Gartner Group announces new research products.STAMFORD, Conn.--(BUSINESS WIRE)--Feb. 13, 1995--In response to strong marketplace demand, Gartner Group (company) Gartner Group - One of the biggest IT industry research firms. Address: Connecticut, USA. has just introduced four new research products. Based on client and prospect feedback, which is calling for more in-depth coverage of the outsourcing arena and the administrative applications area, two of the new services focus specifically on these issues. "Gartner Group predicts a three-fold growth in the External Services Providers (ESP (1) (Enhanced Service Provider) An organization that adds value to basic telephone service by offering such features as call-forwarding, call-detailing and protocol conversion. ) market (defined as a combination of consulting, Systems Integration (SI) and Outsourcing) over the next 4 years. The challenge for our clients of managing these resources has lead us to develop External Services Providers," said Bonnie bon·ny also bon·nie adj. bon·ni·er, bon·ni·est Scots 1. Physically attractive or appealing; pretty. 2. Excellent. Digrius, vice president. The new service provides users and vendors an in-depth view and strategic analysis of the ESP markets and issues, including: o On-going vendor analysis o Guidelines guidelines, n.pl a set of standards, criteria, or specifications to be used or followed in the performance of certain tasks. for managing and measuring the outsourcing relationship o Use of third parties The second of the new services, Administrative Applications Strategies (AAS) concentrates on the selection, implementation and maintenance of purchased packaged applications for administration related (e.g. finance, HR and payroll) functions. This includes the major vendors and market evolution. AAS will also cover functional issues, such as consolidation and roll-up, geographical issues such as national language and local currency, and organizational issues such as "flattened flat·ten v. flat·tened, flat·ten·ing, flat·tens v.tr. 1. To make flat or flatter. 2. To knock down; lay low: The boxer was flattened with one punch. " or decentralized de·cen·tral·ize v. de·cen·tral·ized, de·cen·tral·iz·ing, de·cen·tral·iz·es v.tr. 1. To distribute the administrative functions or powers of (a central authority) among several local authorities. business organizations. The other two products are studies which are being offered out of Real Decisions, a wholly-owned subsidiary of Gartner Group. The Item (Check) Processing Study measures both the efficiency and the effectiveness of each of a group of participating bank's Item Processing areas. Item Processing represents the second largest area of IT spending for banks, and the Real Decisions study provides some essential information to help banks monitor the cost of this operation. The other offering is a Call Center Study, which provides a quantitative and qualitative analysis Qualitative Analysis Securities analysis that uses subjective judgment based on nonquantifiable information, such as management expertise, industry cycles, strength of research and development, and labor relations. of call center operations. It addresses the qualitative issues of call center management, best practices and quantitative metrics metrics Managed care A popular term for standards by which the quality of a product, service, or outcome of a particular form of Pt management is evaluated. See TQM. that are critical to understanding the total environment and identifying areas of opportunity for improvement. "An issue as important as customer satisfaction, both internal and external, needs to be addressed in a measureable way, because it has a real impact on the bottom line," said Peter Braunthal, Service Director. Gartner Group Inc., based in Stamford, is the leading provider of information technology advisory services advisory services advisory services provided to the public, in their capacity as owners and managers of animals, are an important part of veterinary science. They may be provided by government bureaux, by commercial companies who deal in pharmaceuticals or animals or animal . Gartner Group provides market research, analysis and advisory services to professionals and organizations that use or supply IT. Founded in 1979, Gartner Group serves more than 14,700 client-members representing more than 4,500 companies and organizations worldwide. CONTACT: Gartner Group Inc., Stamford Kate Berg, 203/967-6793 |
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