Gartner Gives NICE its Highest Ranking in the New Contact Center Quality Management Report; NICE Rated as a Strong, Strategic Choice.

Business Editors/High-Tech Writers

RA'ANANA, Israel--(BUSINESS WIRE)--June 18, 2003

NICE Systems (Nasdaq:NICE), a worldwide leader of multimedia recording solutions, applications and related professional services for business interaction management, today announced that Gartner Group has given NICE its highest ranking of "Strong Positive" in its new Contact Center Quality Management (QM) report out in June 2003. NICE is described as a strong strategic choice, "with the highest ability to execute," compared to others in the market.

Gartner ranked NICE as "a solid provider of strategic products, services or solutions," with customers who continue to make investments in its technology.

NICE also received the highest ratings in the following areas:

-- Product Satisfaction

-- Implementation Satisfaction

-- Performance Satisfaction

According to Gartner, the market for customer interaction multimedia recording (voice, data, e-mail, Web chat, interactive voice response, self service, VoIP) and quality management solutions has a "Strong Positive" outlook.

A Gartner survey of NICE contact center customers revealed many significant business improvements, including:

-- 100% improved efficiency

-- 92% improved effectiveness

-- 85% gained competitive advantage

-- 67% lowered costs

The report states that "...as call center managers and others in the enterprise listen to recordings of customer interactions to solve immediate needs (for example, fixing agent performance), they also have the opportunity to evaluate and leverage knowledge gained throughout the enterprise (for example, product marketing personnel can listen to recordings of customers and understand how they use products and services). Enterprises should extend their use of QM outside the call center, making the recordings and analyses available to more users in the enterprise."

"We are very pleased that Gartner has again affirmed NICE's leadership position in the recording and quality management space," said Shlomo Shamir, president and CEO of NICE Systems in the Americas. "Gartner's quality management report continues to provide valuable information regarding the purchase of solutions to improve business performance."

About NICE

NICE Systems (Nasdaq:NICE) headquartered in Ra'anana, Israel, is a worldwide leader of multimedia digital recording solutions, applications and related professional services for business interaction management. NICE products and solutions are used in contact centers, trading floors, air traffic control (ATC) sites, CCTV (closed circuit television) security installations and government markets. NICE's synergistic technology platform enables customers to capture, evaluate and analyze business interactions in order to improve business processes and gain competitive advantage. NICE's subsidiaries and local offices are based in the United States, Germany, United Kingdom, France and Hong Kong. The company operates in more than 100 countries through a network of partners and distributors. (NICE website: www.nice.com)

NICE's worldwide clients include: ABN Amro, Bank of England, Boston Communications, Compaq Computer Corporation, Deutsche Bank, Dresdner Bank, Emeraude Group, US Federal Aviation Administration, Hong Kong Airport, Japan Ministry of Transport, MicroAge Teleservices, NAV Canada, Nokia, SNT Group, Software Spectrum and Sydney Airport.

Trademark Note: 360(degrees) View, Agent@home, Big Picture Technology, Executive Connect, Executive Insight(a), Experience Your Customer, Investigator, Lasting Loyalty, Listen Learn Lead, MEGACORDER, Mirra, My Universe, NICE, NiceAdvantage, NICE Analyzer, NiceCall, NiceCLS, NiceCMS, NICE Feedback, NiceFix, NiceGuard, NICE Learning, NICE Link, NiceLog, ScreenSense, NiceScreen, NiceSoft, NICE Storage Center, NiceTrack, NiceUniverse, NiceUniverse LIVE, NiceVision, NiceVision Harmony, NiceVision Mobile, NiceVision Pro, NiceVision Virtual, NiceWatch, Renaissance, Secure Your Vision, Tienna, Wordnet and other product names and services mentioned herein are trademarks and registered trademarks of NICE Systems Ltd. All other registered and unregistered trademarks are the property of their respective owners.

(a) In Australia only

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such statements are based on the current expectations of the management of NICE Systems Ltd. (the Company) only, and are subject to a number of risk factors and uncertainties, including but not limited to changes in technology and market requirements, decline in demand for the Company's products, inability to timely develop and introduce new technologies, products and applications, difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel, loss of market share, pressure on pricing resulting from competition, and inability to maintain certain marketing and distribution arrangements, which could cause the actual results or performance of the Company to differ materially from those described therein. We undertake no obligation to update these forward-looking statements. For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission.