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GTE NOW OFFERS GUARANTEES ON INSTALLATION AND REPAIR SERVICE

 TAMPA, Fla., July 12 /PRNewswire/ -- GTE customers are now guaranteed the company's installation and repair service will measure up to their expectations.
 Peter A. Daks, regional vice president-general manager, said, "GTE will give a $25 credit to residential customers when an installation or repair commitment is missed. Business customers will receive a $100 credit. And, getting the credit will be "hassle-free." He noted that the guarantee can be initiated by the customer or a GTE employee.
 The guarantee allows customers to request the credit when they believe service was not completed in a timely manner. Customers will not be challenged when requesting the guarantee. Any GTE employee having contact with a customer who is unhappy over the perceived timeliness of a repair-related problem or service order installation may offer the service guarantee.
 "The company has introduced several quality programs in recent years and this guarantee shows the confidence we have in our ability to meet customer needs," Daks said. In recent years, the company has installed advanced local communications networks including fiber optics, changed from internal system measurements to customer feedback programs and added intelligent, trouble-detecting equipment.
 The on-time commitment applies to basic phone service, SmartCall(R) Services, Centranet(R), and other local network services and communications equipment under GTE rental, warranty or standard maintenance contract.
 "The timeliness of installation and repair activity should never be your problem. If we don't meet the commitment we give you, you qualify for this credit. We are guaranteeing we'll be on time, every time," Daks said.
 GTE is the first company in the industry to offer an unconditional national service guarantee program. Our guarantee is the most comprehensive program offered on installations and repairs.
 GTE Florida, Inc., a part of GTE Telephone Operations-South Area, provides local voice and data telecommunications services to customers through approximately 1.9 million access lines in Hillsborough, Manatee, Pasco, Pinellas, Polk and Sarasota counties.
 GTE Telephone Operations, the largest U.S.-based local telephone company, serves approximately 16 million domestic customer lines in 40 states and 2.3 million international lines in three countries.
 -0- 7/12/93
 /CONTACT: John Strickling or Jim Marzano, 800-282-7751, both of GTE Florida/


CO: GTE Florida ST: Florida IN: TLS SU: PDT

JB-RC -- FL017 -- 0544 07/12/93 15:45 EDT
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Publication:PR Newswire
Date:Jul 12, 1993
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