Genesys, Microsoft deliver combined solution to fuse instant messaging, telephony.Genesys Telecommunications Laboratories, Inc., an Alcatel company, and Microsoft Corp. have introduced a new, combined solution to deliver converged enterprise communication services on existing and next-generation infrastructures. As part of a previously announced alliance, Genesys Enterprise Telephony Software (GETS) will interface with Microsoft Office Live Microsoft Office Live is an Internet-based software service designed for small businesses with fewer than ten employees launched on February 15, 2006,[1] and is part of Microsoft's Windows Live initiative. Communications Server See network access server, modem server, terminal server and communications controller. (operating system) Communications Server - IBM's rebranding of ACF. 2005 and Microsoft's upcoming live communications client (code-named "Istanbul") to deliver telephony collaboration for enterprise users. The combined solution will allow customers to collaborate with colleagues, to access availability and presence information, and to seamlessly manage phone calls among computers and desktop phones, using either existing PBX (Private Branch eXchange) An inhouse telephone switching system that interconnects telephone extensions to each other as well as to the outside telephone network (PSTN). or next-generation IP networks. The converged communication applications can be deployed without replacing the existing infrastructure, due to the interoperability of GETS with numerous PBXs and IP telephony The two-way transmission of voice over a packet-switched IP network, which is part of the TCP/IP protocol suite. The terms "IP telephony" and "voice over IP" (VoIP) are synonymous. . GETS will extend presence and provide control of phone calls via "Istanbul" and other Microsoft Office Microsoft's primary desktop applications for Windows and Mac. Depending on the package, it includes some combination of Word, Excel, PowerPoint, Access and Outlook along with various Internet and other utilities. applications. GETS leverages a SIP interface for Live Communications Server 2005, based on the European Computer Manufacturer Association (ECMA (European Computer Manufacturers Association, Geneva, Switzerland, www.ecma-international.org) An international association founded in 1961 that is dedicated to establishing standards in the information and communications fields. ) TR-87 industry standard, and allows business users to communicate across a multivendor PBX environment. The product, which supports more than 10,000 users, also enhances Live Communications Server 2005 and enables instant messaging Exchanging text messages in real time between two or more people logged into a particular instant messaging (IM) service. Instant messaging is more interactive than e-mail because messages are sent immediately, whereas e-mail messages can be queued up in a mail server for seconds or users to do the following: manage presence-based call for-warding; click to dial from their PC; view telephony presence with availability information visible to users on "buddy" lists; see a caller's name and contact details on their desktop at the moment a call arrives and answer the call with a single mouse click; dynamically "grab" calls going to desk phones and allow users to answer the calls from their current location; and receive e-mail notification of missed calls, with accompanying caller contact details. [ILLUSTRATION OMITTED] The combined collaboration solution leveraging GETS, Live Communications Server 2005 and "Istanbul" will be available in the first half of calendar year 2005. www.genesys.com www.microsoft.com |
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