Global Refund Selects Neocase Software to Increase Customer Service Efficiency in European Markets.Adoption of Neocase 10 in France and Italy Reflects Growing Global Demand for Neocase's Collaborative Customer Service Solutions SAN FRANCISCO San Francisco (săn frănsĭs`kō), city (1990 pop. 723,959), coextensive with San Francisco co., W Calif., on the tip of a peninsula between the Pacific Ocean and San Francisco Bay, which are connected by the strait known as the Golden -- Neocase Software, a world leader in customer service software solutions, today announced that Global Refund has selected Neocase 10 to reshape the company's client services in France and Italy. Global Refund is a market-leading supplier of financial services The examples and perspective in this article or section may not represent a worldwide view of the subject. Please [ improve this article] or discuss the issue on the talk page. for merchant markets' interactions with foreign customers, running over 200 international Cash Refund offices across four continents. Neocase 10 helps worldwide enterprises such as Global Refund to improve efficiency, reduce costs, and elevate the level of service provided to customers. Global Refund works on behalf of more than 230,000 merchants worldwide to manage all administrative and financial operations relating to relating to relate prep → concernant relating to relate prep → bezüglich +gen, mit Bezug auf +acc tourist tax refunds Tax refund Money back from the government when too much tax has been paid or withheld from a salary. and dynamic currency conversion Dynamic currency conversion (DCC) is a financial service in which holders of credit cards have the cost of a transaction converted to their local currency when making a payment in a foreign currency. Currently this feature is available for Visa and MasterCard networks only. services. In serving over 30,000 travelers on a daily basis, they produce tax refund slips, verify their validity and provide reimbursements in cash or by mail. In an effort to better respond to the needs of its international clientele, Global Refund required a solution that would bring more intelligence and collaboration to the customer case management process. Global Refund selected Neocase to help improve its speed and efficiency in managing inquiries and assessing the quality of customer service. "France is the number one tourist destination A tourist destination is a city, town or other area the economy of which is dependent to a significant extent on the revenues accruing from tourism. It may contain one or more tourist attractions or visitor attractions and possibly some "tourist traps". in the world, hosting 76 million visitors a year. Of these travelers, 14 million are non-EU residents and therefore qualify to receive a tax refund," explains Julie Weinberg, tourist relations manager with Global Refund France. "This traffic represents a huge number of potential calls which Global Refund's hotline needs to be able to manage. In order to ensure quality service in both France and Italy, we opted for Neocase 10 after being won over by its intelligence and web collaboration capabilities." Neocase arms companies with a definitive competitive advantage in maximizing the productivity and quality of customer service operations through collaboration, knowledge management, self-service, partner center capabilities and advanced workflow management. Designed for quick implementation, easy use, and optimized for Microsoft Dynamics CRM Microsoft Dynamics CRM is a Customer Relationship Management software package developed by Microsoft. It is a part of the Microsoft Dynamics family of business tools. The current version of Dynamics is 3.0, released on December, 2005. 3.0, Neocase can be deployed either on-demand or on-premise. "Neocase couples extensibility with ease-of-use to offer comprehensive software applications that facilitate efficient responses to our customer service inquiries," added Corinne Goetz, director of operations with Global Refund. "Because it can be used in both French and English, Neocase 10 allows for better information flow internationally and is extremely flexible in adapting to some of our trade specific interface needs." "Global Refund is a truly global entity, and its adoption of Neocase 10 reflects the increased awareness and acceptance of our offerings on the international stage," said Herve Pluche, CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of Neocase. "The flexibility and short implementation phase of our multilingual solution makes us an ideal partner for businesses who place customer service at the core of their operations." Global Refund's deployment of Neocase 10 is expected to roll out to additional countries in upcoming months, further validating the successful reception of Neocase Software in the worldwide CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. and customer service marketplace. Global Refund Global Refund provides administrative and financial services in order to reimburse foreign nationals after shopping in Europe (clients who are non-EU residents, but also diplomats or FFSA FFSA Fédération Française des Sociétés d'Assurance FFSA Fédération Francaise de Sport Automobile (French) FFSA Federation Francaise Du Sport Automobile ). Present in 34 countries and on 4 continents, the company performs over 25,000 tax reimbursements a day. Its logo "Tax Free Shopping" is recognized by more than 65% of all eligible travelers and more than 4500 hotels, airport shops and individually owned businesses use its "First Currency Choice" service. The company has a network of more than 700 reimbursement Reimbursement Payment made to someone for out-of-pocket expenses has incurred. locations and has more than 190,000 affiliated businesses throughout the world. More information is available at www.globalrefund.com. Neocase Software Neocase Software is leading the charge in the customer service market segment. Neocase has been producing superior customer service software for more than 15 years. Created in a call center environment, Neocase delivers customer service management solutions that enable organizations to implement advanced customer service and support best practices. Neocase brings customer care to a new level by giving customer service agents the power to access expertise anywhere in a company or to collaborate with external partners for tailored case resolution. Neocase markets its products through a global network of established partners. Neocase Software is a privately held company privately held company A firm whose shares are held within a relatively small circle of owners and are not traded publicly. with offices in Europe and the United States United States, officially United States of America, republic (2005 est. pop. 295,734,000), 3,539,227 sq mi (9,166,598 sq km), North America. The United States is the world's third largest country in population and the fourth largest country in area. . Product or service names mentioned herein are the trademarks of their respective owners. |
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