Gemplex Uses Convergys' Geneva Software to Rate and Bill for International IP Services.

Business Editors

CINCINNATI--(BUSINESS WIRE)--March 14, 2002

Convergys Corporation (NYSE:CVG), the global leader in integrated billing and customer care services, announced today that Gemplex Inc. is using Convergys' Geneva(TM) Active Revenue Management (ARM) software, under a licensing agreement, for rating and billing of its worldwide, business-class, IP services. Geneva will further support Gemplex sales channels with its robust private labeling functionality making it possible for Gemplex to offer private label billing services to its resellers.

Gemplex, with headquarters in northern Virginia, is a facilities-based provider of high-quality managed IP services, including network-based private IP virtual private networking (VPN) and remote IP VPN. Offering its services in nearly 80 countries, the company is focused on delivering next-generation Internet offerings to under-served market segments, business customers that need access to remote locations not served by traditional providers. Gemplex offers its customers an end-to-end solution for securing global data access to 80 countries and 530 cities while providing frame relay performance at IP prices.

"Geneva gives us both the domestic and international rating and billing capabilities we need in a single, centralized instance of the software, helping to reduce our billing and overall OSS-related costs," said Thomas MacDonald, Gemplex's Chief Technology Officer. "Geneva's support of multiple currencies, tax rates, languages, and products allows us to serve our global customers, grow our business, and bring new offerings to market - quickly and cost-effectively.

"Geneva is well-suited to the challenges faced by global business-to-business operators like Gemplex as they introduce new services and manage sophisticated technical networks and partner relationships," said Bob Marino, President of Convergys Information Management Group. "With its speed of implementation and ability to bill for any product, Geneva positions Gemplex to generate revenue from its development and infrastructure investments quickly."

Geneva, Convergys' ARM software, is a real-time, transaction-based, best-of-breed rating and billing module offering the performance required by major carriers handling large volumes of data. Geneva can bill for any service or combination of services.

Convergys' modular and scalable product line of end-to-end billing products, application modules, and pre-integrated application suites enables communication providers to create fully integrated billing and customer care environments that are highly adaptable, reliable, and cost-effective. Convergys products are based on its proven and innovative next-generation framework, a component-based architecture that provides unsurpassed flexibility, investment protection, and support for convergent communication services.

About Gemplex

Gemplex Inc. is a privately held, facilities-based, international communications services company that provides corporate IP Virtual Private Networks (VPN) and Network Security services across the world through strategic partnerships and its state of the art next generation global network. Gemplex enables its Channel and Strategic Partners to extend their reach beyond their local boundaries and compete for multinational clients. With its carrier-strength Multi-protocol Label Switching (MPLS) architecture, Gemplex is able to maintain Quality of Service across its core network and those of its Channel Partners. Gemplex is able to support and maintain the highest standards across the international network through its centralized monitoring and reporting, a customized Operational Support System, and commitment to the highest standards of network security and efficiency.

The Company's co-founders are CEO Dr. Hemant Kanakia and COO Gian Dilawari. Dr. Kanakia previously founded and operated Torrent Networking Technologies in 1996, which Ericsson purchased in 1999. Mr. Dilawari brings over twenty-five years of telecommunications experience to Gemplex including roles as Senior Vice President of IT and Engineering and President of the Prepaid Services Division at Cable & Wireless.

For more information on Gemplex, please visit http://www.Gemplex.com

About Convergys

Convergys Corporation (NYSE:CVG), a member of the S&P 500 and the Forbes' Platinum 400, is the global leader in integrated billing and customer care services provided through outsourcing or licensing. We serve top companies in telecommunications, Internet, cable and broadband services, technology, financial services, and other industries in more than 30 countries. We also provide integrated, outsourced, human resource services to leading companies across a broad range of industries.

We bring together world-class resources, software, and expertise to help create valuable relationships between our clients and their customers. This commitment is validated by the more than 1.3 million individual bills our software produces each day to support more than 100 million subscribers, and by the more than 1.2 million separate customer contacts we manage each day, both live and via electronic interaction.

Convergys (TM) employs more than 45,000 people in 47 customer contact centers and in our data centers and other offices in the United States, Canada, Latin America, Israel, Europe, and Asia. Convergys is on the net at www.convergys.com, and has world headquarters in Cincinnati.

(Convergys, Geneva, and the Convergys logo are trademarks of Convergys Corporation.)