Genesys announces reseller agreement with PeopleSoft, forms strategic relationship with Unveil.Genesys Telecommunication Laboritories, Inc., a contact center software provider and Alcatel company, and PeopleSoft, Inc. have announced a new global reseller An organization that sells hardware and software to the general public. Resellers purchase products from software publishers and hardware manufacturers. agreement. Under the agreement, both companies will collaborate on product roadmaps and continue their development of solutions that combine Genesys contact center software and PeopleSoft enterprise CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. applications. The first offering under the new agreement is an out-of-the-box computer-telephony integration (CTI (Computer Telephone Integration) Combining data with voice systems in order to enhance telephone services. For example, automatic number identification (ANI) allows a caller's records to be retrieved from the database while the call is routed to the appropriate party. ) solution that pre-integrates Genesys 7 software with PeopleSoft Enterprise Service applications and CRM analytics (versions 8.8 and 8.9). Also, PeopleSoft will sell and support the Genesys Framework and the new, server-side Gplus Adapter for PeopleSoft. In other company news, Genesys, with Unveil Technologies, a provider of conversational voice self-service applications A software application that allows a user to obtain information or complete a business transaction on the computer that has traditionally required the help of a human representative. Voice response systems and Web sites are widely used for self-service applications. See kiosk. for call centers, has announced that Unveil has joined the Genesys InterActs Partner Program as a strategic member. As part of the agreement, Unveil can resell re·sell tr.v. re·sold , re·sell·ing, re·sells 1. To sell again. 2. To sell (a product or service) to the public or to an end user, especially as an authorized dealer. both the Genesys 7 contact center software and the Genesys Voice Platform in conjunction with its Conversation Manager solutions. www.genesyslab.com www.unveil.com |
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