GPU Informs Communities About Y2K Efforts.

Business Editors

READING, Penn.--(BUSINESS WIRE)--Dec. 28, 1999

In anticipation of the Y2K changeover, GPU has reached out throughout the year to educate and inform employees, customers, the media and municipal and regulatory officials about the company's Year 2000 Project. The goal of this community initiative was to reassure GPU's customers, stakeholders and government agencies that the company is taking the necessary and responsible steps in preparation for Y2K.

"We initiated this outreach program in response to the public interest surrounding Y2K and the company's preparations for a smooth transition into the new year," said Ed Shultz, GPU Energy strategic communications manager.

In support of this initiative, GPU representatives have made more than 200 informational presentations to a variety of community groups including local chambers, citizen groups, emergency management agencies, governmental entities, and healthcare organizations. Additionally, the utility has provided customers with new information through a variety of ways including updates to the company's website, bill inserts, direct mailings and videotapes. Many inquiries have been made through GPU's e-mail address and toll-free customer call-in line, and all told, GPU representatives have had contact with or responded to nearly 6,000 customer inquiries about the company's Year 2000 initiatives.

Customers with questions or comments about the Year 2000 program at GPU can submit them to GPU's Year 2000 project office via the year 2000 mailbox at [e-mail]. There is also a toll-free number dedicated to answering related questions at 1-888-GPU-4Y2K or 1-888-478-4925. Customers can also visit the company website at www.gpu.com. GPU's Year 2000 Project office is fully staffed and all company business units are participating in a broad-based program to address Year 2000 concerns.