GO.com's Electronic Commerce Sites Experience Record Growth and Provide Excellent Customer Service This Holiday Season.Business Editors NORTH HOLLYWOOD, Calif.--(BUSINESS WIRE)--Dec. 27, 1999 GO.com's (NYSE NYSE See: New York Stock Exchange :GO) suite of electronic commerce sites, which include the GO Shopping service, DisneyStore.com, ESPNStore.com, NASCAR NASCAR (National Association for Stock Car Auto Racing), organization that sanctions American stock-car races, est. 1948. It held its first race in Daytona Beach, Fla. Store Online and toysmart.com, enjoyed a strong 1999 holiday gift-buying season, with collective sales of more than three times the same period last year. "GO.com's commitment to customer service and guest satisfaction was a critical factor in our growth this holiday season," said Russ Gillam, senior vice president, e-commerce e-commerce, commerce conducted over the Internet, most often via the World Wide Web. E-commerce can apply to purchases made through the Web or to business-to-business activities such as inventory transfers. , for GO.com. "The extension of our order deadlines was a testament to our ability to meet the growing demands of online shoppers, and we look forward to continuing this trend in the new year." Other highlights:
-- DisneyStore.com, thanks to its stellar customer service and
fulfillment capabilities, was able to extend its order deadline
to Dec. 22 at a time when many online merchants were struggling
to deliver gifts on time. During December, DisneyStore.com's
customer service call center handled tens of thousands of
incoming calls per day, and during the peak shopping period of
Dec. 19-21, when calls increased by 500%, more than 97% of
DisneyStore.com's incoming calls were answered in 20 seconds or
less. In an extension of DisneyStore.com's commitment to making
online shopping easy and convenient, shoppers can process returns
via the U.S. Mail, and also at brick-and-mortar Disney Stores
throughout North America.
-- Traffic to the GO Shopping service doubled this holiday season.
GO Shopping offers more than four million products from hundreds
of top-quality merchants and helps shoppers find the lowest price
on every item.
-- The top-selling item on ESPNStore.com during December was the New
York Times' best seller "ESPN Sports Century" book, a success
that showcases the strong cross-promotional leverage between
online sales and the cable network.
-- toysmart.com, a leading online seller of high-quality toys in
which GO.com has a majority stake, was the second-highest gainer
in terms of unique visitors for the week ended Dec. 12,
according to Media Metrix. toysmart.com earned four and half
stars (out of five) in the ease-of-order, on-time delivery,
shipping and handling, and product representation categories,
according to a survey of more than 30,000 customers by
BizRate.com, an independent ratings service focused on evaluating
online stores using shoppers' feedback.
About GO.com GO.com is the result of the recent merger of Infoseek Corp. and The Walt Disney Noun 1. Walt Disney - United States film maker who pioneered animated cartoons and created such characters as Mickey Mouse and Donald Duck; founded Disneyland (1901-1966) Disney, Walter Elias Disney Co.'s online unit, Buena Vista Internet Internet Publicly accessible computer network connecting many smaller networks from around the world. It grew out of a U.S. Defense Department program called ARPANET (Advanced Research Projects Agency Network), established in 1969 with connections between computers at the Group. GO.com oversees many of the Web's most popular sites and services, including the GO Network portal, ABC ABC in full American Broadcasting Co. Major U.S. television network. It began when the expanding national radio network NBC split into the separate Red and Blue networks in 1928. .com, ABCNEWS.com, Disney.com, DisneyStore.com, toysmart.com, ESPN.com, ESPNStore.com, ABCSports.com, NFL NFL abbr. National Football League NFL (US) n abbr (= National Football League) → Fußball-Nationalliga .com, NBA NBA abbr. 1. National Basketball Association 2. National Boxing Association NBA (US) n abbr (= National Basketball Association) → Basketball-Dachverband (= .com, NASCAR Online, Soccernet, Family.com and Mr. Showbiz. This news release may contain forward-looking statements forward-looking statement A projected financial statement based on management expectations. A forward-looking statement involves risks with regard to the accuracy of assumptions underlying the projections. within the meaning of the Private Securities Litigation Reform Act The Private Securities Litigation Reform Act of 1995 (PSLRA) implemented several significant substantive changes affecting certain cases brought under the federal securities laws, including changes related to pleading, discovery, liability, class representation and awards fees and of 1995. These statements involve substantial risks and uncertainties, including those relating to relating to relate prep → concernant relating to relate prep → bezüglich +gen, mit Bezug auf +acc the current and future performance of GO.com's and its affiliates' electronic commerce businesses, which may be affected by, among other things, strategic changes in GO.com's operations and businesses and factors beyond the company's control, including technological, regulatory and economic developments. Any of these factors may materially adversely affect the development of Internet-related businesses generally or the business, financial condition or results of operations of GO.com or GO.com's electronic commerce businesses specifically. Accordingly, actual results may differ materially from the results indicated or implied in this release. More information about GO.com (NYSE:GO) and the risks arising from an investment in GO.com is contained in the most recent filings of The Walt Disney Co. with the Securities and Exchange Commission. |
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