GWI Software forms strategic partnership with QXCOM, Inc.VANCOUVER, Wash.--(BUSINESS WIRE)--April 1, 1997-- GWI GWI Great Works Internet GWI Guyana Water Inc GWI General Wage Increase GWI Grinding Wheel Institute GWI Games Workshop Interactive GWI Greenhouse Warming Index GWI Greenwood International, Inc. Software To Assume Responsibility of QXCOM's Help Desk/Management Software Today, GWI Software, the leading supplier of help desk and customer support software for the Lotus Notes Messaging and groupware software from IBM Lotus that was introduced in 1989 for OS/2 and later expanded to Windows, Mac, Unix, NetWare, AS/400 and S/390. Notes provides e-mail, document sharing, workflow, group discussions and calendaring and scheduling. and Domino environments, announced that they have formed a strategic partnership with QXCOM, Inc., a leader in administration tools for the Lotus Notes environment. Through this alliance, GWI Software will assume the direction and responsibility for the development and technical support of QXCOM's Help Desk/Management product. Over the next few months, GWI Software will focus on transitioning customers from QXCOM's Help Desk/Management software to GWI's Help! suite of applications. Help! will offer QXCOM customers several additional help desk features such as web-based self-help options, pre-populated knowledge bases, stronger links to sales force automation Automating the sales activities within an organization. A comprehensive SFA package provides such functions as contact management, note and information sharing, quick proposal and presentation generation, product configurators, calendars and to-do lists. packages, as well as enhanced escalation and routing capabilities. These new features will assist customers in increasing the useability of existing help desk operations. In addition, GWI will work with QXCOM to include QXCOM's QX/Tools administration and management utilities in future releases of GWI's Help! product. "This partnership is beneficial for both GWI and QXCOM customers -- our existing users will gain the use of new utilities in future releases of our software, while QXCOM customers will be able to take advantage of Help!'s powerful features and functionality," said, Daren Nelson, president, GWI Software. "We are looking forward to working with QXCOM's customer base to provide them with software that will help them work more efficiently." "We wanted our customers to have access to the highest caliber of software possible. With this agreement, they will be able to take advantage of GWI's expertise in the help desk community as well as access to their award-winning technology," added, Chuck Chriss, president and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of QXCOM. "Our own QX/Tools for Notes Administration will provide added value Added value in financial analysis of shares is to be distinguished from value added. Used as a measure of shareholder value, calculated using the formula:
For more information, contact GWI Software at (360) 693-6944 or at sales@gwi.com or visit GWI's Home Page at http://www.gwisoft.com . Contact QXCOM, Inc. at (818) 991-8700 or at info@qx.com or visit QXCOM's web site at http://www.qx.com . GWI Software, founded in 1992, is the leading supplier of support services support services Psychology Non-health care-related ancillary services–eg, transportation, financial aid, support groups, homemaker services, respite services, and other services products for the Lotus Notes environment. The Help! product family, a help desk and customer support application has a customer base of over 7,000 users at more than 200 sites worldwide. Help! allows users to reduce the complexity of help desk and customer support operations by integrating all customer, contact, incident, and service information. The Company currently markets its products worldwide from its offices in Vancouver, Washington
Vancouver, Washington is a city on the north bank of the Columbia River, in the state of Washington, USA. It is the county seat of Clark County. . QXCOM, Inc. (formerly known as DSSI DSSI Diversified Scientific Services, Inc. DSSI Digital Storage Systems Interconnect DSSI Dead Sea Scrolls Institute (Trinity Western University, Canada) DSSI Digital Small Storage Interconnect ), founded in 1988, was the first Lotus Notes Premium Business Partner providing software to aid in the administration of large Notes networks. The Beacon Award winning QX/Tools are installed in over 500 customer sites including most of the world's largest Notes deployments. QXCOM, Inc. is headquartered in Agoura Hills, near Los Angeles Los Angeles (lôs ăn`jələs, lŏs, ăn`jəlēz'), city (1990 pop. 3,485,398), seat of Los Angeles co., S Calif.; inc. 1850. , California. -0- Help! and GWI Software are trademarks of Groupware Software that supports multiple users working on related tasks in local and remote networks. Also called "collaborative software," groupware is an evolving concept that is more than just multiuser software which allows access to the same data. Incorporated. Lotus and Lotus Notes are registered trademarks and Lotusphere, Notes and Domino are trademarks of Lotus Development Corporation (company) Lotus Development Corporation - A software company who produced Lotus 1-2-3, the Symphony spreadsheet and Lotus Notes for the IBM PC. Disliked by the League for Programming Freedom on account of their lawsuits. Quarterly sales $224M, profits $10M (Aug 1994). . QXCOM AND QX/Tools are trademarks of QXCOM, Inc. All other product or service names mentioned herein are trademarks of their respective owners. CONTACT: Beyond Words Communications Inc. Meryl Franzman (617) 739-1769 franzman@beyondwords.com or GWI Software Ted Blank (360) 693-6944 ted_blank@gwi.com or QXCOM, Inc. Diana Twomey Dworman (818) 991-8700 diana_dworman@qx.com |
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