and satellite. The FCC was created under the U.S. ) licensed carrier headquartered in Falls Church, Virginia Falls Church is an independent city in Virginia, United States. The population was 10,377 at the 2000 census. This city is a part of the Washington Metropolitan Area. A much larger number of people reside in Greater Falls Church , a suburb of Washington, DC. Established in 1995, GlobalPhone is a privately held, debt-free corporation with a worldwide customer base of over 600,000 end users and a network of over 300 business partners in over 130 countries. GlobalPhone is dedicated to providing high quality, innovative services to the international telecommunications market. We build enduring relationships with our partners and customers by providing a creative approach to enabling technology, and by offering outstanding customer service at competitive rates. |
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