GiantLoop Co-Founder to Lead Customer Care Initiatives; Randy Seidl Brings Executive Level Focus To Optimizing The Customer Experience.Business/Technology Editors WALTHAM, Mass.--(BUSINESS WIRE)--Jan. 18, 2001 GiantLoop Network, Inc., the leading provider of Enterprise Optical Networking Communications between computers, telephones and other electronic devices using light. An optical network is far more reliable and has far greater potential transmission capacity than networking in the electrical domain. See optical fiber. services, today announced that Randy Seidl, co-founder and managing director, will assume a new role as champion of the company's comprehensive customer care initiatives. These initiatives ensure that GiantLoop managed optical networking services customers receive enterprise-class support throughout all interactions with GiantLoop. Seidl will lead all customer care initiatives, establish and refine customer interaction processes, create internal and third-party performance standards, and serve as executive customer contact for GiantLoop's Global 250 customers. GiantLoop's customer care initiatives focus on all customer-touching processes from pre-sales engineering, professional services (job) professional services - A department of a supplier providing consultancy and programming manpower for the supplier's products. , and sales, through deployment, the MyGiantLoop(TM) web portal See portal. , and network maintenance. GiantLoop's customer care efforts are also supported by GiantLoop's Network Control Center (NCC NCC See National Clearing Corporation (NCC). ) and Interoperability The capability of two or more hardware devices or two or more software routines to work harmoniously together. For example, in an Ethernet network, display adapters, hubs, switches and routers from different vendors must conform to the Ethernet standard and interoperate with each other. Lab -- state-of-the-art facilities used to research, test, configure See configuration. (software) configure - A program by Richard Stallman to discover properties of the current platform and to set up make to compile and install gcc. Cygnus configure was a similar system developed by K. , and monitor the world's leading optical networking technology. "With their critical business initiatives dependent on network bandwidth, Global 250 companies are demanding a new level of service and support from their network services providers," said Seidl. "That's why GiantLoop has engineered each and every phase of our business -- from the initial sales process A sales process is a systematic approach for performing product or service sales. The reasons for having a sales process include seller and buyer risk management, achieving standardized customer interaction in sales and scalable revenue generation. through network deployment and ongoing network management and account administration -- around customer-centric processes that streamline customer interactions, shorten provisioning times, and speed deployment of revenue-generating applications. I'm looking forward to continuously improving our unique capabilities so that our customers consistently enjoy the highest levels of satisfaction." "GiantLoop has already demonstrated an extensive commitment to our customers' support needs by allocating significant resources to facilities and tools like our Interoperability Lab, Network Control Center, and the MyGiantLoop customer management portal," said Mark B. Ward, president and chief operating officer Chief Operating Officer (COO) The officer of a firm responsible for day-to-day management, usually the president or an executive vice-president. of GiantLoop Network. "GiantLoop is reinforcing this passion for customer care by focusing the efforts of one of our co-founders on consistently exceeding our customers' expectations. Randy has done a tremendous job establishing our corporate infrastructure and will undoubtedly do an equally impressive job defining the GiantLoop difference through a new standard of customer care." About GiantLoop Network GiantLoop Network is the first and only provider of Enterprise Optical Networking services for Global 250 enterprises. GiantLoop builds and manages optical networks that aggregate data and storage networking protocols that span campus, metropolitan, and inter-city networks and eliminate all network and storage bandwidth bottlenecks. GiantLoop's AGILITY Professional Services provide a full portfolio of planning, design, and implementation services that match business needs with the right optical network infrastructure. GiantLoop is headquartered in Waltham, Mass., and has additional offices in Chicago, Dallas, New York New York, state, United States New York, Middle Atlantic state of the United States. It is bordered by Vermont, Massachusetts, Connecticut, and the Atlantic Ocean (E), New Jersey and Pennsylvania (S), Lakes Erie and Ontario and the Canadian province of , Philadelphia, San Francisco San Francisco (săn frănsĭs`kō), city (1990 pop. 723,959), coextensive with San Francisco co., W Calif., on the tip of a peninsula between the Pacific Ocean and San Francisco Bay, which are connected by the strait known as the Golden , and London. For more information about GiantLoop, including white papers on Enterprise Optical Networking and Optical Storage Networking, visit www.giantloop.com. GiantLoop and GiantLoop Network are trademarks of GiantLoop Network, Inc. All other brand and product names may be trademarks of their respective holders. |
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