Global Customer Experience Experts Become ISO Certified.
GAPbuster Worldwide is the first major global customer experience management and mystery shopping agency to achieve ISO 9001:2000 certification, (International Organization for Standardization) in Quality Management.
The quality processes implemented enable GAPbuster to deliver clients in the retail and customer service industries, with tailored Customer Experience programmes that have stringent quality checks and consistent procedures in place. This will ultimately lead to programmes working more effectively at both the corporate and individual store level.
"Certification is an outstanding achievement for the team; it's a powerful difference that sets us apart from the rest in today's market place. It demonstrates our commitment to better serve the needs of our clients, our mystery shoppers and our team; quality is central to everything we do," said Phil Prosser, Founder and Chief Executive Officer of GAPbuster Worldwide.
"The Quality Management System implemented allows us to control and monitor our processes closely, which means delivering a continually improving and increasingly consistent service. This in turn makes internal processes streamlined for our people. It benefits the GAPbuster business and our client's business from the inside out.
"Achieving certification on our first attempt is also a huge achievement; not many companies can proudly attest to gaining ISO certification the first time around; it's all thanks to the GAPbuster team.
"ISO certification is a guarantee to our clients that GAPbuster has documented quality procedures and systems in place that meet global standards. It assures them that at GAPbuster, we strive to continually innovate and improve.
"Put simply, being certified means we do what we say, we can verify it and continually improve it. We've raised the bar. We're taking Customer Experience Management to the next level!"
For more information please visit www.gapbuster.com/iso.asp or contact:
Melbourne, Australia Christina Bucci, Communications Manager on Christina.Bucci@gapbuster.com or Tel. +61-3-9869-3231
London, UK Steve Raher, Business Development Director on Steve.Raher@gapbuster.com or Tel. +44-1256-813-202
About GAPbuster Worldwide
GAPbuster Worldwide's story is unique in the Mystery Shopping industry. It's about how one idea created an enterprise and methodology that today causes positive change in organisations all over the globe.
Founder and Chief Executive Officer, Phil Prosser developed the business to become the world's leading Customer Experience Management Agency. GAPbuster works with some of the largest, most successful brands in over 40 countries around the globe.
With GAPbuster's extensive shopper network, data is collected and analysed to create tailored solutions to improve every customer's in-store experience.
The GAPbuster approach is consultative; Customer Experience programmes are created for each client to suit their specific needs, ultimately leading to improved customer experiences and strengthened brand loyalty.
GAPbuster offices are located in London, Melbourne, Atlanta and Tokyo, employing over 280 team members and a global field force of over 200,000 mystery shoppers.
For more information visit: www.gapbuster.com
Web site: http://www.gapbuster.com
In London, UK: Steve Raher, Business Development Director, +44-1256-813-202, Steve.Raher@gapbuster.com; In Melbourne, Australia: Christina Bucci, Communications Manager, +61-3-9869-3231, Christina.Bucci@gapbuster.com, both of GAPbuster Worldwide