GammaLink and Lotus Announce Technical Support Alliance Agreement; Coordinated Product Support Will Expedite Response to Customer Support Questions.

SUNNYVALE, Calif.--(BUSINESS WIRE)--Jan. 13, 1995--Accurate technical information and timely resolution of questions is now available for mutual customers of GammaLink, the Sunnyvale, Calif. originator of PC-to-fax technology, and software leader Lotus Development Corporation, Cambridge, Mass., with today's announcement of a reciprocal technical support agreement for Lotus cc:Mail and Lotus Notes when used with GammaLink's fax boards.

Under the agreement, GammaLink and Lotus support organizations will use a formalized technical support process which includes cooperative support procedures for problem reporting and problem isolation testing (before product releases), cross-company technical training, product exchange and marketing support between the two companies. The agreement will allow GammaLink and Lotus to offer maximum levels of product interoperability and integration, technical support and continued evolution of mutual products.

"GammaLink's partnership with Lotus highlights both companies' commitment to better serve the common customer base," said Steve Shaw, GammaLink technical support manager. "By collaborating in joint technical support and training, GammaLink and Lotus can ensure smooth integration and compatibility for end-users of network fax systems based on GammaLink hardware and Lotus software."

Products that will be covered under this new support agreement include all Lotus communications products such as cc:Mail and Lotus Notes; and GammaLink fax boards such as the GammaFax and CP4/LSI. The GammaFax boards offer such popular features for network fax applications as 14.4 Kbps transmission/reception, MR (Modified READ) and MMR (Modified Modified READ) data compression, Dual-Tone Multi-Frequency (DTMF) detection, and Error Correction Mode.

"In today's diverse environment, cross-product interoperability issues are becoming commonplace and can be very difficult to resolve," said David Champagne, vice president, Customer Service and Support, Lotus Development Corporation. "This alliance allows both technical support groups to be even more responsive to our mutual customers by putting the resources into place before the need arises. We are better prepared to resolve problems quicker and without delays. This results in greater customer satisfaction."

Since its inception, GammaLink has been a driving force behind the advances in computer-based fax (CBF). The company's technology has been selected on a regular basis by a broad spectrum of organizations committed to improving customer communications, increasing productivity, and delivering mission-critical information. GammaLink's powerful fax platform is also used for a variety of fax services provided by worldwide telecommunications carriers and information service bureaus. GammaLink technology is used to send over 10 million fax pages every business day.

With more than 5 million licenses sold worldwide, award-winning features, and availability on all popular platforms, cc:Mail is the world's most popular LAN-based e-mail system. Lotus Notes is the industry standard client/server platform for developing and deploying groupware applications. It allows people to access, track, share and organize information in ways never before possible, even if they are only occasionally connected to a network. Nearly 4,000 companies and approximately 900,000 people use Notes to improve business processes, including customer service, sales and account management, and product development.

Lotus Development Corp. (NASDAQ:LOTS), founded in 1982, offers high quality software products and support services that reflect the company's unique understanding of the new ways in which individuals and businesses must work together to achieve success. Lotus' innovative approach is evident in a new class of applications that allows information to be accessed and communicated in ways never before possible, both within and beyond organizational boundaries. The company now markets its products in more than 80 countries worldwide and provides numerous support services, both from its consulting division and its award-winning 24-hour support center.

GammaLink, headquartered in Sunnyvale, California, was established in 1983 and is the originator of PC-to-fax technology. The company, now a subsidiary of Dialogic Corporation (NASDAQ:DLGC), of Parsippany, NJ, provides the fax platforms for a range of existing and emerging CBF applications including LAN fax, imaging, e-mail gateways, fax-on-demand and telecommunication-specific applications. GammaLink technology is used by major industry players, worldwide telecommunication carriers and high-volume switch manufacturers. GammaLink's products are certified by the Postal Telephone and Telegraph (PTT) authorities of more than 25 countries.

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              GammaLink
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