Global Crossing Turns Wholesale Customers on to uCommand.

Business/Technology Editors

ROCHESTER, N.Y.--(BUSINESS WIRE)--Feb. 21, 2000

-- Provides end-to-end, premise-to-premise solution for

wholesale customers

-- Provides online, real-time control 

Global Crossing, which is building and offering services over the world's first global fiber optic network, today announced that its Carrier Services Division has launched uCommand, its Web-based customer service portal, designed especially for its wholesale customers. uCommand gives customers online, real-time control over order management, file transfers, trouble management, network management, and billing and reporting.

Global Crossing beta tested the service with its wholesale customers last fall. "The feedback we received from the beta test was invaluable in tailoring this service to meet the needs of the wholesale market," said Tony Palma, vice president, Carrier marketing. "They identified several enhancements necessary to conduct their everyday business. We've incorporated all of their suggestions, and continue to get input from them on a daily basis." The company provided extensive training to existing customers and has recently migrated its wholesale customer base over to the new platform.

"uCommand is a very user friendly system and has all the capabilities a reseller needs to administer end users, such as provisioning and reserving toll-free numbers. The system allows trouble ticket implementation and monitoring, as well as monitoring the Global Crossing network status," said Becky Watson, vice president and general manager of operations at RMI.NET, Inc. "It is a great improvement in resale customer processing."

uCommand allows customers to manage all of their voice products, such as 1+, toll-free and calling cards, as well as data products, such as private line and dedicated Internet access. New services to be released throughout the year include data order management, network statistics, local loop management, and reporting to provide industry-leading data capabilities.

"With uCommand, our goal is to give customers an end-to-end, premise-to-premise solution. By extending this capability out to our customers, they'll be able to provide even better service to their customers, the end-user," explained Palma.

About Global Crossing

Global Crossing Ltd. (Nasdaq: GBLX) is building, and offering services over, the world's first global fiber optic network with 97,200 announced route miles, serving five continents, 24 countries and more than 200 major cities. The Global Crossing Network and its telecommunications and Internet product offerings will be available to more than 80% of the world's international communications traffic. Global Crossing hosts more than 300 of the top Internet brands at its Web hosting division GlobalCenter. Among the brands are some of the largest and most densely trafficked sites on the Web, including Yahoo!, The Motley Fool, Ziff Davis, MP3.com and eToys. Global Crossing's operations are headquartered in Hamilton, Bermuda, with principal offices in Los Angeles, California; London, England; Morristown, New Jersey; and Rochester, New York.

Statements made in this press release that state the Company's or management's intentions, beliefs, expectations, or predictions for the future are forward-looking statements. Such forward-looking statements are subject to a number of risks, assumptions and uncertainties that could cause the Company's actual results to differ materially from those projected in such forward-looking statements. These risks, assumptions and uncertainties include: the ability to complete systems within currently estimated time frames and budgets; the ability to compete effectively in a rapidly evolving and price competitive marketplace; changes in the nature of telecommunications regulation in the United States and other countries; changes in business strategy; the successful integration of newly-acquired businesses; the impact of technological change; and other risks referenced from time to time in the Company's filings with the Securities and Exchange Commission.