Genesys and IBM partner for speech.Genesys Telecommunications Laboratories, Inc., an Alcatel company, and IBM (International Business Machines Corporation, Armonk, NY, www.ibm.com) The world's largest computer company. IBM's product lines include the S/390 mainframes (zSeries), AS/400 midrange business systems (iSeries), RS/6000 workstations and servers (pSeries), Intel-based servers (xSeries) recently announced a new technology and reseller agreement in which the Genesys Voice Platform (GVP GVP Genesys Voice Platform GVP General Voters Party (Fiji) GVP Gasoline Vapor Pressure GVP Global Vision for Peace GVP Global Visualization Process ) technology offering has expanded to include the addition of IBM WebSphere Voice Server (WVS WVS abbr. Women's Voluntary Service ) speech solutions. With the addition of IBM WVS, customers and managed service providers now have more product options and can fully leverage the industry expertise of Genesys and IBM, according to according to prep. 1. As stated or indicated by; on the authority of: according to historians. 2. In keeping with: according to instructions. 3. the companies. The IBM WebSphere Voice Server functionality provides automated speech recognition (ASR (Automatic Speech Recognition) Using voice recognition to replace keypad entry for telephone voice menus. Typically used to speak the digits 0 through 9 insted of keying them, ASR systems may be able to recognize a limited vocabulary. See voice recognition and AVSR. ) and text-to-speech (TTS (1) See text-to-speech. (2) (Transaction Tracking System) Software that monitors a transaction until completion. In the event of a hardware or software failure, it ensures that the database is brought back to its former state before the attempt to ) resources that enable speech-based interaction. IBM WVS is now available with GVP: Network Edition (GVP: NE) and GVP: Enterprise Edition (GVP: EE). GVP: NE is a carrier grade, IP-enabled software-only solution that offers standards-based development, flexible deployment options, simplified integration and improved time to market for voice applications. GVP: EE for the enterprise is an IP-enabled, software-only solution that runs on off-the-shelf hardware. The joint IBM and Genesys technology can help eliminate contact center "silos" to improve flexibility and efficiency within contact center operations. Companies can leverage their existing infrastructure and gain the flexibility needed to enhance their service levels, as Genesys solutions are designed to adapt to contact center growth needs over time. "The Genesys Voice Platform is a complete voice processing solution that supports advanced network routing, self-service and intelligent queuing," said Genesys chief technology officer Elliot Danziger. "This global agreement between Genesys and IBM brings self and assisted-speech service to companies, offering a lower total cost of ownership, improved customer service, improved operational efficiency and easy deployment options." www.ibm.com www.genesyslab.com |
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