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Get a piece of IBM's mind. (Business).


If you were a CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board.  with a seemingly impossible technological challenge, wouldn't you like to have the world's best scientists solving it? And wouldn't it be great not to pay their salaries, just rent their minds?

As far-fetched as it may seem, that's what IBM (International Business Machines Corporation, Armonk, NY, www.ibm.com) The world's largest computer company. IBM's product lines include the S/390 mainframes (zSeries), AS/400 midrange business systems (iSeries), RS/6000 workstations and servers (pSeries), Intel-based servers (xSeries)  is starting to offer. Big Blue, once solely a hardware and software provider, turned the technology world upside down in the 199 Os when it started offering consulting vices. Now it is trying to add a new element to its business: access to some of the 3,000 scientists who work at IBM Research IBM Research, a division of IBM, is a research and advanced development organization and currently consists of eight locations throughout the world and hundreds of projects. , arguably ar·gu·a·ble  
adj.
1. Open to argument: an arguable question, still unresolved.

2. That can be argued plausibly; defensible in argument: three arguable points of law.
 the world's finest World's Finest may refer to:
  • A number of DC Comics- related media, typically involving the teaming up of iconic superheroes Superman and Batman.
  • World's Finest Comics
 R&D machine.

The job of making all of IBM's gears mesh falls to Peggy Kennelly, 47, vice president of the company's On Demand Innovation Services unit. "This will be a historic transformation in Research," says Kennelly, a career IBM'er and mathematics graduate of the University of Virginia. "It is the first time Research has ever had an organization dedicated to being customer-facing. It's also a big change for the market. There isn't anybody out there who can do the same thing."

Kennelly comes from IBM's Business Consulting Services Noun 1. consulting service - service provided by a professional advisor (e.g., a lawyer or doctor or CPA etc.)
service - work done by one person or group that benefits another; "budget separately for goods and services"
, which includes consultants from the former PricewaterhouseCoopers. The new On Demand offering can connect outside businesses with Big Blue's consultant/research scientist teams in a couple of different ways. In one scenario, IBM consultants will find a customer with a tough technological challenge. The consultants then turn to Kennelly, who scours scour, scours

1. the chemical and physical cleaning of fleece wool.

2. diarrhea.


dietetic scour
see dietary diarrhea.

peat scour
see secondary nutritional copper deficiency.
 the labs to find the right scientist. About 200 scientists have been earmarked for her, but she can also seek out others. In the second option, IBM researchers get in direct contact with a customer with a particularly vexing challenge; the scientists then bring in the consultants as part of the IBM team.

IBM announced the On Demand unit last November, and it started in earnest this January. It has worked on only 10 projects so far, but they offer a hint of what might be in store.

One CEO of a Midwest-based distribution company came to Hawthorne, N.Y, north of New York City New York City: see New York, city.
New York City

City (pop., 2000: 8,008,278), southeastern New York, at the mouth of the Hudson River. The largest city in the U.S.
, where IBM Research is headquartered. He was fascinated by IBM's "optimization" work, in which scientists develop different business models and tweak To make minor adjustments in an electronic system or in a software program in order to improve performance. See calibrate.

1. tweak - To change slightly, usually in reference to a value. Also used synonymously with twiddle.
 them to make them most effective. That's just what the CEO needed to help decide whether to offer regional or flat-rate pricing. IBM's scientists fixed him up with some brand-new algorithms. "What the researchers like is the ability to build something that is very complex," says Kennelly.

On Demand is also working with an auto company to mine information coming from service and call centers. It has helped a large government organization to optimize its transportation network, and another agency to scan millions of documents into a computer system and make them secure.

In most cases, Kennelly is dealing with top-level decision-makers. "Frequently, the projects are strategic to the client," she says. "We're trying to solve problems they can't solve on their own." Brains for hire, anyone?
COPYRIGHT 2003 Chief Executive Publishing
No portion of this article can be reproduced without the express written permission from the copyright holder.
Copyright 2003, Gale Group. All rights reserved. Gale Group is a Thomson Corporation Company.

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Title Annotation:On Demand Innovation Services unit; research and development consulting services
Publication:Chief Executive (U.S.)
Geographic Code:1USA
Date:May 1, 2003
Words:496
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Next Article:CEOs put the big heat on CIOs. (Economy).
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