GWI Software announces helpdesk support solution for IBM Lotus Notes/Domino.GWI GWI Great Works Internet GWI Guyana Water Inc GWI General Wage Increase GWI Grinding Wheel Institute GWI Games Workshop Interactive GWI Greenhouse Warming Index GWI Greenwood International, Inc. Software has announced the availability of c.Support 2005 for IBM (International Business Machines Corporation, Armonk, NY, www.ibm.com) The world's largest computer company. IBM's product lines include the S/390 mainframes (zSeries), AS/400 midrange business systems (iSeries), RS/6000 workstations and servers (pSeries), Intel-based servers (xSeries) Lotus Notes/Domino, a complete help desk support solution built for the Lotus Notes/Domino platform and the Web. c.Support 2005 allows support organizations to coordinate, manage and track everyday support activities, as well as more complex workflows that involve several people or departments and interdependent in·ter·de·pen·dent adj. Mutually dependent: "Today, the mission of one institution can be accomplished only by recognizing that it lives in an interdependent world with conflicts and overlapping interests" tasks. Other features of the software include knowledge management, asset tracking and customer self-support self-sup·port n. The act of or capacity for supporting oneself, especially financially, without the help of others. self . c.Support 2005 includes a number of new features and functionality designed to increase efficiency in support-related activities. c.Support 2005 users can set up an unlimited number of end user desktop interfaces for different customer groups. The Mail-In Auto Help feature searches incoming customer e-mail and automatically sends proactive e-mail back with links to matching knowledge entries and FAQs FAQs Online A list on a website that answers basic–Frequently Asked Questions–that might be asked by a first-time visitor to the site . Integration with GWI c.Asset enables a user to schedule and run asset scans on WMI-compliant systems automatically. www.gwi.com |
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