Gartner sees challenge in handling complexity.Are companies prepared to handle the new pressures on information services See Information Systems. (IS) created by new enterprise business models and globalization globalization Process by which the experience of everyday life, marked by the diffusion of commodities and ideas, is becoming standardized around the world. Factors that have contributed to globalization include increasingly sophisticated communications and transportation ? Gartner Inc. is skeptical. The technology research and advsiory firm predicts that through 2007, 65 percent of enterprises will grossly mismanage mis·man·age tr.v. mis·man·aged, mis·man·ag·ing, mis·man·ag·es To manage badly or carelessly. mis·man  age·ment n. complexity and risk, stifling productivity and
earnings and inflating costs by at least 25 percent.
"Business and IS leaders must realize that globalization, virtualization An umbrella term for enhancing a computer's ability to do work. Following are the ways virtualization is used. Hardware Virtualization Partitioning the computer's memory into separate and isolated "virtual machines" simulates multiple machines within one physical computer. , competition and transparency will change most aspects of most business sectors in almost all countries and regions," says John Mahoney This article is about the British actor. For the U.S. court of appeals judge, see John Christopher Mahoney. John Mahoney (born June 20, 1940) is a Tony and Screen Actors Guild Award winning English/American actor known for playing the retired police officer father, , managing vice president at Gartner. "The rising trend of strategic sourcing and offshore outsourcing Offshore outsourcing is the practice of hiring an external organization to perform some business functions in a country other than the one where the product or service will be sold or consumed. , along with the continuing role of traditional outsourcers, bring about another wave of restructuring--one that frequently involves both people displacement and individual departments and functions moving between, as well as within enterprises. The shift to the real-time enterprise as a source of competitiveness will cause massive discontinuities in and between enterprises and many industry sectors." Gartner analysts maintain that while each of the primary complexity drivers has a distinct solution, those solutions can be managed and delivered through the adoption of three core disciplines--governance, which dominates investment prioritization, strategic decision-making and leadership accountability  This article or section is written like a personal reflection or and may require .Please [ improve this article] by rewriting this article or section in an . ; IT service management, which dominates internal IT service utilization and strategic sourcing; and enterprise IT architecture, which dominates IT technical design, capabilities and standards. The average enterprise should have a robust capability in at least two of the disciplines and at least a modest capability in the third, the firm argues. Which disciplines are emphasized will depend greatly on the enterprise's industry, geographical reach, internal culture and level of outsourcing. Enterprise leaders should determine which disciplines offer the greatest opportunity for managing complexity in the enterprise and prioritize development plans accordingly. |
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