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Getting There Is Half The Customer Satisfaction.

RightNow Technologies RightNow Technologies NASDAQ: RNOW is a U.S. software company that develops customer relationship management (CRM) software for small and mid-market businesses. It is incorporated in Delaware and headquartered in Bozeman, Montana. , Inc. has launched RightNow Locator LOCATOR, civil law. He who leases or lets a thing to hire to another. His duties are, 1st. To deliver to the hirer the thing hired, that he may use it. 2d. To guaranty to the hirer the free enjoyment of it. 3d. , designed to enable companies to effectively link their Web presence with their "brick-and-mortar brick-and-mor·tar
adj.
Located or serving consumers in a physical facility as distinct from providing remote, especially online, services: brick-and-mortar classrooms; a brick-and-mortar bookstore. 
" locations. The solution provides accurate, up-to-date online maps and driving directions to retail facilities, authorized au·thor·ize  
tr.v. au·thor·ized, au·thor·iz·ing, au·thor·iz·es
1. To grant authority or power to.

2. To give permission for; sanction:
 service centers, corporate offices, distribution centers, partners and other locations. Customers can be directed to locations based on their most important selection criteria, including geographic proximity, hours of operation and the availability of selected products or services. By providing answers to questions about store locations or branch offices online, RightNow Locator can also help reduce call center loads and boost revenues at physical locations of sales and service. RightNow Locator is provided as a hosted service, and it can run as a stand-alone (jargon) stand-alone - Capable of operating without other programs, libraries, computers, hardware, networks, etc. Exactly what is absent is presumed to be obvious from context.

"We only run Windows on stand-alone PCs because it's too dangerous to run it on networked ones."
 application or be integrated with RightNow Web eService Center and other RightNow solutions. The software's architecture is scalable and flexible, allowing companies to support m ultiple dealer channels and product lines through a single software installation.
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No portion of this article can be reproduced without the express written permission from the copyright holder.
Copyright 2001, Gale Group. All rights reserved. Gale Group is a Thomson Corporation Company.

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Publication:Customer Interaction Solutions
Article Type:Brief Article
Date:Oct 1, 2001
Words:154
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