GMT Planet 8.10 Adds Features for All Areas of Enterprise Workforce Management.Business Editors/High-Tech Writers NORCROSS, Ga.--(BUSINESS WIRE)--Dec. 10, 2002 GMT (Greenwich Mean Time) See UTC. GMT - Universal Time 1 Corp (GMT), a leading supplier of workforce management Workforce Management (WFM) encompasses all the responsibilities for maintaining a productive and happy workforce. Sometimes referred to as HRMS systems, or even the larger ERP systems (Oracle, PeopleSoft, SAP). There are many software vendors within this space. solutions, announced the release of GMT Planet(TM) 8.10. Focused on scheduling for work that is time-sensitive but has a greater response timeline, such as email, outbound calling, and check processing, the release provides workforce optimization for both contact centers and back office operations. For contact centers, both inbound and outbound, version 8.10 includes sophisticated delayed processing staffing guides that offer flexible options for scheduling work based on a service level spanning (up to) many days, ensuring work is done in a timely manner and according to set service levels. Version 8.10 also includes scheduling for outbound calling and tracking the number of calls made and remaining. The addition of work exceptions in version 8.10 allows an employee to be assigned to non-productive work, such as miscellaneous office work or trimming the office Christmas tree Christmas tree Evergreen tree, usually decorated with lights and ornaments, to celebrate the Christmas season. The use of evergreen trees, wreaths, and garlands as symbols of eternal life was common among the ancient Egyptians, Chinese, and Hebrews. , without changing their regular position. For back office operations, workforce optimization for delayed processing in the back office environment provides a way to schedule the processing of items that do not need to be handled immediately, such as loan applications, check processing, and so on. Powerful visual monitoring tools allow managers in these areas to track the work completed and work still to be done, including traffic light color-coding to identify potential bottlenecks or service level violations. Reporting tools include statistics such as the average age of items processed and remaining as well as service level achieved each day or week. According to Ed Starke, Vice President of Sales & Business Development for GMT Corp, "GMT Planet's flexibility has always allowed deployment throughout the enterprise. These new features target specific problems that previously have not been well addressed by workforce optimizers. The tools we are providing in version 8.10 provide substantial gains to the manager seeking effective workforce management in these areas." Added power across the board makes the upgrade to Planet 8.10 a must for existing customers. Schedule editing has been made simple with easier entry of availability exceptions, double-clicking to zoom an employee's schedule, and quick addition of an employee to an existing meeting. The release also includes many convenience features such as faster startup, auto-logoff, full-screen view for all windows, easier ways to find reports, cancellation of reports in progress, and the ability to select the pages of a report to print. GMT's award-winning Mission Control module--an ad hoc For this purpose. Meaning "to this" in Latin, it refers to dealing with special situations as they occur rather than functions that are repeated on a regular basis. See ad hoc query and ad hoc mode. management information system designed for executive usability--has been enhanced to report up to 180 days of data at a time. All customers with up-to-date support and maintenance (or annual license) agreements receive version 8.10 at no additional cost, a standard GMT policy. About GMT Corp GMT Corp makes companies more profitable through the effective use of their workforce by combining leading edge technology with the features most desired by customers. The company's flagship product, GMT Planet(TM), is a flexible solution that can be tailored to meet the needs of various industries such as call centers, multi-media contact centers, service industries, processing centers, banks and other financial institutions as well as event management. GMT's customers are worldwide and include companies such as Time Warner Cable This article or section needs sources or references that appear in reliable, third-party publications. 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