Galileo International Selects Blue Pumpkin Software For Its Support Center Scheduling; Global Travel Leader Implements PrimeTime Forecasting and Scheduling Solution.Business Editors/High-Tech Writers Sunnyvale, Calif.--(BUSINESS WIRE)--Feb. 29, 2000 Blue Pumpkin pumpkin, common name for the genus Cucurbita of the family Cucurbitaceae (gourd family), a group that includes the pumpkins and squashes—the names may be used interchangeably and without botanical distinction. C. Software, a leading provider of workforce management Workforce Management (WFM) encompasses all the responsibilities for maintaining a productive and happy workforce. Sometimes referred to as HRMS systems, or even the larger ERP systems (Oracle, PeopleSoft, SAP). There are many software vendors within this space. solutions, announced today that Galileo International has implemented Blue Pumpkin's PrimeTime workforce management software to improve its customer contact center, human resource scheduling and forecasting capabilities. Galileo International is a worldwide leader of electronic global distribution services for the travel industry. Galileo's Atlanta-based customer service center operates 24 hours a day, seven days a week and handles in excess of 4,000 calls daily from travel professionals located throughout the United States United States, officially United States of America, republic (2005 est. pop. 295,734,000), 3,539,227 sq mi (9,166,598 sq km), North America. The United States is the world's third largest country in population and the fourth largest country in area. . As a result, the company required an accurate and reliable solution to forecast call volume and schedule its call center representatives accordingly. "Galileo International is continually seeking solutions to maximize the use of our people in the pursuit of service excellence to our customers," said Galileo's Manager of Productivity Improvement and Administration Lynn Smith. "It used to take 12 people two to three hours daily to schedule call center representatives. With PrimeTime, we've condensed con·dense v. con·densed, con·dens·ing, con·dens·es v.tr. 1. To reduce the volume or compass of. 2. To make more concise; abridge or shorten. 3. Physics a. it to a one-person job. And with this new management solution, we believe our customers will benefit through reduced hold times." The previous scheduling process was time-consuming and inflexible, allowing for only slight deviations. Now Blue Pumpkin's PrimeTime allows Galileo to make real time schedule deviations, reducing unnecessary prep time and improving accuracy in forecasting call volume and work load. About Galileo International Galileo International is one of the world's leading providers of electronic global distribution services for the travel industry. The company provides travel agencies at approximately 40,000 locations, as well as other subscribers, with the ability to access schedule and fare information, book reservations and issue tickets for more than 500 airlines. Galileo International also provides subscribers with information and booking capabilities covering all major hotel chains, car rental companies, cruise lines
Name Headquarters A'rosa Europe NCL America America AIDA Cruises Europe American Cruise Lines America and numerous tour operators throughout the world. Further information about the company is available on Galileo's web site: http://www.galileo.com. Blue Pumpkin Prime Time Blue Pumpkin PrimeTime products are robust workforce management software packages designed to optimize the forecasting and scheduling of agents in customer contact centers by ensuring the appropriate people with the right skill sets are available to interact with customers across a variety of channels, including phone, email and internet chat. Recently awarded a HotPick 2000 Award by Call Center News Service and Product of the Year and Editor's Choice honors from Call Center, Call Center Solutions and CTI (Computer Telephone Integration) Combining data with voice systems in order to enhance telephone services. For example, automatic number identification (ANI) allows a caller's records to be retrieved from the database while the call is routed to the appropriate party. magazines, the PrimeTime family of products provide powerful "what-if" analyses to predict how call volume and staffing changes will affect customer contact center operations. With PrimeTime, customer contact centers reduce overstaffing costs and increase revenues by capturing previously lost sales. About Blue Pumpkin Software, Inc. Blue Pumpkin Software is a market-leading provider of workforce management solutions for multimedia customer contact centers. Blue Pumpkin develops, markets, and supports the award-winning PrimeTime suite of products designed to help companies guarantee superior customer service across a variety of contact media, including phone and email. Blue Pumpkin provides the tools necessary to efficiently schedule and manage contact center personnel, ensuring that the right person with the right skills handles customer interactions. Blue Pumpkin Software is headquartered in Silicon Valley, with offices around the world. Global leaders in the financial services The examples and perspective in this article or section may not represent a worldwide view of the subject. Please [ improve this article] or discuss the issue on the talk page. , e-commerce, telecommunications and retail goods & services industries depend on Blue Pumpkin solutions. Current customers include ADP (1) (Automatic Data Processing) Synonymous with data processing (DP), electronic data processing (EDP) and information processing. (2) (Automatic Data Processing, Inc., Roseland, NJ, www.adp. , eToys, Airborne Express Airborne Express (IATA: n/a, ICAO: ABX, and Callsign: Abex) was an express delivery company and cargo airline. Headquartered in Seattle, Washington, its hub was at Wilmington, Ohio. , Apple Computer, AT&T, Verio, KitchenAid, Drugstore.com, Carlson Wagonlit Carlson Travel Network Carlson Travel Network can trace its origin back to a travel agency that was founded by Ward Forster in the United States in 1888 and named Ask Mr. Foster. Travel and PeopleSoft. Blue Pumpkin has tested and confirmed that the PrimeTime suite of products is Year 2000 compliant a. 1. (Computers) having dates fully and properly represented, and not susceptible to failure due to the year 2000 bug. . For more information about Blue Pumpkin and its products, please visit the Blue Pumpkin web site at www.blue-pumpkin.com or call 877/257-6756. |
|
||||||||||||||
Printer friendly
Cite/link
Email
Feedback
Reader Opinion