Genesis Facilitates Pennzoil-Quaker State Company's Customer Service Merger Integration.

ATLANTA--(BUSINESS WIRE)--March 10, 1999---The Genesis Consulting Group, Inc., a management consultancy specializing in Customer Service transition management during mergers, acquisitions, and consolidations for Fortune 500 companies, has assisted Pennzoil-Quaker State Company in designing and implementing the newly merged company's customer service organization and national support center.

Genesis' Total Transition Management(SM) services to Pennzoil-Quaker State Company during the merger integration of Customer Service included the following: -0-

--  Organization design
--  Staffing analysis
--  Cost/benefit analysis
--  Facilities requirements analysis
--  Customer requirements definition
--  Sales force requirements definition
--  Process and workflow design
--  Training plan development
--  Telecommunication and information systems assessment
--  Communication plan development
--  Transition plan development
--  Implementation and project management

Genesis worked closely before the merger closing with customer service transition teams from both Pennzoil Products Company and Quaker State Corporation to facilitate the merger integration.

Pennzoil-Quaker State Company's new Houston-based customer service organization, Customer Account Partnerships, or CAP, was designed to integrate all order-to-cash processes, including Order Management, Billing, Accounts Receivable, Credit, Collections, and Customer/Material Data Administration, under the leadership and direction of Theresa Dirker, Pennzoil-Quaker State Company's vice president, customer service. This approach overcomes the shortfalls of the typical management of these activities, where the order-to-cash- processes are managed functionally throughout multiple departments and end-to-end process management is next to impossible. With this integrated approach to Customer Service, Pennzoil-Quaker State Company has created an organization dedicated to delivering value to its customers throughout the fulfillment process, and to positively impacting financial performance through order-to-cash process management.

"Taking care of our customers during the Pennzoil and Quaker State merger was one of our primary concerns. Genesis' expertise in customer service processes and facilitating and implementing major change initiatives was critical to our ability to move quickly and successfully transition work and customer relationships to the new company," said Ira Kisver, senior vice president, sales and distribution, for Pennzoil-Quaker State Company. "With Genesis' assistance, teams from both companies came together and accomplished their mission: to establish the service processes and infrastructure to leverage the combination of the Pennzoil(R) and Quaker State(R) product lines, and to keep focused on our customers in doing so."

"This effort was ideally suited to Genesis' expertise in large-scale transition management and order-to-cash business processes," said Phil Tickle, principal and founder of Genesis Consulting. "By working closely with Pennzoil and Quaker State personnel, we were able to facilitate the design of an integrated approach to customer service, while successfully transitioning work and customer relationships to the new organization."

Pennzoil-Quaker State Company, a leading automotive consumer products company, markets premium quality lubricants, including America's top-selling motor oils, and some 1,300 other car care products. Pennzoil-Quaker State Company is also the parent company of Jiffy Lube International, Inc., the world's largest franchiser of fast oil change centers.

The Genesis Consulting Group, Inc. is a management consultancy specializing in transition management of Customer Service, Finance, Accounting and Administration during mergers, acquisition, and consolidations. Genesis serves Fortune 500 companies across multiple industries including energy, technology, and transportation.

Additional information about Genesis is available on the World Wide Web at www.genesismc.com