Global Works and SmartTalk Form Strategic Partnership.

Business Editors/High-Tech Writers

SALT LAKE CITY & SAN FRANCISCO--(BUSINESS WIRE)--May 2, 2001

SmartTalk Inc. and Global Works Systems Inc. have announced a strategic alliance, merging their innovative technologies to provide tactical healthcare solutions.

The partnership evolved from a client project requiring Global Works Interface Framework to integrate SmartTalk icx(TM) into an IDX practice management system. Both organizations' satisfaction with the ease and expedience of implementation prompted partnership discussion.

Global Works Senior Consultant Marianne Kirk managed the installation and integration of SmartTalk applications and remarked, "SmartTalk icx(TM) is a visionary product. The overhead and time it saves the front office is astounding. The product also allows access to patient behavior intelligence that revolutionizes high-level decision making.

"Global Works Interface Framework seamlessly integrates SmartTalk icx(TM) with existing IDX systems."

By enhancing their IDX SCHED system with SmartTalk functionality, the client can now automatically deliver interactive telephony messages to their patients in a timely and efficient manner. Telephony messages, such as appointment reminders, are proven methods for reducing no-show appointments and costs while improving productivity and patient services.

"We are excited to work with Global Works, which is well respected for its excellent quality in products and services for IDX system users," SmartTalk Chief Executive Officer Mark Nass said. "With this kind of relationship, we can offer a greater variety of services to our customers while keeping pace with IDX and other leading healthcare technologies."

Global Works CEO Bill Bresee offered, "Integrating SmartTalk's best-of-breed product improves patient service and business operations for IDX users. This project is a perfect synthesis of Global Works expertise in three distinct areas: integration, patient communications and partnering to apply technology in ways that improve healthcare business."

Added Global Works Chief Operating Officer Jeff Sibley, "Our affiliation with SmartTalk allows us to recommend state-of-the-art automated telephony services, offering further value to our client base. The level of commitment SmartTalk has to its customers is important to Global Works, and together, we're excited about the solutions available to our customers."

Since 1992, SmartTalk, based in Salt Lake City, has been providing multi-channel messaging solutions to healthcare organizations of all sizes, enabling them to reduce no-shows and increase productivity while reducing costs.

Their proprietary technology securely delivers personalized, interactive messages to patients and staff over any communication channel: phone, e-mail, fax, wireless and mail. Healthcare organizations can automatically and efficiently deliver appointment reminders, lab results, satisfaction surveys, health messages, emergency alerts, permission/opt-in messages and much more.

For more information or to try an online healthcare messaging demonstration, visit www.smarttalk.com, or call 888/415-9001.

Founded in 1992, Global Works Systems Inc. is a leading software and services company for the IDX client base. The company specializes in supporting the IDX user community by offering value-added software solutions, consulting, integration and programming services.

Their mission is dedicated to combining the highest level of system support with technical expertise, achieving unmatched results and cost-efficiency for their clients. To learn more about Global Works, call 802/846-2550, or visit their website: www.global-works.com.